I tried your service with two properties
I tried your service with two properties. All I heard back from the campaigns were out of office and invalid email addresses. Definitely not worth the $1200 a year.
1 property I ran with filters, then one with very few filters.
2nd property was with very few filters.
Reply from Retail Lease Trac, Inc.
Hi Mark, thank you for your review here on Trustpilot.
Some out of office bounce back emails are normal to receive when sending out a broadcast email to thousands of currently expanding retailers. Out of office/vacation responses are set up by the contacts when they are not currently in the office that day. We always encourage multiple ways of outreach. In our database we normally have the contact's email address, phone numbers, etc. Also we are currently getting ready to add LinkedIn profile links as well, so that our customers can have another way to contact that person.
Invalid email bounce backs are rare but do happen as we update every contact on it's own rolling 120 day cycle. In that 120 cycle the contact can move jobs, change email addresses, etc.
Also another reason you might have had bounce back emails is because you might have not had your account set up properly when broadcasting. We encourage all users to set up their SPF to include Retail Lease Trac's email servers on their own company's domain name/website's SPF record. This establishes a trusted connection when sending email from a third party tool. Some contact's email servers will bounce an email if the SPF is not setup correctly.
Our customers could pay an intern or assistant to keep all the contacts updated (and find new expanding retailers) in their own database but would have to pay the yearly salary for that employee. I believe our pricing is appropriate since it's based on the number of states you want access to and that our customers receive features such as unlimited searches, unlimited exports and unlimited broadcasts. Also our pricing is yearly, not monthly. We do not keep any customer payment information so no need to worry about auto renewal. Every customer of ours reaches out to let us know that they would like to sign up for another year of access to our retail tenant database.
We hope to serve you in your future retail efforts and appreciate the review as it gave us the opportunity to clarify some things for you and others who might see your review.
We have many other customer testimonials that can be found at https://rltrac.com/testimonials/. On this page you will find written and video reviews of our service.
If you have any questions please reach out as we are here to help.
Thank you,
Chase Stone
chase@rltrac.com
(877) 531-0007
Retail Lease Trac, Inc.