Rivalry.com Reviews 1,611

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 62 reviews, reviewers had a great experience with this company. Customers consistently praise the customer service and staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the personalized and understanding approach, especially from VIP support. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting fast deposit and withdrawal processes. However, some customers also noted issues with slow withdrawal times and a lack of proactive communication regarding delays. A few other people also felt that customer support could be unresponsive or rude, leading to difficulties in resolving issues and accessing funds.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the kindness, helpfulness, and... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, quick responses, and overall... See more

Response time

Customers consistently note positive experiences with response times, with many reporting quick resolutions... See more

Service

Reviewers mention positive feedback about service, with many describing it as quick, efficient, and helpful.... See more

User experience

Clients share positive opinions on user experience, highlighting the user-friendly interface and overall ease... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Rivalry.com for a while now, and I can honestly say it’s one of the best platforms out there. But what truly makes the experience special is their VIP support, especially “Brain.... See more

Company replied

Rated 5 out of 5 stars

Rivalry is always great for newbie bettors due to its friendly UI. Fast response team as well if you have concerns. The promos have also leveled up to even match competitors or even better than them.... See more

Rated 5 out of 5 stars

Been using Rivalry for a long time now and it is definitely one of the better sites I have used based on my own experience. They have a wide range of betting options including both esports and... See more

Company replied

Rated 5 out of 5 stars

I’ve been using rivalry for about 3 years now this is the best gambling site I’ve used. User friendly, customer support is so kind, and the bonuses are so so generous(note: for active gamblers only)


Company details

  1. Online Casino or Bookmaker
  2. Bookmaker
  3. Gambling House
  4. Gambling Service
  5. Online Sports Betting Vendor

Written by the company

At Rivalry, we mix sports, esports, and casino into one all-in-one playground for entertainment. Our goal? To make betting more fun, more social, and packed with fresh ideas. We keep things safe, fair, and responsible, so you can focus on enjoying the action and being part of a community that loves the game as much as you do.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 3 out of 5 stars

rivalry is the safest when it comes to your money but..

i used three betting sites, for me rivalry is the safest in holding my money, cash in/cash out—i don't have any problem with that. their customer service is good, no rude talking experience. plus that they have account promos, bonuses, vip perks, and more.

that only thing that i didn't like that i've recently encountered is cancelling my bets on a specific tournament saying that it is 'under reviewed'. when in fact, other betting sites that i know all have a market on it (whole tourna—except day 1 which they listed INCOMPLETE and day 2). also, removing the specific promo on that tournament making my previous bets + loss bets on it useless.

15 April 2025
Unprompted review
Rated 1 out of 5 stars

Do not bet on this site!

Scam

They're holding my money and it takes too long for them to give my money. I have problems with my withdrawal and it always fail and I contacted them but they're either rude, takes too long to respond, or not even helping at all.

Even the supervisor is rude haha. They already failed my withdrawal for the 7th time and I think it is going 8. Please do not bet on this site, I just bet here because of the influencer that advertised it and still.

They won't help you, it is my first time experience and I just used Rivalry and betting for the first time and this is the experience I had. Horrible

16 February 2025
Unprompted review
Rated 5 out of 5 stars

I love this site

I love this site, the games are awesome and the customer service was very helpful(Victor and steven) when it came time to make a withdrawal...funds were in my account within 10 minutes after being verified...
I will continue to play here..

29 January 2025
Unprompted review
Rated 1 out of 5 stars

Modified RTP + Slow ass withdrawals

The RTP of slots in this site is toned down to the max like the max bet for Pragmatic games is $6 so expect non stop under 50x wins... Also the withdrawals are slow as hell, play on crypto casinos instead it wouldn't matter if its weekends, they will pay out no matter what.

23 December 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

This is ridiculous customer service. They take my Bitcoins and never deposit into my account. At first they tell me to contact their payment partner to void the transaction as the payment failed. Then after a few tickets back and forth the payment partner informs me that there is nothing they can do and that Rivalry never should have told me to contact them but Rivalry has to be the one to contact. Then when I contact Rivalry again they "find" my money and deposit it into my account (now 10 days after the LOL world finals that I wanted to bet on) and then at the value of bitcoins 10 days ago (has increased 50%) in the meantime. Now suddenly they cannot void the transfer... NEVER doing business with them again.

2 November 2024
Rated 1 out of 5 stars

Scam and Rigged Casino!!!

Scam and Rigged Casino!!!
What a joke online casino. While playing wild bounty, I hit multiple scatter but when I hit my 3rd scatter I got nothing. Then I tried contacting support. They said it's not 100% even of you hit scatter.

26 August 2024
Unprompted review
Rated 1 out of 5 stars

Worst please don't go to this site

WASTE OF MONEY,TIME,FRUSTRATION, AND TOO MUCH INCONVENIENCE THIS SITE BRINGS TO ME WHAT A SHAME ALREADY PAID FOR IT BUT GOT TO WAIT DAYS FOR THE FUND TO REFLECT IN MY ACCOUNT THIS BETTING SITE SHOULD BE TAKEN DOWN BECAUSE OF ITS NEGLIGENCE

10 June 2024
Unprompted review
Rated 1 out of 5 stars

I am going to sue this company if they…

I am going to sue this company if they don't get my money back i clearly won this bet back in june 4, 2024 and now i see they have taken away my win says cancelled if you don't get that money this is gonna be a big problem for rivalry

Bet id: 5a600d60-21f7-11ef-8bff-f6c7c4ae9d19

6 June 2024
Unprompted review
Rated 1 out of 5 stars

They say they offer a 100% BONUS after…

They say they offer a 100% BONUS after you play a matching real money bonus. Then when you do they tell you the bonus is only good for sports better on their site not casino. This is not stated clearly when you sign up and opt in for the bonus.

Basically the site took my money fast and no bonus!!

26 May 2024
Unprompted review
Rated 5 out of 5 stars

Great site

Great site. Casino.exe is my favourite but they do have Esports and Sports. Wonderfully set up and not owned by some umbrella corp that have a monopoly on the enterprise.. Great customer support. 10/10 would recommend it to anyone who gambles responsibly.

Much love
-Nicholas Demitro

11 May 2024
Unprompted review
Rated 1 out of 5 stars

Seems unreliable....

I placed a bet while the game was on going and won, but when I checked it,it says "cancelled". I did the same thing the next day, placed a bet while the game was on going and lost, but no cancellation happened. What gives?

10 April 2024
Unprompted review
Rated 1 out of 5 stars

Trash site

Trash site. Everytime i cashin all it takes is seconds, but when i cashout it takes days. Ive been waiting for 1 week already. How come cashin takes only a few seconds but when you try to cashout their taking so much time? Customer service is a fraud talking to anime characters or cartoons. Can someone tell me how is it not possible that cashin and cashout should have a same processing time.

26 January 2024
Unprompted review
Rated 1 out of 5 stars

withdrawal taking so long

Deposit takes only minutes to complete but the withdrawal really sucks. It takes you 4 days up to week to processs the withdrawal. This is very frustrating. Better to avoid this site.

10 December 2023
Unprompted review

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