Global Riviera - Airport Transfer Reviews 

32
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 32 reviews, reviewers overwhelmingly had a great experience with this company and felt completely supported throughout their entire vacation journey. Travelers frequently praise the local staff and drivers for being exceptionally polite, professional, and friendly during every single transfer. Consumers also deeply appreciate the impeccably clean vehicles, punctual arrivals, and wonderful ongoing communication provided consistently by the entire support team. Some people were dissatisfied with communication breakdowns, mentioning instances where drivers were difficult to locate or seemingly did not show up. A few reviewers additionally noted feeling worried when unexpected flight changes or busy airport crowds created temporarily stressful arrival situations without easy access to connectivity.

What people talk about most

Service

Clients share positive opinions on service, highlighting punctual drivers, clean vehicles, and excellent... See more

Staff

Users describe positive interactions with staff, frequently noting that drivers are exceptionally polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Global Riviera is absolutely wonderful from the first contact to the last. They answered all of my questions with kindness and patience. They were on time, easy to find, and pick up for the return tr... See more

Company replied

Rated 5 out of 5 stars

Excellent service on our recent trip to Riviera Maya. Our drivers were waiting for us at scheduled times. They were courteous and friendly. Vehicles were clean. We were able to reschedule easily w... See more

Rated 5 out of 5 stars

From beginning to end, Global Riviera provided us with outstanding and safe service. Our communication with Laura, the reservation associate, was impeccable — she responded promptly to every mes... See more

Company replied

Rated 5 out of 5 stars

My experience was excellent! I had mistakenly told them in incorrect resort my wife and I were staying at; however, they were able to coordinate the new transfer location within minutes. Mind you this... See more

Company replied


Company details

  1. Airport Shuttle Service

Written by the company

We’re a travel service assistant helping travelers explore Riviera Maya, and Los Cabos.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

32 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(32)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful Service

I just wanted to say how great of a service I received. The process was seamless and efficient. I was recently in Spain and had a horrible experience with an Uber driver, so this was really just what I needed for a car service. Whenever I come back to Mexico, I'll be sure to use your services again and I'll be letting my family and friends know about you as well.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

The transportation services that my…

The transportation services that my wife and I received were superb. They met us at the airport on arrival and were very easy to find. On our departure date, they arrived at the exact time they said they would. The vehicles were exceptionally clean and the drivers were very polite and professional.

31 May 2026
Unprompted review
Rated 5 out of 5 stars

Fast and easy Automobile Service

The automobile service was absolutely great! The driver was at the designated location with a sign with our last name and was clearly visible. The driver was pleasant and friendly. The automobile was very clean and the trip was smooth and pleasant. I would highly recommend using this service for exclusive pickup and delivery to and from the airport to the resort and back.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

VERY HAPPY!! I ordered this service completely…

I ordered this service completely online and never spoke to anyone. It was EXCELLENT IN EVERY WAY!

The email response was exactly what I expected, the service sent photos of where to meet the driver and the driver holding my sign saying my name on it! So very easy and fast to find at the airport. It only took a couple minutes for the driver to get us loaded and off to our hotel. Vehicle was extremely clean and comfortable. Driver was courteous and friendly.
The day before departure I got another email confirming everything again and an exact time of pick up was given.

The driver showed up 15 minutes early and waited for us (we were on time) in front of the hotel so no searching for our ride.
They confirmed ID and again driver was very friendly and vehicle was a brand new passenger van!
5-STAR SERVICE!
We got the private car for personal reasons and it was Exactly what I wanted and expected!! I would use This service for every trip moving forward.
Thank you so much for a fantastic experience!
Sincerely
Dan W.
Minnesota, USA

19 April 2026
Unprompted review
Rated 5 out of 5 stars

Incredible service

Incredible service, I can’t say enough good things. Start to finish, they are amazing communicators. Our flight in to Cancun was delayed, but we were without cell signal/wifi so had no way of notifying them that we’d be hours late and were worried we’d miss our ride. They expertly had tracked our flight, and I had a message waiting for me when I landed as well as the driver.
Especially appreciated was the solid, easy-to-follow instructions and warnings about navigating the Cancun airport to make sure we found our correct driver. We will definitely use them on future trips.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

great service

Driver was on time. The driver was also in constant communication with us from the moment we landed. Both drivers were cordial

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Booked them for airport transport

Booked them for airport transport. We were delayed in getting our luggage at cancun (I guess everyone is), but they waited patiently for us and were quick to reply on WhatsApp. Can fully recommend

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic staff.

