Rival Strength Reviews 

651
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the gym equipment and the fast, reliable delivery service. Consumers are also very happy with the helpful staff and responsive customer support team who provide valuable advice. Buyers highlight how straightforward assembly and helpful communication make ordering easy. Some people were dissatisfied with occasional missing parts in their packages, delivery scheduling delays, or minor build flaws like rough welds and flooring tiles that did not interlock properly. Reviewers also mentioned instances where incorrect items arrived or pieces required prompt replacements to make the gym equipment fully functional.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that the equipment is heavy duty, solid,... See more

Quality

Reviewers highlight positive aspects of quality, noting that items such as racks, weights, and flooring are... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt shipping, flexible... See more

Staff

Users describe positive interactions with staff, frequently highlighting exceptional support and quick... See more

Customer service

Customers consistently note positive experiences with customer service, praising responsive support agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The personal experience offered by Jake and the team and Rival Strength was fantastic. They were incredibly helpful and very attentive when I was looking at kitting out a home gym. We visited their... See more

Company replied

Rated 5 out of 5 stars

So this was excellent from start to finish. The team were so helpful in answering any questions beforehand. Purchased the freestanding cable machine 105kg. Love the machine it’s really really helped w... See more

Rated 5 out of 5 stars

I've been really impressed and pleased by Rival Strength. I ordered some flooring for my garage gym and what I've received (20mm flooring) is just of a superb standard and fantastic value for money.... See more

Rated 5 out of 5 stars

Rival has been fantastic, the advice, the purchase, the delivery and obviously the equipment… all excellent. Even when I messed up and didn’t order quite enough flooring, Sam was able to find me some... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. also in
  3. Sporting Goods Store

Written by the company

Rival Strength is a gym and fitness equipment retailer based in Billingshurst, West Sussex.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

651 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(651)

107 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Decent product.

Package arrived promptly and works perfectly. Instructions weren't great and diagrams were really small. I can imagine the pulley system assembly would be tricky for a novice DIYer.
Overall, more than happy with price, quality and delivery.

13 January 2025
Rated 5 out of 5 stars

Brilliant customer service & brilliant gym!

Brilliant customer service, extremely helpful. I had no idea and provided the dimensions of the room, and Sam kindly told me what would fit and provided me with a breakdown per item. The gym rack is brilliant, very easy to put together and sturdy, and also looks good! I couldn't recommend them more. We will be purchasing more from them and building out our full gym.

20 December 2024
Rated 5 out of 5 stars

Very happy customer

The order came very quickly. I received a call ask what time would be convenient to deliver. The delivery driver was spot on and polite

9 December 2024
Rated 5 out of 5 stars

Bought a few items that when delivered

Bought a few items that when delivered, had clearly two of the items nicked (presumingly by the courier). I sent a couple of photos to the team and they replaced the items immediately whilst they follow up with the courier. Can't really complain at that!
It's a shame their rack accessories don't fit the rack I have otherwise there's a load of stuff I'd buy. So hint hint make jammer arms that fit 60x60mm 16mm hole racks ;)

19 December 2024
Unprompted review
Rated 5 out of 5 stars

Great service.

Ordered yesterday, free delivery, arrived today. Great quality Sandwich J-Hooks and Macebell.

18 December 2024
Unprompted review
Rated 5 out of 5 stars

Great product and service

Their delivery was quick and convenient as they let me select the day it would be delivered as I was home that day. Product is well built and very functional. It should last me my lifetime

4 November 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look