I’ve been using Rivalry.com for a while now, and I can honestly say it’s one of the best platforms out there. But what truly makes the experience special is their VIP support, especially “Brain.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Rivalry is always great for newbie bettors due to its friendly UI. Fast response team as well if you have concerns. The promos have also leveled up to even match competitors or even better than them.... See more
Been using Rivalry for a long time now and it is definitely one of the better sites I have used based on my own experience. They have a wide range of betting options including both esports and... See more
Company replied
I’ve been using rivalry for about 3 years now this is the best gambling site I’ve used. User friendly, customer support is so kind, and the bonuses are so so generous(note: for active gamblers only)
Company details
Written by the company
At Rivalry, we mix sports, esports, and casino into one all-in-one playground for entertainment. Our goal? To make betting more fun, more social, and packed with fresh ideas. We keep things safe, fair, and responsible, so you can focus on enjoying the action and being part of a community that loves the game as much as you do.
Contact info
Clinch's House Lord Street, IM99 1RZ, Douglas, Isle of Man
- support@rivalry.com
- rivalry.com
4.0
Great
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Scammer website
Easy to deposit, hard to withdraw.
If you lose, you lose. If you win you suspended your account and take only your money not your winning.
21 June 2023
Unprompted review
Reply from Rivalry.com
Hello Jhay!
Account suspensions are typically issued due to problems with your identity verification. Please reach out to our support team by emailing support@rivalry.com to learn about the next steps.
This site is a SCAM
This site is a SCAM. DONT EVER THINK ON BETTING ON THIS SITE!!!
it is easy to DEPOSIT funds.. I created multiple account because my friends wants to bet too.. But they suspend my account and can never withtraw our Winning.
Now we lose all our Winning money and Capital.
23 June 2023
Unprompted review
Reply from Rivalry.com
Hello,
Suspensions are caused by violations of our terms and conditions. Creating more than one account is strictly not allowed. We ensure that when an account is suspended, careful and accurate analyzes have already been carried out. We need to comply with the terms and conditions, which all users agree to when signing up, and do our best to provide a safe environment for those of our genuine customers to continue playing with us. Violation of rules must be taken seriously in a highly regulated environment like ours. We want everyone to have fun, but sometimes, our hands are tied. Thank you for understanding!
withdrawal takes too long
23 June 2023
Unprompted review
Reply from Rivalry.com
Hello Jay!
At Rivalry we take your financial security seriously. Meaning every payment is manually reviewed by our team before being approved. If you're experiencing a late withdrawal, please reach out to our support team by emailing support@rivalry.com and we'll take a look at your case ASAP
quick response and super helpful
23 June 2023
Unprompted review
Reply from Rivalry.com
Thank you for your kind words and for sharing your experience with us, Kaue! Our support team will always be happy to help you if needed!
P.S the truth is I have 0 money in my account so let me win. T_T
I don't usually write comments regarding about the site or an app. But this one is an exception, for me the process of withdrawal takes a lot of time. Though I understand that their are things needed to consider to avoid mistakes when transferring in order to make the cx happy for what they have won. Regarding about the mechanics of betting, for me they; the game seems fair for beginner and for those who want to gamble to make fun. Anyway its a fun game its stimulate your greeed to be more agressive in spending money.
22 June 2023
Unprompted review
Reply from Rivalry.com
Hello Quincy,
Thank you for sharing your honest opinion on our service. We make every effort to make sure our withdrawal process is as smooth as possible, however, please note that as a fully licensed sportsbook every transaction must be manually reviewed due to security purposes.
If you have more questions in regard to this process you may refer to the following article:
https://www.rivalry.com/news/safety-first
Please note that we promote responsible gambling, and we are here to assist you in ensuring a safe and enjoyable betting experience. If you have any questions or concerns about responsible gambling, please don't hesitate to reach out to our customer support team.
Thank you once again for your review and please remember to bet responsibly <3
Withdrawal takes too long
Withdrawal takes too long, and they always say excuses about payments team have this (non-existent) backlog queue, while other gamblers are receiving their money for a couple of hours or 1-2 days.
19 June 2023
Unprompted review
Reply from Rivalry.com
Hello,
Thank you for reaching out. We make every effort to make sure our withdrawal process is as smooth as possible, however, please note that as a fully licensed sportsbook every transaction must be manually reviewed due to security purposes.
If you have more questions in regard to this process you may refer to the following article:
https://www.rivalry.com/news/safety-first
Reply from Rivalry.com
Hello Francisco,
Thank you for sharing your experience! Our support team will always be happy to help you if needed!
The best betting site I've ever used…
The best betting site I've ever used ensures that every bet is secure and fair, despite the long withdrawal process. Thank you, Rivalry
15 June 2023
Unprompted review
Reply from Rivalry.com
Thank you for your kind words and for sharing your experience with us, Kim!
Our support team will always be happy to help you if needed!
Prompt and adjusts the response to what…
Prompt and adjusts the response to what the customer has done. Cheers!
14 June 2023
Unprompted review
Reply from Rivalry.com
Hello Joshua,
Thanks for the feedback! We appreciate it a lot!
Feel free to reach out to us again in case you need help with anything! We'll gladly assist you :D
Good betting site
One of the good betting sites out there, the only bad thing that I can think of about them is their withdrawal process, which is very slow. they have a not-so-helpful or less detailed explanation about it. Maybe it's not entirely their fault, but they should have at least provided a more detailed explanation about it.
1 May 2023
Unprompted review
Reply from Rivalry.com
Hello Aganeia,
Thank you for sharing your review. We make every effort to make sure our withdrawal process is as smooth as possible, however, please note that as a fully licensed sportsbook every transaction must be manually reviewed due to security purposes.
