Robertdyas Reviews 

Brought an expensive bed with LED lights (for my son who has autism so the lights were the main thing), the lights didn't work on receipt. Have been in contact with Robert Dyas for almost a month now to be told they will collect in original packaging only otherwise I will be charged. I obviously got rid of the packaging when assembling the bed as assumed it wouldn't be faulty. Now having to go through payment provider to claim a chargeback. Never again. The whole customer service team seem to be outside of the UK and do not give any care whatsoever to customers once they've had your money. Don't even deserve the 1 star.

I needed some Araldite glue, looked at Internet price £6.99 but decided to support the high street so went to Holborn branch to find it was £9.99.Why bother.

Still haven’t received my parcel and it’s been nearly 3 weeks

Rubbish company, never received my order.I called the customer service and been told to get to me in 48 hours but they never called.Very bad customer service and they didn’t even give me a refund.They didn’t provide you a tracking number and you didn’t even know where is your parcel.Please don’t buy anything online from this company.

Still going round in circles, my wife was promised a information request form, nothing attached and when she phoned was cut off twice and no one bothered to call back. Terrible customer service, rather, non existent customer service.

I purchased a rocking chair was told on 3 separate occasions by their customer service team that my order would arrive within 2-3 days. It is almost 2 WEEKS later and still nothing.

Quite frankly I'm disgusted that I have been lied to multiple times by customer service agents who couldn't care less.

I am a nursing mother who needed this chair to comfortably feed my child in her own room during the night, and non-delivery of this item has considerably disrupted our family life.

AVOID this company - you think it is a name you can trust, but it is not. Spend your money elsewhere before you get stung like many others.

bought 5 rolls wallpaper, wanted to return 2 but you have to notify them in 14 days so we requested an uplift through their webchat after 9 days. we heard nothing so we contacted them again on day 16 and they refused to uplift as it was outside 14 days. We did contact them after 9 days but they claim they have no record of this. SCAM COMPANY DO NOT BUY FROM THESE COWBOYS unless you want to be lied to and lose your money.

Misleading, misled and mis-sold this should be the new slogan for RobertDyas.co.uk, I’m currently reporting them to trading standards. Added to that, the worst customer service I have ever experienced. no one cares to take responsibility and or find a reasonable solution. All of this because they promised a delivery date on their website they couldn’t fulfil. So many ways they could have solved this complaint.

I would highly recommend you DO NOT use RobertDyas.

They were given several opportunities to find a reasonable solution to this complaint but all I was offered was 10% off my next purchase !

Laughable and it just shows such a lack for customer care. When they don’t reply to your formal complaint they ignore your emails and fail to keep any of their promises to escalate and reply to you.

Of course this review would also be minus stars if it was possible !

Here is the series of events

I placed an order on 20th December.

This item was guaranteed to be delivered by 24th December

You failed to deliver the item in the timeline
I checked the tracking on the 24th December and it stated it would arrive on the 28th December

I called to complain and ask for compensation I was offered for them to cancel the order and a full refund and 10% off my next order

I advised this was not acceptable and for you to still complete the order on the 28th and I would make a formal complaint, i also asked for your complaints procedure to be emailed to me but this was never sent.

In the call I specifically asked for the Order not to be cancelled your colleague assured me he wouldn’t.

I then received an email to say it was cancelled

I then called again on the 24th the staff member advised if I want to product I need to order again as it was already cancelled and they can’t help me.

I then spoke to a manager who advised he had lodged an official complaint and I would be contacted but I can order the product again if I wish

I advised this is totally unacceptable and very poor service as it was a Christmas present.

I would have expected an apology and as it was guaranteed a discount on the product itself as way of compensation

The manager advised he was unable to offer any discount and that someone would contact me asap

I then received an email to state I would be contacted on Friday 27th December
But again no one contacted me on the 27th or 28th

Given the complete disregard for customer service and the fact you have failed to fulfill your obligation to deliver the product I would now expect the product to be delivered free of charge as way of compensation and a good will gesture or at least a reasonable discount.

Not the 10% discount code I was sent

You have failed in so many ways

Since this no one wants to help just saying case closed.

I still want the product but looks like it’s best that I order from a reputable company rather than a company that doesn’t care about its customers !

Good luck for 2025 as I’m sure you will be closing your doors soon with this attitude towards your customers !