We missed the confirmation email for our transportation, on-line staff was amazing and processed our request during our flight. The vehicle was spotless, air-conditioned and very comfortable. Our driver was friendly and professional. He really set the tone for a relaxing vacation right from the start. We highly recommend this service to anyone traveling to Cancun.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Excellent service on our recent trip to Riviera Maya. Our drivers were waiting for us at scheduled times. They were courteous and friendly. Vehicles were clean. We were able to reschedule easily when our incoming flight was cancelled. We especially enjoyed learning more about the culture of the region from our driver, Javier. Highly recommended.
Karen K - BC, Canada

28 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience

The communication was excellent. They guided us all through the process which reduces any unnecessary anxiety with traveling. They had a sign with our name at the airport, and the drivers and vehicles were top notch. Overall great experience and I highly recommend using them. I will in the future.

21 February 2026
Unprompted review
Rated 1 out of 5 stars

NEVER SHOWED UP

NEVER SHOWED UP. Waited an hour and a half at the airport, ended up paying double for a cab. What a WASTE of a day. DO NOT BOOK

25 February 2026
Unprompted review
Global Riviera - Airport Transfer logo

Reply from Global Riviera - Airport Transfer

To whom it may concern,

We’re truly sorry to hear about your experience. However, as no name or booking reference was provided in your review, we’re unable to identify your reservation in our system.

On February 25, 2026, we successfully accommodated 30 scheduled arrivals. There was one case where we were unable to connect with the guest despite multiple phone calls and messages (including sending the meeting point banner). Our team waited at the designated meeting point for an hour and a half, but did not receive any response. As the service was not completed, this would normally be considered a no-show; however, we still proceeded with refunding the deposit as a gesture of goodwill.

If you submitted a reservation request but did not receive a confirmation, this means the booking was not confirmed. On that date, we were fully booked and could not accommodate last-minute requests without sending a confirmation.

We kindly ask that you contact us directly with your full name and booking details so we can properly review your case and ensure everything has been handled correctly.

Thank you.

Rated 5 out of 5 stars

Great and Seamless Experience

From beginning to end, Global Riviera provided us with outstanding and safe service. Our communication with Laura, the reservation associate, was impeccable — she responded promptly to every message and made the entire process smooth and stress-free.

We unexpectedly had to extend our stay in Cancun by one extra day and needed to change our ride reservation. Laura handled the change effortlessly, and everything was adjusted without any issues.

The payment process was simple and straightforward, and the chauffeurs were courteous, punctual and highly professional.

Thank you for all your help and assistance. You truly made our vacation a great and seamless experience!

24 February 2026
Unprompted review
Global Riviera - Airport Transfer logo

Reply from Global Riviera - Airport Transfer

Hello Demi,

Thank you so much for sharing your feedback and we are glad to hear you had a great experience using our service.

We look forward providing services to you again once you have come back to Mexico.

Lovely day.

Rated 5 out of 5 stars

Very easy and simple I loved the…

Very easy and simple I loved the service!

22 February 2026
Unprompted review
Global Riviera - Airport Transfer logo

Reply from Global Riviera - Airport Transfer

Hello Jennifer,

Thank you so much for sharing your feedback, and we made it easy for you.

We look forward providing services to you again once you have come back to Mexico.

Lovely day.

Rated 5 out of 5 stars

I loved your service

I loved your service, since we arrived, the communication was amazing and the driver was great.

We will definitely use it again!

11 September 2025
Unprompted review
Global Riviera - Airport Transfer logo

Reply from Global Riviera - Airport Transfer

Hello Debora,

Thank you so much for sharing your feedback! We appreciate your feedback and we love to hear that you love our service.

We look forward to providing services to you again once you have come back to Mexico.

Lovely day.

Rated 5 out of 5 stars

I like your Service

I like your Service
I will use again

24 November 2025
Unprompted review
Global Riviera - Airport Transfer logo

Reply from Global Riviera - Airport Transfer

Hello Alberto,

Thank you so much for sharing your feedback! We appreciate your feedback. We look forward to providing services to you again once you have come back to Mexico.

Lovely day.

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