Hand peeled shrimps, not cleaned
Just before we arrived at the restaurant, a big group of loud and drunk people got in the restaurant.
We had already ordered a table days before, but now we were kind of forced to sit outside, as we couldn't hear each other or the waiter.
In the end, everyone was sitting outside and the only ones inside was that big group.
After we were seated and we ordered, it took about 45 minutes before we got our first dish. The table next to us complained about the time it took to received their food.
People next to us started smoking so we asked the waiter if they could stop the people from smoking and they said that we were seated outside so that is allowed, but they would ask their chef.
We are still waiting for the waiter to return with an answer or solution.
We had ordered the smørrebrød with fiskefilet (100kr) and the hand peeled shrimps (costs 45kr extra and you get around 10 shrimps and a tiny dot of mayo). When it arrived, it turned out to be half a fish filet (you could see it was cut and you only get half of the whole filet) and the shrimps were not cleaned and still had poop/intestines inside.
When we said something about that, as we pay a lot extra to get the hand peeled shrimps, the server took my plate to the chef and 10 minutes later got back with the same plate, blaming the company they get the shrimps from (their leverandør), as the restaurant does not peel or clean the shrimps themselves. I basically just had to deal with it! Now my dish was cold. They also did not clean the shrimps.
They offered to give us an other dish instead, but we wanted this dish, but then with clean shrimps. Nothing happened, also nothing was taken off of our bill in the end.
So we had to clean the shrimps ourselves and pay the full bill. I left the shrimps with the poop aside and did not eat them.
The dill on top of the shrimps was withered.
After we ordered a second dish, the waiter never asked us if we enjoyed our food, even after we complained about the first dish.
The second dish (the salmon smørrebrød) was nice.
We have been at this restaurant before and it was absolutely amazing at that time, but after new owner took over, it didn't do the restaurant any good I think.
It was not a good experience at all, so we decided to take our dessert and coffee elsewhere. We will not be coming back.