Riverside Kitchens Reviews 18

Excellent choice made going to Mark.
We had a bad kitchen fit 8 yrs aho so we were cautious about choosing again.
From design ideas to fitting I can’t fault the service and the various tradespeople who were involved.
Very competitive and prices all up front with nothing hidden. All trades paid directly by me which made things simple. An excellent company with a personal to touch.

I have to admit, I was a little sceptical after reading reviews about Riverside!

We had however, been recommended by two of our neighbours so thought we would at least visit and get a feel for the place, and I am so glad that we did!!

From our initial showroom visit with Margaret who helped us choose styles and colours, to Mark bringing our ideas together with the design process creating a visual on his computer, to Lauren in the office who was only too happy to help with any queries that we had.

7 Weeks later works began with Alex removing the existing Kitchen and plastering in-between the Electrician doing his bit, two days later once the plaster was dry the Kitchen was delivered. Ryan the Kitchen fitter arrived and began working straight away barely stopping for the duration of his stay and was an absolute pleasure to have in our home.
Prestige Granite completing the transformation by installing our bright white quartz worktops!

One hiccup - Our cutlery tray was nowhere to be seen, one phone call to the office & two days later it was delivered to us by a gentleman on his way home!

I do wonder how many of the reviews on this page are actually genuine, we couldn't fault this company! And if you are still unsure, ask them to view our Kitchen, you would be more than welcome.

Fantastic experience with Riverside.
Mark designed our kitchen and after my husband had confirmed our build we went from there. Kitchen was fitted over Easter period and nothing was too much trouble. Ryan installed our kitchen and was clean, punctual and his eye to detail is second to none. Thanks so much Riverside, could not recommend enough.

Avoid.
Left my elderly parents with doors that have come off in a brand new kitchen. Absolutely disgusted. 2 months and still waiting.
People please don't use them. All they will do is sell. Everything is then contracted out. When things go wrong it's everybody else's fault. Lies lies lies.
Update. They finally sent someone out to fix the door. Took months but better late then never. Even so I would still not recommend. There were many snags with the kitchen that should not have happened in the first place.

Avoid at all costs. Spend your hard-earned money elsewhere. Poor quality materials extremely bad installation and zero appliance supplied, even though purchased as part of the deal.
Had to call and pay for a professional kitchen supplier and installer to rectify all the issues, left by these people.
Kick boards loose, bad water leak under the kitchen sink, need I go on?

Mark will give you the Supermarket price plus £200 for a couple of meals. Sales pitch. That is included in your price. Tony will measure up then let you down on agreed dates. Wrong appliances will be delivered
but everybody will blame each other. Phone calls are never answered. John will promise to come and snag your kitchen but that never happens. They lie at the drop of a hat. There is an old saying. "Buyer beware". If heartache is what you are after this is the place for you.

Our experience with Riverside Kitchens was a nightmare from start to finish. The design looked great. However, in reality the products are very poor quality, the fitting absolutely awful and the customer service dreadful. They lie constantly - make promises and don't deliver. We have a very expensive kitchen that we will need to replace. The fitting is just awful - the units aren't lined up properly, the doors aren't fitted correctly, the cuts are poor - an absolutely amateur job. The only positive is the Granite that was supplied by Prestige Granite. Don't waste your time, money and energy on this company.

My wife was recommended Northwich Kitchens by a lady she cleans for in a flat in Winnington. So we rang them and John promptly came round, Measured up and gave us a price.Tony from the company came round a week later to confirm measurments e.t.c. He said some measurments were wrong and John thought we were using our old oven and microwave into our new kitchen,How stupid was that ! When the plasterer came he was very arragant as he thought he was only going to skim the kitchen and not the dining area also.The electrician Aggy was fantastic also the plumber and the fitter Rob was outstanding and the Granite people were faultless.The fault with the company lies with the people in charge John and Tony who dont communicate with each other when we had to ring and visit the showroom on numerous occasions to finish the job properly by boxing in some pipework which should have been done by the plasterer. We are still waiting for someone to put an air vent in one of the kickboards for the hob.
Overall we would recommend anyone looking for a new kitchen to shop around first and read reviews.

