Website easy to use. Router arrived on time but no instructions on set up which was a packing mistake I assume. Rang helpdesk which was answered quickly and set up took minutes. Delighted with price a... See more
Company replied
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Review summary
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Id give this is an honest 2 stars and that's cause when it works it works at speeds of 200mb and downloads of 250-300mb but the random outages everyday for 20 minutes to an hour make me want to switc... See more
Company replied
We got the fiber and so did a lot of people in my area. It was good at first but now it's so bad we can't even watch each other's streams. Another isp company falls flat
Company replied
Brilliant service today from Tobi F. We've been waiting 2 weeks for a broadband router and Tobi resolved the issue within a few minutes. No dramas, just a very polite and calm conversation.
Company replied
Company details
Written by the company
Rise Internet is dedicated to delivering reliable high-speed internet service that keeps customers connected to what matters most. By focusing on underserved rural and suburban communities, Rise helps close the digital divide by providing a competitive, high-quality, and affordable internet option for homes and businesses.
Rise Broadband. We've Got You Covered
Written by the company
- Rise Above the Rest. Experience Faster Internet
- Fast, affordable, high-speed Internet and Wi-Fi for residential and businesses
Contact info
61 Inverness Drive East, Suite 250, 80112, Englewood, United States
- 844-411-7473
- feedback@risebroadband.com
- risebroadband.com
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Rise Internet
We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Rise Agents
The agents were very knowledgeable and friendly. I have had many bad experiences with other providers, but Rise Broadband is on a different level. Highly recommended, thank youuuu
13 August 2024
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
Cameron Our Technician
Cameron, our installer is one of the few individuals you come across in this day and time that knows how to deliver superior customer service. He knew we would not be able to receive 256 mbps and was upfront before proceeding to ensure Rise Broadband's reputation was not damaged. He also ensured the brochure we received honored the free installation clause. Super friendly and extremely knowledgeable. Install was flawless and we now have coverage in our entire two story home. Cameron also advised that we would be able to upgrade in a few months as a tower to the south of our location is scheduled for upgrage to deliver 256 mbps.
13 August 2024
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
Reply from Rise Internet
We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.
Service
Jeremy is thorough, professional. Tests and re-tests to ensure everything is working.
7 August 2024
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
Reply from Rise Internet
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
Reply from Rise Internet
We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.
Friendly and easy installation
Friendly and easy installation. Great guidance on the setup. Installer had a great attitude
19 July 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Reply from Rise Internet
Thank you so much for recommending Rise Broadband! We are so pleased that you are happy with your service. We appreciate you taking the time to give us such a great review. Have a great day!
Great installation service!
Service was timely, installer was respectful, and well beyond just a normal installation process.
2 August 2024
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Installed ok and it works
23 July 2024
Reply from Rise Internet
We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.
I was really happy with the knowledge…
I was really happy with the knowledge of the installer. how polite he was, the quality of the setup on the roof. routers where better than i thought they would be. reciption is great. install and setup where fast.
30 July 2024
Reply from Rise Internet
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us.
Cheers,
Rise Broadband
Great installers
Great installers! Very quick and saved me from signing up for a more expensive plan that wasn’t needed, which was much appreciated. Excellent experience.
27 July 2024
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Reply from Rise Internet
We appreciate you taking the time to leave a review for our company! We always do our best to provide the best experience possible for all of our customers, and we are glad to hear that you had a positive experience as well. If you have any questions or concerns, please feel free to reach out to us at 844-411-7473 and we will be more than happy to assist you.
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
Internet was not installed where I…
Internet was not installed where I needed it. The service isn’t working to the standard I need.
16 July 2024
Reply from Rise Internet
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at 844-411-7473 and we'd be happy to help you out.
Regards,
Rise Broadband
The bandwidth is not very good and the…
The bandwidth is not very good and the network router does not provide much WiFi bandwidth
21 June 2024
Reply from Rise Internet
Thank you for providing your feedback and letting us know about this issue. While our online review response team is unable to diagnose technical support, we encourage customers to work with our regular support channels for assistance with technical troubleshooting. Technical Support (877-910-6207) is available Monday – Friday 5am–10pm MT and Saturday – Sunday 7am–8pm MT. If you would like to work with someone directly to help diagnose the issues, please provide your account information to us at the email address feedback@risebroadband.com and we will be more than happy to assist you.
Thank you,
Rise Broadband
Reply from Rise Internet
Thank you for the awesome review of Rise Broadband! We are so pleased that you are happy with your service. Thank you for being a valued Rise Broadband customer. Have a great day!
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