I have had a terrible time trying to surrender my account with Royal360. I waited the required 25 years, I have lost a tonne of money and when it finally was time to surrender my account, it has been extremely difficult to do. The correspondence has been confusing, and unprofessional and has taken weeks and weeks! This should not have been my experience. I would never recommend this company to anyone unless they want to lose their money and have a terrible experience!

I've had a policy for about 7 years now and it never seems to grow in value. It is so disappointing that I now believe I could invest the money better myself saving commission and fees. I'm just hesitating because of the huge hit on the cash-in value.

I cannot activate my account

I got a call regarding Kyc. Since then I have not heard any feedback.

Agent was pleasant and really great at selling the product offered.

thank you very much

Clear and relevant information.
Know your business and market share.

At the beginning of the account implementation I found it very friendly, a very good idea.

clarity of the plan
phone call to explain and double check the understanding of the plan I chose

Great assistance from the AHR wealth consultant that took me through the process. He was detailed and made all the process beautiful.

I've recently joined with RL360, and they sent me info to activate my account online. the info is not correct, and I've sent them a mail to assist me, but still no response after 2 days.

Very informative and helpful

Joy was great in the whole process, from the info to sign in to the account opening and the explanation of the investment

My experience was a bit frustrating with continental. The documentation took long and they kept making mistakes with the information I provided them. Whenever they sent me documents to sign, I will find spelling mistakes and had to inform them to make the corrections.
Secondly, after I sent them everything they required, they got back to me later asking for bank statements before the policy can be issued which they should have asked for earlier.
I hope I won’t have to deal with continental again.

The experience was great. Fast and easy.

Simon is the best !!

I am interestelar in knowing more aborto the plarform, thank you very much for the Quick response

Excellent customer service

My summary of 14 years of investments with RL360 is as follows: my original investment never made any money, in fact it lost 10% of the original investment of 100K pounds sterling. In July I decided to close it and cash out. It has taken until this week for me to receive the money. In that 3 months, the amount has lost further money due to inflation and inability to reinvest it. Communication with RL360 has been very poor and sporadic, there has so far been no final statement of account so I don't even know how much I was supposed to receive. What I do know is that when I checked my investment in July it was approx 93,000 pounds sterling. What I received this week was less than 91,000 pounds sterling. I would like to know how the closure of my account was handled. You see, in the absence of a statement, I have no way of knowing. What last minute charges were there? The entire experience has been very negative, and this closing period has been fairly typical.