Called today about some set up 2.4Ghz network, the customer service was so king to help me with all questions . Very satisfied ! Dear, long time didn't receive so much pleasure to ta... See more
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Review summary
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The installer a guy called Leon was absolutely fantastic really friendly knowledgeable and easy to talk to.Explained everything to us before going ahead with installation. Went above and beyond. Also... See more
Company replied
Jon was really helpful. Turned out the problem was on my end with conflicting dns cache since the switch. Very happy to speak to a real person, especially with such great customer service. Thank you f... See more
Company replied
Excellent customer service from Tomi at Rise Fibre! He made switching my broadband quick, easy, and completely stress-free. He was friendly, professional, and took the time to explain everything cle... See more
Company replied
Company details
Written by the company
We’re Rise Fibre. The full fibre service behind better broadband. Getting what you pay for shouldn’t be a luxury. No overpromising, no overpaying. Just great-value, reliable, full fibre broadband. Don’t settle, Rise.
Contact info
United Kingdom
- rise.co.uk
4.6
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 52% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Riyaaz was very attentive and helpful
Riyaaz was very attentive and helpful, wishing him the best.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Pedro,
Thank you for your review. We are delighted to hear Riyaaz was attentive and helpful throughout your interaction. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Payment enquiry
Jon the gentleman who took my call was very patient and respectful of my lack of knowledge how to get into the Rise network. He talked me through every step of the way. What a trooper. Thankyou Jon you are a credit to the Rise.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Maureen,
Thank you for your wonderful review. We are delighted to hear Jon was so patient, respectful and guided you through everything step by step. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Helpful salesperson, easy sign up.
Salesperson Chris Thorpe was very helpful. Assisted us to choose a suitable tariff for my elderly parents. Found us a good offer and explained the process clearly. We are new to this provider but so far are very pleased with the signing up process. Thank you.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your fantastic review. We are delighted to hear Chris Thorpe helped you choose the right package, found a great offer and explained everything clearly. We hope your parents enjoy their new service. We'll be sure to pass your kind comments on to Chris. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Abdeline was lovely and very helpful
Abdeline was lovely and very helpful. They were quick to find the problem and resolved it by contacting the engineer, arranging a speedy resolution for tomorrow. 10/10!!
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Aimee,
Thank you for your fantastic review. We are delighted to hear Abdeline quickly identified the issue, arranged a prompt engineer visit and kept you informed throughout. We'll be sure to pass your kind comments on to them. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Chris Thorpe was very helpful
Chris Thorpe was very helpful, professional and yet still very friendly.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi,
Thank you for your review. We are delighted to hear Chris Thorpe provided such professional, friendly and helpful service. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Excellent deal and great customer service job
Kay did an amazing job and providing me a good deal and understood my problems and helped with details to switch over from virgin to Rise.
I am happy she is able to nail my problem and helped me to get me right package for my broadband requirement.
Thank you kay for the excellent job. I will refer it to my friends once its installed and happy with service.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your wonderful review. We are delighted to hear Kay found you a great deal, understood your requirements and made switching from your previous provider as straightforward as possible. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The person I spoke with was very…
The person I spoke with was very helpful and efficient.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your review. We are delighted to hear our advisor provided such helpful and efficient service. We really appreciate you taking the time to share your experience. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
The service was fantastic very helpful…
The service was fantastic very helpful guy who dealt with me
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Leigh,
Thank you for your fantastic review. We are delighted to hear you received such fantastic and helpful service from our team. We really appreciate your kind feedback. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Awesome customer service from Lawrence
Awesome customer service from Lawrence! Fast, effective and lovely telephone manner, it was a pleasure speaking with you today. Thanks so much for all your help!
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Lauren,
Thank you for your wonderful review. We are delighted to hear Lawrence provided such fast, effective and friendly service. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Kay was very helpful and knowledgeable…
Kay was very helpful and knowledgeable and I didn't need to stay on the phone for too long.
