rivergoddess.co Reviews 29

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, particularly the dresses, for their beautiful quality, comfortable fit, and lovely, soft fabrics. Many appreciate the unique designs and the fact that items are true to description, often highlighting the inclusion of practical features like pockets. People are also happy with the quick delivery times and the overall excellent craftsmanship of the garments. However, some people mentioned occasional issues with their orders, such as a missing button (though spares were provided) or the need for specific care instructions like hand washing. A few customers also experienced longer delivery times or minor discrepancies with sizing, though these instances appear to be less common.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many praise the beautiful,... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the beautiful, soft, and... See more

Order

Customers had ambiguous experiences with order. While some reviewers, like those ordering from NZ, found the... See more

Delivery service

Clients share ambiguous opinions on delivery service. Some customers praise the quick arrival of their... See more

Based on these reviews

Rated 4 out of 5 stars

Love the dress. It is winter so I won't get to wear it for awhile but I have something to look forward to. I will have to shorten it since there are not petite sizes. Looking forward to summer!

Rated 5 out of 5 stars

River Goddess dresses gave me the opportunity to buy a cotton midi dress with lantern sleeves that I can actually fits. The fabric design is really pretty and I'm very happy with my purchase. Plus I c... See more

Rated 5 out of 5 stars

I purchased one then another and then 4 more. I like the maxi dresses as I am quite tall and they are soft and floaty and incredibly comfortable to wear. Nothing is see through like other similar br... See more

Rated 5 out of 5 stars

I am very happy with my recent dress from River Goddess. Pattern was same as advertised in line, size was perfect - same as previous order, fabric is lovely, lightweight and soft. Easy to launder, ma... See more

Rated 3 out of 5 stars

I ordered a dress that was in the correct size according to your size guide. Unfortunately the dress was too small and had to be returned. It cost $20 to send back from NZ.

Rated 3 out of 5 stars

The dresses are beautiful quality and true to description. I had to return one and contacted them via email and their site and have had no response. The return was sent and received via tracking and s... See more

Rated 5 out of 5 stars

Beautifully made with lightweight yet sturdy fabric and a lightweight lining. It took awhile to arrive, but the company was upfront about that. Be aware: the dress I bought requires hand washing.

Rated 5 out of 5 stars

Dresses are lovely. The fabric is light and airy, perfect for Summer. The design and colors are gorgeous and the overall quality is very good. One dress was missing a button, but each dress comes with... See more

Rated 5 out of 5 stars

My experience with ordering Rivergoddess from NZ has been great. I ordered the first dress some time ago and have had compliments from friends some of whom are waiting for dresses in their size. Unf... See more

Rated 5 out of 5 stars

This was my first purchase at River Goddess. I had to return one dress, not its fault that my arms are too thick. I had such a lovely lovely correspondence with Chyra over a few days. I needed to... See more

Rated 5 out of 5 stars

I love to show off your beautiful dresses in town when I’m outing. Trying on different patterns and in different styles like you keep updating new products. How exciting! Keep up the great work ❤️

Rated 5 out of 5 stars

Item as described. Very fast arrival. Would happily buy from River Goddess sometime in the future.

Rated 5 out of 5 stars

My dress was true to size, fitted well and the fabric was soft and felt comfortable. I didn’t have to wait long for my order.

Rated 5 out of 5 stars

Beautiful dress the fabric is gorgeous easy to wear light and cool and washes like a dream. Love the dresses I have 😊

Rated 5 out of 5 stars

Absolutely beautiful dresses. I always receive compliments, and lots of designs have pockets 🥰

Rated 5 out of 5 stars

Well made dress. Flattering design and fit is true to size. Looking forward to lots of wear this spring and summer



Contact info

4.2

Great

TrustScore 4 out of 5

29 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy and satisfied customer

I am very happy with my recent dress from River Goddess. Pattern was same as advertised in line, size was perfect - same as previous order, fabric is lovely, lightweight and soft. Easy to launder, machine wash and hang to dry = no ironing 🙌

28 November 2025
Rated 1 out of 5 stars

Poor customer service

Great first purchase, but poor service on the second. Dress didn’t match the photo, was see through, return dragged out for weeks, and promised refund became store credit. Disappointing experience.

12 December 2025
Unprompted review
rivergoddess.co logo

Reply from rivergoddess.co

Thank you for your feedback.

