Rival Strength Reviews 

651
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the gym equipment and the fast, reliable delivery service. Consumers are also very happy with the helpful staff and responsive customer support team who provide valuable advice. Buyers highlight how straightforward assembly and helpful communication make ordering easy. Some people were dissatisfied with occasional missing parts in their packages, delivery scheduling delays, or minor build flaws like rough welds and flooring tiles that did not interlock properly. Reviewers also mentioned instances where incorrect items arrived or pieces required prompt replacements to make the gym equipment fully functional.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the equipment is heavy duty, solid,... See more

Quality

Reviewers highlight positive aspects of quality, noting that items such as racks, weights, and flooring are... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt shipping, flexible... See more

Staff

Users describe positive interactions with staff, frequently highlighting exceptional support and quick... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive support agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The personal experience offered by Jake and the team and Rival Strength was fantastic. They were incredibly helpful and very attentive when I was looking at kitting out a home gym. We visited their... See more

Company replied

Rated 5 out of 5 stars

So this was excellent from start to finish. The team were so helpful in answering any questions beforehand. Purchased the freestanding cable machine 105kg. Love the machine it’s really really helped w... See more

Rated 5 out of 5 stars

I've been really impressed and pleased by Rival Strength. I ordered some flooring for my garage gym and what I've received (20mm flooring) is just of a superb standard and fantastic value for money.... See more

Rated 5 out of 5 stars

Rival has been fantastic, the advice, the purchase, the delivery and obviously the equipment… all excellent. Even when I messed up and didn’t order quite enough flooring, Sam was able to find me some... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. also in
  3. Sporting Goods Store

Written by the company

Rival Strength is a gym and fitness equipment retailer based in Billingshurst, West Sussex.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

651 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(651)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing strong bench

Amazing strong bench, very good value, beautiful to look at and prompt delivery

19 June 2026
Rival Strength logo

Reply from Rival Strength

Hi Dawn,

I am glad you like the Rival Arc Bench, it is a personal favourite! Looking forward to hearing from you again :)
Sam

Rated 5 out of 5 stars

Great experience all round, with friendly and professional attitude.

Great experience all round. I bought the Omni Series power rack with Freemotion arms, and it is an excellent rack for anyone looking for versatility and a solid option in their home gym. Delivery was on the day that was arranged, and the after sales support via Messenger app has been extremely quick and super helpful with all things including a few installation issues I had, which were very quickly sorted with a friendly and professional attitude. I would definitely recommend them as a company and their equipment.

1 July 2026
Unprompted review
Rival Strength logo

Reply from Rival Strength

Hi Paul,

Thank you for taking the time to leave your review! I am glad you are pleased with the Omni rack and our service :) looking forward to hearing from you again!
Kind regards,
Sam

Rated 5 out of 5 stars

Fantastic initial customer service and…

Fantastic initial customer service and great follow up. No question seems to be too much trouble and sensible clear options are given to queries.

Even went so far as to check in a year after my first order that all was still ok.

As for the products, my 6ft Olympic barbell remains superb and I am grateful I made the choice to buy it - every time i use it i appreciate and like it, and can't pay a higher compliment than i appreciate its quality every single time! (And it is far superior to another bar I own so I have a comparison!)

19 June 2025
Unprompted review
Rated 2 out of 5 stars

Shockingly Bad

The item arrived and turns out it was previously used already.
- Arrived Partly assembled
- Missing assembly guide
- Missing components
- Big Sticker for the back panel was already pre applied by somebody previously only they applied it the wrong way around.
- Deep scratch on one of the panels that can’t even be hidden with paint due to the depth.
One of the rubber handles on the chin up bar has a deep laceration on it so I will need to tape something over it.

I would give one star but to their credit they have been very responsive however I don’t appreciate being told that the item “is definitely new” when it’s clear it was pre-used and damaged. I can’t return as it’s a large shipment and can’t afford the customs fees again. But hey. . At least Rival got their money so someone came out of it good.

8 June 2026
Rival Strength logo

Reply from Rival Strength

Hi Simon,

Thank you for taking the time to leave this review, and i totally understand the frustration on this one! We did have a few issues, including the instructions missing and 2x grub screws. Thank you for considering our quick responses, we are always here to help and as you experienced we even reply late into the night to help resolve things for our customers. The instructions and grub screw were both resolved within an hour of you letting us know. The damages on the other hand are very disappointing to see, and i suspect this happened in transit not that the item had been used before. We only ever sell used equipment as either clearance or Ex-demo and make this very clear on the pages (we have sections on the website for this). As i say, it is more then likely this happened during shipping from us to you in Ireland. I am more then happy sending some more images across to show what they are packaged like before they leave us just so you know this wasn't a used item. Please do accept my apologies, i will send an email across to you now to continue to assist on the order.

Kind regards,
Sam

Rated 5 out of 5 stars

Great quality product and service

Before ordering a folding rack I messaged rival with a question on mounting specs and had a fast and very helpful response.

The rack is awesome, very sturdy and good value. Great customer service too.

22 May 2026
Rated 5 out of 5 stars

Brilliant experience ordering with them…

Brilliant experience ordering with them from start to finish. I had a unique issue with some plates and some last min order changes and everything was resolved in a timely and friendly manner.

Furthermore, price and quality for all the equipment is top notch, highly reccomend!

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience, highly recommend!

I'm always very wary of ordering expensive products online from unknown companies, due to previous poor experiences. I can say that after dealing with Rival Strength, my faith has been restored. I ordered the package deal Omni power rack, including weight plates, olympic bar and bench. I asked a couple of questions prior to purchase, and the communication from the company was spot on. I also had a last minute addition of rubber gym flooring, and after a quick email they added it to my original order, and were able to save me the delivery cost and hassle of a separate order, which was much appreciated. Items were delivered on time. There was one gym mat tile missing from the order, but after a quick email this was resolved by Sam, and a replacement sent out the next day. Product quality appears good so far, although not had much use as yet. I did a lot of research online, and the product costs were extremely competitive. Highly recommended. I'm sure I'll place further orders in the future.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Flexible, friendly and prompt responses

Incredibly flexible on delivery. Kept to the timing. There was an error in that they didn’t send the extra connectors I ordered for my flooring , plus some of the standard supplied ones were missing. However. They jumped on it as soon as I informed them and I received them the next day. Thank you 👍🏼👍🏼

30 April 2026
Rated 5 out of 5 stars

Excellent service / customer service and great price

I bought some 20mm EPDM premium gym tiles from Rival, I first bought the samples and decided they were a great quality and probably the best price too.
Shipping by pallet was easy and free over £350, plus you can pick your delivery day to suit you!
The tiles are excellent, easy to lay, and the connectors go in easy.
I layed them in a staggered pattern so the joints were spread out, and I think better than four corners meeting.
I had to cut two tiles, and this was easy with a new! sharp! Stanley blade, a metal edge and a scrap ply board underneath.
The edge ramps make a great transition from the mat to to sub floor so no trip hazards.
Customer service was and is second to none and Vicky has been a great help with any queries.
Highly recommended!

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Great company, Great product

Really helpful answering questions before I ordered. Unfortunately a small part was damaged on delivery, a replacement was with me the following day....that's excellent and swift customer service. A quality machine, well made, easy to setup and great to use. I'm a very happy customer.

23 April 2026
Rated 3 out of 5 stars

Room for a lot of improvement

Room for a lot of improvement with the grip tape and the rubber insert or cushion at the hold of the board which gives it a slanting look.

Other than that delivery and price was far better considering the build quality.

20 April 2026

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