Riverside fitted my kitchen and my granddaughters weeks apart. It was only after a few weeks we realised units wasnt finished properly units hadn't been sealed. Kick boards left loose
Plug left live and covered up. Wouldn't give them any business
They are a waste of time. Stay clear.

Don’t Easter your time with this company promise after promise never returning calls excuse after excuse !

Appalling service from Riverside after our kitchen was sold to us several years ago. The workmanship was shoddy, they didn’t turn up on time and was messy. There was items missing which I was constantly chasing daily. Didn’t leave a review at the time but I’ve since had issues with the veneer of the doors ripping and peeling. The kitchen was fitted almost 7 years ago and I wasn’t happy then but had been so stressed out with the process I just wanted to forget about it after going through a full house refurb. Several doors had started to rip and peel over the last couple of years but it has gotten that bad that I had started to make contact with Riverside back in September 2020 to see if they could help look into replacing the damaged doors. I think I’ve spoken to everyone in the business from the Warrington and Northwich branches to see if they could advise or contact the supplier to replace the doors if possible. Simple request really! I understand that there would be a possibility that the doors might not be produced anymore but I wanted to find that out first before looking at other potentially costly solutions. I’ve sent photos, drawings of the ordinal plan, the door names too but weekly I have been fobbed off. I’m not one to leave bad reviews but my patience has ran out. I was hoping that Riverside might have sorted their customer service out since we had our kitchen fitted but sadly not.

Absolutely awful company. Do not waste your money on them.

My kitchen was started kitchen mid Dec 2020.

They promise everything until they get your money, then you have to put up with poor workmanship, staff arguing amongst themselves, blaming each other for their rubbish work.

Literally lost count of how many times different workmen had to come back to sort out their mess.

The man who plans the kitchen, Mark, is rude, never answers the phone when you try to contact him, passes on messages and lies to his workman atrocious customer service.

Still waiting for 2 replacement doors as one has got a crack in it, the other has paint coming off. Informed them about it January, promised they would be here to fix. Last time i tried it was March 2021 and still waiting.

Intergrated bin never arrived, always "out of stock" they left vent on top of the cupboard stuffed with plastic bag for some reason? When I rang I was told that I should have said something before. I only saw this because I was painting- it shouldnt have been left there. Unbelievable, and this is not all of the faults - could go on and on.

My advice please do not go with this appauling company.

From initial consultation to finished product, the service and workmanship I have received from Riverside has been fantastic! Really lovely quality cabinets make the finished job look amazing! Nothing was too much trouble and the staff were all friendly and very accommodating. Thrilled with my new kitchen, can’t recommend Riverside kitchens enough. Thank you!

I shopped around for a few different kitchens and riverside kitchens was by far the best. Our bespoke handmade kitchen fits perfectly with the design and style of the house. Andy, who fit the kitchen did an amazing job also. Very professional and would recommend to anyone

I would avoid this company at all costs, the quality of the work provided by the contractors (plasterers) was extremely poor. I had to call them back to rectify the utter mess they made. The only concern they had was how quickly they could get the job finished and get off the job. I have now brought my own plasterer to make good the work. The company were a nightmare to deal with poor levels of customer service. Look elsewhere.

Riverside kitchens provided some fitted furniture and kitchen in our offices. The service was excellent from planning through to fitting and we were delighted with the quality of the kitchen and workmanship. Would definitely recommend.

Wonderful job done! Gorgeous showroom and fab design served, 10/10 for service

We had toyed with the idea for a new Kitchen for a while but couldn’t get the design right, I went to riverside off recommendation from our neighbour.
Mark came out and planned our kitchen and we knew then we wanted riverside. Our new kitchen is fantastic and the guys were fab! Would recommend highly! Thank you