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Review summary

Created with AI, based on recent reviews

Evaluating 683 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, often highlighting the beautiful tailoring and flattering fit. Many also appreciate the efficient delivery service and the overall ease of the ordering process, with items frequently arriving well-packaged. However, some customers experienced issues with their orders, including items not being received or discrepancies between the product received and its online description. A few people also noted difficulties with the return policy, particularly regarding the 28-day window being calculated from the order date rather than the delivery date, and some found the sizing inconsistent.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent fabrics, perfect fit,... See more

Quality

Consumers find quality to be positive. Many reviewers consistently praise the excellent quality of the... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising its speed and efficiency, with many... See more

Order

Reviewers mention ambiguous feedback about order. Many customers found the ordering process easy, with some... See more

Return policy

Customers had ambiguous experiences with the return policy. Many reviewers found the return process easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordering process and returns easy; correspondence prompt and return processed without any issues. Lovely packaging also. For that I've given 5 stars as well deserved. Unfortunately the dresses I o... See more

Rated 5 out of 5 stars

Fab website, easily found the items I wanted, great photos too. Ordered two items as couldn’t decide. Arrived quickly and the return process for the unwanted item was very efficient. The dress I kept... See more

Rated 5 out of 5 stars

This jumper was available on various sites and modelled by young, glamorous girls. However, even though I am in my very senior years I ordered it and hoped for the best. I needn't have worried - the... See more

Company replied

Rated 5 out of 5 stars

This was my first time ordering from Ro&Zo and its was excellent , very good communication throughout the process. I ordered two sizes because I was unsure of the length I am 5ft 4ins petite length wa... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store

About Ro&Zo

Written by the company

Ro&Zo is a fashion brand founded by, led by, and created for women. Established by co-founders Rosie & Zoe, the brand is based in London, and creates feminine, modern and stylish pieces for real women of all ages

With an emphasis on excellent design and premium fabrication, Ro&Zo's range is distinctly feminine, with bold colours, strong silhouettes, and a distinctive print handwriting that exude confidence and the joy of being a woman. The brand's mission is to fill a space in the market for feminine, modern and versatile womenswear that is stylish without being trend led.

Modern femininity is at the heart of the Ro&Zo brand, with product designed to bring a stylish, modern and versatile element to every woman's wardrobe. Ro&Zo's product offering includes daywear, occasionwear, knitwear, tailoring and outerwear, with new product introduced all year round.

Designed in house at our London studio, each piece is carefully considered to ensure it exudes quality, style and wearability. With striking prints, bold colours and elegant, sophisticated silhouettes throughout the range.

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Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

A lovely coat but it was huge

A lovely coat but it was huge. I’m a size 16 and did wonder if I’d need a size L as it was described as slightly loose fit. As size M was out of stock I risked the size L . A lovely colour and looked well made but I returned it. My refund has been issued promptly so overall good service.

13 October 2025
Rated 4 out of 5 stars

The cardigan was as expected.

The cardigan which I ordered was true to size, arrived on time, well packaged and as described. The photos on line were an accurate portrayal of this item.

13 October 2025
Ro&Zo logo

Reply from Ro&Zo

Hi Julie, good to hear that the fit was good and delivery on time! Thanks for your feedback.
Have a lovely day!

Rated 5 out of 5 stars

Top marks!

From ordering, delivery and a return everything went smoothly. All items so far have been well made and good quality.

13 October 2025
Rated 3 out of 5 stars

This is such a beautiful dress - for someone else!

This is such a beautiful dress - lovely shade of denim and great style Unfortunately far far too tight across the chest for me. I couldn’t do it up! I am sure it will look fab on someone with a different body shape to me.

8 October 2025
Ro&Zo logo

Reply from Ro&Zo

Hi Katy, thanks for your honest feedback. I hope you shop with us again in the future and find a style better suited to your shape!
Thanks
Rosie

Rated 5 out of 5 stars

Very happy ordering from Ro&Zo

Very happy ordering from Ro&Zo, website easy to use and order was straight forward with good communication throughout, loving their petite range. I’ve had a few orders from here and they have all been nicely wrapped.

7 October 2025
Rated 5 out of 5 stars

Brown Leather Jacket

Brown Leather Jacket I wanted was Out of Stock but I left my details to be advised if and when it would become available. Got an email the next day and ordered it straightaway with an online Discount Code to for 10% off. Beautiful Jacket, Beautiful Leather but too big and sleeves way too long and button holes really tight, so had to return it.

6 October 2025

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