If you have more questions in regard to this process you may refer to the following article:
https://www.rivalry.com/news/safety-first
The support are very responsive and…
The support are very responsive and helpful.
13 June 2023
Unprompted review
Reply from Rivalry.com
Hello Christian,
Thank you so much for your feedback. We're happy to hear that you had a positive experience with our support team.
If you ever need assistance in the future, or have any questions, please don't hesitate to reach out. We're here for you!
Cant withdraw but ez to deposit
12 June 2023
Unprompted review
Reply from Rivalry.com
Hello John,
Thanks for the feedback! We really appreciate it.
Regarding withdrawals, kindly note that as a fully regulated company we must review all transactions to be 100% sure that this process is perfomed safely for all parties envolved.
Feel free to reach out to us via our support channels in case you need help with anything.
The chat support is very fast to respond
10 June 2023
Unprompted review
Reply from Rivalry.com
Hello Michael,
Thank you for sharing your experience! Our support team will always be happy to help you if needed <3
nice i hope no scam here hahaha
10 June 2023
Unprompted review
Reply from Rivalry.com
Hello Jhomel,
Thank you for reaching out to us. We want to assure you that we are a regulated sportsbook and we take the integrity of our platform very seriously. We understand your concerns, but we can confidently say that there is no scam activity taking place here.
Our support team will always be happy to help you if needed!
It was very excellent type of online betting apps
It was very excellent type of online bettings app, yes on the first I admit I doubt them because I find hardship of verifying my account for me to able to withdraw because they where strict with the requirements but if you're going to contact their email support team they where very active of replying and very helpful, thank you so much for your service hoping more improvement and impressive performance in assisting your costumer and in your online betting apps, more power and God bless always
10 June 2023
Unprompted review
Reply from Rivalry.com
Hello Angelo,
Reading messages like this really makes our day. Thank you for sharing your honest opinion on our service and rest assured we're hard at work to make it even better!
thank you for assist
8 June 2023
Unprompted review
Reply from Rivalry.com
Hello,
Thank you for sharing your experience! Our support team will always be happy to help you if needed <3
CJ and Moonkight The best
Well is have a review last time that makes me frustrating and I encountered customer service that makes me more frustrated. Then when I met this Customer service CJ and Moon knight, I was enlightened though it makes us frustrating that we can't withdraw our winnings fast. they have to follow the regulations on their company. Don't worry guys your money is safe, even though it's a bit longer but we should not blame the management thus we should be thankful that they should monitor our winnings and money. Thanks Rivalry Team. Kudos to CJ and Moonknight form the customer service. 10 Stars reviews for you guys even though its 5 star reviews.
8 June 2023
Unprompted review
Reply from Rivalry.com
Hello Nelson,
Thank you for taking the time to share your positive feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our support team.
We value our team member's dedication and commitment to ensuring our customers' satisfaction, and we will make sure to recognize and appreciate their efforts.
Once again, thank you for your kind words, and we look forward to serving you in the future.
I had a good experience with the guy…
I had a good experience with the guy recently.. u know guys i am also a customer rep i also understand you guys the way you understand customers as well. But anyways i hope my funds transfer to my gcash wallet.. thankyou supports!! Thumbs up!!👍
8 June 2023
Unprompted review
Reply from Rivalry.com
Hello Clinton,
Thank you for sharing your experience! Our support team will always be happy to help you if needed <3
They will suspend your account when you Win
Rivalry will always find reasons to make withdrawal difficult for you. First, they will ask bank statement to proof that the account they are transferring is yours (fair enough, I have never had this kind of request previously with other sites). They took almost a week to verify that the account is yours, even though the bank statement clearly states my name is the same as the KYC they have done. Second, after they approve your bank account, if you ever have a bigger withdrawal request ($1000 or more) they will ask to verify again (this doesn't really make sense). After some time now, I think my account statement has a positive net profit (more profits than losses) and now they decided that they need to review the source of my money (how do I fund my gambling). Never in my entire life I have been asked this thing, but I complied with their request of ANOTHER bank statement. My bank statement comes every 6 months, and I told them I would need at leat 3-5 business days to request a new bank statement (because they rejected my bank statement from January 2023 and requested a bank statement within 3 months to date). They decided to suspend my account after 1 day of asking for a new bank statement.
I have provided a bank statement on May 24th 2023. They decide not to respond at all to any of my queries to date and it has been 2 weeks now. So, if you are considering Rivalry as your betting site, beware, as they might unreasonably suspend your account without proper notification. Luckily I have withdrawn all my funds prior to them suspending my account, I wonder what would happen if they would also suspend accounts with money in there.
UPDATE 14 of June:
They decided to ask for the same bank statement again after saying that the document has been forwarded to the relevant department. They seem to have no intention whatsoever to reopen the account, and they will mess around asking for the same thing over and over again. I have sent them my account detail and the reply below this review is dishonest that they say they couldn’t find my account.
7 June 2023
Unprompted review
Reply from Rivalry.com
Hello,
I'm sorry your experience while using our website was not a good one. As per our regulations, it is necessary for us to validate and verify any payment method before it can be used. This validation process is in place to ensure the security and compliance of our platform.
I was unable to find your profile on our website, so I kindly ask you to reach out by emailing support@rivalry.com and we'll look into your case ASAP.
Reply from Rivalry.com
Thank you so much for sharing your feedback with us, Hennessey
I would like to assure you that we are a regulated and licensed company, and as such, we hold ourselves to the highest standards of security and integrity. Our utmost priority is to ensure the safety and well-being of all parties involved. Consequently, we are 100% committed to making the withdrawal process as secure and seamless as possible.
Your trust is invaluable to us. If you have any further questions or need additional assistance, please do not hesitate to reach out.
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