Robert Kent Funerals trading in Dover
Robert Kent Funerals trading in Dover, Deal & Hythe, Kent provide an adequate service in relation to making the funeral arrangements. Unfortunately they put the wrong date of death on all of our Orders of Service & Memorial Book. They also "LOST" my late husbands 22 Carar Gold, solid wedding ring that I had requested them to take off from his finger & return to me.
It took over 8 weeks of Robert Kent repeatedly telling me lies about the ring being in his Safe, & there never being a time convenient to them for me to collect it, before he admitted that it had gone missing from his premises. He was desperate for me to not report the matter to the police, & he promised me many times that he was organising via his friend ( a jeweller) to replace the wedding ring, on a like for like basis. I told him that it would be difficult to replace as 22 Carat gold is not common in the UK now. I would have preferred a partial refund to cover the value of the item instead of a different ring - my husband had not worn a replacement ring, nor would his father have purchased it for his mum in 1950. There would be no emotional ties to a new ring ! He was adamant to get me a replacement ring rather than return some of the costs I had paid him. I remained patient throughout the Lock-down periods, & in August 2021 he guaranteed me that this would be done & a wooden box provided to me for the Cremains to go into ( instead of the cardboard 1 he had returned the ashes inside of ) well in advance of the 2nd anniversary of my husbands death on 09 November.
I reminded him by text, voicemails & WhatsApp in October, he didn't reply to any & is now ignoring me completely. I discovered that hes not a member of a trade governing body, so I can't complain to either of those about the situation.
The ring has an approximate value of £800, it's now 2 years of Lies, broken promises & BS that I have received from this undertaker. I have not received any item, at all.
I have to report the theft of the ring to the Police now & hope that the undertakers insurance will assist.