Ordering process and returns easy; correspondence prompt and return processed without any issues. Lovely packaging also. For that I've given 5 stars as well deserved. Unfortunately the dresses I o... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fab website, easily found the items I wanted, great photos too. Ordered two items as couldn’t decide. Arrived quickly and the return process for the unwanted item was very efficient. The dress I kept... See more
This jumper was available on various sites and modelled by young, glamorous girls. However, even though I am in my very senior years I ordered it and hoped for the best. I needn't have worried - the... See more
Company replied
This was my first time ordering from Ro&Zo and its was excellent , very good communication throughout the process. I ordered two sizes because I was unsure of the length I am 5ft 4ins petite length wa... See more
Company details
About Ro&Zo
Written by the company
Ro&Zo is a fashion brand founded by, led by, and created for women. Established by co-founders Rosie & Zoe, the brand is based in London, and creates feminine, modern and stylish pieces for real women of all ages
With an emphasis on excellent design and premium fabrication, Ro&Zo's range is distinctly feminine, with bold colours, strong silhouettes, and a distinctive print handwriting that exude confidence and the joy of being a woman. The brand's mission is to fill a space in the market for feminine, modern and versatile womenswear that is stylish without being trend led.
Modern femininity is at the heart of the Ro&Zo brand, with product designed to bring a stylish, modern and versatile element to every woman's wardrobe. Ro&Zo's product offering includes daywear, occasionwear, knitwear, tailoring and outerwear, with new product introduced all year round. Designed in house at our London studio, each piece is carefully considered to ensure it exudes quality, style and wearability. With striking prints, bold colours and elegant, sophisticated silhouettes throughout the range. SHOP NOWContact info
United Kingdom
- roandzo.com
4.5
Excellent
1K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely dress
Lovely dress, the fit is perfect to size and the quality of the fabric is very flattering
3 October 2025
Just fabulous
Just fabulous. The twin dresses have are absolutely amazing fit like a glove and high quality. I have had so many compliments .
Beautifully wrapped quick service and will def order again.
29 September 2025
Pros n cons
All good - bit disappointing you had to pay for item returns and if I was returning all not just 1 that would be x3 - very poor
3 October 2025
Reply from Ro&Zo
Hi Maria, I hope you are well? Please note that the £2.95 fee covers all items in a return and would be the same if 1 item or 3. The £2.95 contribution will reduce the impact of returns on our business, both financially and environmentally, so that we can continue to be able to offer you the highest-quality product at a price point that works for you.
Please do contact us directly on customercare@roandzo.com if you would like any further clarification. Thanks, Rosie
Bright and lovely jumper dress
Bright and lovely jumper dress. Good material and washes up well.
8 February 2025
Reply from Ro&Zo
Hi there, thanks so much for your lovely feedback! Have a great day.
Stunning 😍
I have purchased several items of clothing from company and fit is perfect quality of garments beautiful . On delivery beautifully packaged and wrapped. Highly recommend this company.
3 October 2025
Reply from Ro&Zo
Hi Shelia, thank you for your great feedback. I am so pleased to hear you love the fit and the quality of the packaging! I hope you enjoy your new items. Thanks, Rosie
Great quality & good fit
Great quality & good fit. My first purchase but definitely won’t be the last
3 October 2025
Reply from Ro&Zo
Hi there, thank you for your feedback! Enjoy your new items :)
Thanks
Rosie
Reply from Ro&Zo
Hi Jo, thank you!! We work so hard to bring you such fabulous clothes and really appreciate your feedback.
Thanks,
Rosie
Speedy response and delivery
Speedy response and delivery. Excellent price in the sale too. Love the petite fit green and black silky skirt - very stylish and different. Perfect fit as I’m 5’ 1”. Look forward to wearing it for winter parties and events.
2 October 2025
Reply from Ro&Zo
Hi Julie, thanks for the great feedback. It is good to hear you find the petite range a good fit! We work hard to ensure the petite fit is perfect.
Thanks
Rosie
Reply from Ro&Zo
Hi Allyson
Glad to hear you love the site experience !
Reply from Ro&Zo
Hi Julia, thank you for the feedback on the shipping and exchange process. We aim to make this as easy as possible for our customers.
Thanks
Rosie
quick and easy and items great quality…
quick and easy and items great quality and good value
24 September 2025
Reply from Ro&Zo
Hi Jackie, thank you for the great feedback!
Gorgeous little jacket!…
Love this jacket! I initially ordered this green jacket in a large but it was too big so I had to use the returns process which was very easy. I then tried to order a medium but it was sold out so I asked to be informed when it was back in stock, I was informed in a timely manner and ordered the jacket again in the smaller size and received this within days. Very good service and experience from Ro&Zo!
26 September 2025
Reply from Ro&Zo
Hi Debbie. It is good to hear that the back in stock notifications worked well for you! The jacket is so lovely and I hope you enjoy wearing it.
Thanks
Rosie
Reply from Ro&Zo
Hi Lynda, thanks for the feedback! I hope you enjoy wearing your new top.
Thanks
Rosie
Beautiful clothes
Service excellent
Beautiful...Beautiful clothes..I love them all.... I must have brought about 40 items from u... but do wish that trousers come in a shorter length
..as still have to pay 20 pounds for hems..
And 💋 the tissue paper... thanks
1 October 2025
Reply from Ro&Zo
Hi Heather, I am so pleased to read this! You must be one of our best customers :) I would be curious to know if you are a petite height if you need to shorten the trousers as we do offer a petite range for this very reason!
Please contact us directly on customercare@roandzo.com if you would like any more information on our petite range.
Thanks
Rosie
Ordered on 25th Sept still not…
Ordered on 25th Sept still not delivered on the 6th October. Stop using EVRI - they are useless! This happeneded last time I ordered from Ro & Zo. it is a shame as I like the products but the delivery service is awful.
26 September 2025
Reply from Ro&Zo
Hi Niki, thank you so much for your feedback. We are considering all delivery options. We stopped using Evri for returns a while ago. Please note we do also offer royal mail and DPD for deliveries, so if you do decide to shop with us again (which I hope you do!) we do have alternatives. Thanks, Rosie
Love my first purchase from Ro&Zo
Love my first purchase from Ro&Zo. Delivered quickly and packaged beautifully.
29 September 2025
The jacket is great
The jacket is great. Ordered wrong size and could not re order when offering a discount as out of stock. Had to re order at full price which is a shame. Not good experience.
25 September 2025
EXCELLENT quality garments
EXCELLENT quality garments.
Lost a star for me on fit of the sequin trousers with waist been so low given the style of the matching top.
Luv this brand.
The wine satin boe top (that I’m keeping) needs a coord pair of trousers btw. How fab for an occasion
29 September 2025
Reply from Ro&Zo
Hi there, thank you so much for the great feedback! Noted on your suggestion for a matching trousers to the top, I will pass this onto the design team.
I hope you enjoy wearing your new items!
Thanks
Rosie
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