We’re sorry that the dress didn’t meet your expectations. As this item was purchased during our sale period, it falls under our no refund policy, which is why a store credit was issued instead of a refund.

The Hawa dresses are not lined as mentioned on the website, Some of our customers adore the unlined versions for their airy, weightless movement. We value your support of our small, independent Australian business and your feedback helps us improve the experience for all customers.

— River Goddess Team

Rated 1 out of 5 stars

Absolute Crooks.. AVOID

1 Star Too Many
Absolutely Disgusting & Fraudulent
Do not bother with these crooks unless youre only interested in donating $$$$$ to them!!!
Ordered a dress via express post, it was delivered after a MONTH!!!!, off constant emails, either being ignored or given the excuse that they are busy and or its just been the weekend!!!
I immediately returned the dress, it wS delievred 3 weeks ago, and its rhe same s$&@, enails ignored or making excuses that they are busy & will look into it!!!
Therefore again, avoid these crooks, they are absolutely disgusting and im taking it futher!!!

7 October 2025
Unprompted review
rivergoddess.co logo

Reply from rivergoddess.co

Hello Mel,

Thanks for reaching out! Could you please provide your order number so we can locate your order and assist you? We’re unable to identify your order without this information.

Looking forward to your reply,
— River Goddess Team

Rated 1 out of 5 stars

Scam unethical company

Returns not refunded despite repeat requests over many weeks. Cost of tracked return over £20. AWFUL Company.

8 October 2025
Unprompted review
rivergoddess.co logo

Reply from rivergoddess.co

Thank you for your review.

We’re sorry for any frustration regarding your return. As outlined in our shipping and return policy, sale items are NOT eligible for a refund, and we issued a store credit in line with this policy. We hope this helps you enjoy other River Goddess pieces.

We appreciate your support of our small, independent Australian business and value all feedback, as it helps us make our policies clearer for future customers.

— River Goddess Team

Rated 1 out of 5 stars

Never received my dress

No stars would be more accurate since I never received the dress I ordered. I ordered a dress from them in july few weeks later I saw the dress was waiting to be picked up in Australia, I contacted RiverGoddess and they told me they would look into it (I live in Iceland) and promised to update me when they had more info, this was almost 5 weeks ago. I have tried to contact them twice since then urging them to deliver the dress or refund me, they haven't answered me. It's been 8 weeks since I ordered the dress, it is time to face facts, I am probably not going to receive the dress or the refund. RiverGoddess.co might be a scam!

Update: I finally got a refund one week after writing this review.

17 September 2025
Unprompted review
rivergoddess.co logo

Reply from rivergoddess.co

Dear Anna,

Thank you for taking the time to update your review.

We’re truly sorry for the frustration and delay you experienced with this order. Unfortunately, the parcel was held during international transit and marked as awaiting collection in Australia. At that point, we had to wait to hear back from the Australian postal service and our shipping partners to understand what had happened and what options were available.

We completely understand how disappointing this delay and the lack of timely updates would have felt, and we acknowledge that our communication during this period did not meet the standard we aim for. For that, we sincerely apologise.

Once it became clear that the parcel would not be delivered, we processed a full refund, which has now been completed. Thank you for confirming this in your update.

We’re a small, independent Australian business, and while international shipping issues are rare, this experience has prompted us to improve our follow-up and communication around overseas orders so this doesn’t happen again.

— River Goddess Team

Rated 2 out of 5 stars

2nd purchase with this company order 8561

2nd purchase with this company. First was great. This one not so much. I did email them immediately upon receipt and did not receive a response. The dress I ordered arrived in the incorrect size and the colour looked nothing like the picture. Very disappointing.

2 June 2025
Unprompted review
Rated 3 out of 5 stars

Order never received.

5/30/25 I ordered a dress 20 days ago (order #8420). I paid extra for faster shipping (3-5 business days) and eagerly followed the package tracking. When I got home on the day of delivery, there was no package to be found. I talked with the mail carrier and visited the post office before emailing the company. After 3 days, I received no reply. I sent another message via the "Contact Us" page on the company's website and still have not received a reply. Beware of ordering from River Goddess. You may just be giving your money away. I will update this review if the matter is resolved.

6/3/25 - The River Goddess folks got back to me! They let me know that a signature is required for express parcels and that they will follow up with Australia Post to figure things out. I hope we can solve this!

30 May 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look