Wish I had read the reviews before purchasing from them. I had a good impression but this has quickly changed when I recently purchased an appliance from them. Not only I was told the wrong delivery date and the item turned up at home I wasn't there that the product is also faulty and they keep replying with scripted apologetic emails that don't actually resolve or action a refund, replacement or repair. Several back and forth emails and 10 days later I am stuck with a broken large appliance.

Whole experience is poor from delivery to trying to return an item that was incorrectly manufactured. I had an item that could not be built and was offered 20% refund. Then there is the tone in the voice of the customer service staff. Sounded like I was putting them out!

I visited the Leamington branch on Sunday 5/01/25. Seeing as its 11am I assumed the store was already open however the shutter was half way down so I was unsure if they were just getting ready to open, I return back later once I finished my shopping at around 3pm to find that the store has taken away the baskets at the entrance however I thought the store closed at half 4. I approached an employee to ask if they are still open they said yes. So I am curious to why they are opening late and closing early? This is not very welcoming or professional to customers. This is not the first time I have seen this branch do this.

Minus score. This company send the wrong item out. Took ages to get to the part it's the wrong item send right one plz. They eventually message me about saying picking up that day so i rush home. Noone comes to collect n deny the pocedure was sorted.Get back intouch n start all over again with same conversation as if id not been intouch before . Got nowhere. Paypal had to sort. Keep clear

Product I wanted is £10 on Amazon (incl. postage)
Went to Robert Dyas, it was priced at £11.99. OK I thought, I do support local shops where I can. Got to counter, assistant asked if I had a Roberts Dyas loyalty card. No says I, "I don't do store cards". That's £14.99 then. I refuse to pay OTT prices because I don't want a store card. Now ordered from Amazon.
As long as shops like Dyas continue to fleece their customers it won't be a surprise when they all disappear from the High Street!

Would give nil stars if possible. Ordered a plant, it arrived squashed, have written a complaint with photos twice and still no response.

I would leave a zero but its not possible. Delays happen, that's life. Whats important is how a company proceeds to resolve these issues. Here they just say no to everything. My order was supposed to be delivered by the 27th, it wasn't. Customer service informs me after I call them, that the supplier is closed until the 2nd of January...so at best il receive it 10 days later. Spoke to a manager, whose favourite word is also NO. Do yourselves a favour and buy from another company even if it means paying a little more. If they are this poor at resolving issues when they could possibly lose a customer, just imagine what there attitude will be when you need help and troubleshooting after you've received the order. Lesson learned !

Absolutely shocking service from Robert Dyas.

After delivering the incorrect item, then telling me to install it incorrectly to make it work...

Now I'm stuck with a living room full of boxes, an unsafe fireplace, until the 2nd January after they failed to uphold the three pre-Christmas collection dates.

Avoid like the plague. False promises and disappointment.

We ordered our dining chairs as the website said that they would be delivered by Friday 20th December. On checking that they would be coming, for piece of mind, we were told on the phone that it wouldn't be Friday, but could be Monday. It's Monday, and they aren't coming. Each time I've spoken to Robert Dyas, or Tec Take ( the supplier) I'm given different information. Long story short, no chairs, and no money. I wouldn't use this company, or buy direct from TecTake again. My refund is to be sped up when the tracking shows they are no longer to be delivered to my home, but taken back to the supplier, but when that will be us anyone's guess.

I bought a heated airer online. It was faulty, shorted the electricity and needed to go back. Every time they book a delivery, no one comes to collect it. I've called customer service three times. The most recent time they were extremely unhelpful. I received an odd voicemail saying due to a lack of parking, it can't be collected and I won't get a refund. If there's no parking, how was it delivered? It seems every other company can deliver and collect items , but Robert Dyas can't. Appalling customer service.

I don't recommend it, I finally got my money back but they cooperate with dishonest suppliers and there is always some problem! Never again!!!

Similar to others experience re delivery, this time UPS.
12 December message to say freezer will be delivered between 1300 and 1500. It wasn't, in fact not delivered at all but no message to say why etc.
Today 13th December message to say it will be delivered between 1300 and 1500, and guess what it hasn't. Customer service at Robert Dyas were pleasant but could tell me nothing about progress.
I missed an appointment this afternoon because of UPS and not encouraged to be told they may deliver unto 9pm tonight (or they may just decide to take it back to the depot again, who knows ?)
If I go out tonight as planned and miss them I will have to re-organise another date, when they may, or may not appear.....Kafkaesque.
Anyone thinking of ordering online from Robert Dyas beware