17 July 2026
Unprompted review
Reply from Rise Fibre
Hi Lucy,
Thank you for your review. We are delighted to hear Kay was so knowledgeable and helpful while resolving your query quickly. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Chris Thorpe was amazing helped me with…
Chris Thorpe was amazing helped me with what I needed. Can’t wait for this to be live next week for my children
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Tanya,
Thank you for your fantastic review. We are delighted to hear Chris Thorpe was so helpful and made the process easy for you. We hope you and your children enjoy your new Rise Fibre service once it's live. We'll be sure to pass your kind comments on to Chris. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Guy who called to provide the deal was…
Guy who called to provide the deal was excellent- got us a great deal. City fibre arrived very quickly to install and easy set up and stayed with us to ensure all was set up correctly
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Jake,
Thank you for your fantastic review. We are delighted to hear our team found you a great deal, arranged a prompt installation and ensured everything was set up correctly before leaving. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Great service so far from Rise hope it continues
The gentleman on the phone had a great manner was efficient and I did not wait long b4 anyone answered
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Julie,
Thank you for your wonderful review. We are delighted to hear you received such efficient service from our team and that your call was answered quickly. We really appreciate your kind feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
why pay more! rise up and pay less
Had a brilliant conversation with Mike Harrison who just saved me pounds per month, [give the bloke a rise] excuses the pun lol. really looking forward to switching over to Rise Fibre from ee/bt just shows what big consortiums get away with charging us working class people....rise up and be counted- why pay more!
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Terry,
Thank you for your fantastic review. We are delighted to hear Mike Harrison helped you save money and made switching to Rise Fibre such a positive experience. We'll be sure to pass your fantastic feedback on to him. We hope you enjoy your new service once it's live. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Fantastic service from start to finish.
Joining Rise Fibre to unfortunately having to end service when I moved house, they've been absolutely fantastic. I just got off the phone with Tasmia. An absolute Star! Very clear, very friendly, very supportive. Brilliant service. Wish all companies will like it. Well done Tasmia!
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Matthew,
Thank you for your wonderful review. We are delighted to hear you've had such a positive experience with Rise Fibre, even during your home move. It's great to know Tasmia provided such clear, friendly and supportive service. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Peter was Helpful and really kind person
Peter was Helpful and really kind person
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Fatehi,
Thank you for your review. We are delighted to hear Peter provided such kind and helpful service. We'll be sure to pass your kind comments on to him. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I contacted Rise Fibre to enquire about broadband services at my new address
I contacted Rise Fibre to enquire about availability at our new address and to discuss the best contract option knowing that our stay in the property would be less than 12 months.
Mike was patient in listening to my circumstances and went above and beyond to explain my options. Fantastic customer service. Based on this, I opted to start a service with Rise Fibre. One less thing to do in preparation for a huge move south.
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Scott,
Thank you for your fantastic review. We are delighted to hear Mike took the time to understand your circumstances, explained your options clearly and helped make your move a little easier. We'll be sure to pass your kind comments on to him. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Tasmia
Tasmia , a costumer service employee was very kind and helpful .
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi there,
Thank you for your review. We are delighted to hear Tasmia provided such kind and helpful service. We'll be sure to pass your kind comments on to her. 🌟
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
Reply from Rise Fibre
Hi Josephine,
Thank you for your lovely review. We are delighted to hear you received such great service from our team. We really appreciate you taking the time to share your feedback. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
I would like to thank Abby for being patient and understanding and helping me with my internet connection.
I would like to thank Abby for being patient with me and helping me with my internet. I appreciated her help and support. An amazing lady I couldn’t be more grateful.
Mr Richard Taylor
20 July 2026
Unprompted review
Reply from Rise Fibre
Hi Richard,
Thank you for your wonderful review. We are delighted to hear Abby was so patient, understanding and supportive while helping with your internet connection. We'll be sure to pass your kind comments on to her. 🌞
If you ever need any support, please check the support area of our website found at https://rise.co.uk/contact
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