Ripley Minibus Co Reviews 

211
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 40 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional transport service, noting that drivers are always punctual, incredibly polite, and extremely helpful with luggage during airport transfers. People consistently mention that booking a ride is straightforward, and the team goes above and beyond to ensure smooth operations for various events. A few other people also felt that the vehicles are exceptionally clean, very comfortable, and perfectly equipped for long distance group trips. Travelers frequently highlight how accommodating the staff is, making every single journey completely stress-free, safe, and truly enjoyable from start to finish.

What people talk about most

Service

Users describe positive interactions with service, highlighting exceptional reliability, punctuality, and... See more

Staff

Clients share positive opinions on staff, frequently praising drivers for being remarkably helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lee, what can I say? After probably being a nightmare customer, Lee was nothing but kind, courteous, patient, and incredibly helpful. He went above and beyond to sort out and arrange various lift... See more

Company replied

Rated 5 out of 5 stars

Lee was fantastic from start to finish he is a friendly chap and really helpful with luggage , he was on time and knew exactly when our flight was coming in….. we had a terrible experience and was div... See more

Company replied

Rated 5 out of 5 stars

I Hired this minibus company to take myself and 10 family members to and from a family wedding . The distance was quite far from where they are based and also where we lived , yet we were never made... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from Ripley Minibus Company. Nothing was too much trouble for our driver Lee from the start of our journey to Liverpool and back, he was friendly and professional. The minibus i... See more

Company replied


Company details

  1. Minibus Taxi Service
  2. Airport Shuttle Service
  3. Bus and Coach Company

Written by the company

16 seater minibus with driver for all occasions. Airport transfers - Days out - Weddings - Hen & Stag Weekends - Business Travel


Contact info

4.9

Excellent

TrustScore 5 out of 5

211 reviews

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4.9

All reviews

(211)

39 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service!

Friendly and efficient service!

9 March 2023
Ripley Minibus Co logo

Reply from Ripley Minibus Co

Hi Jennifer, Thanks for the review, See you in a few weeks for the wedding.

Regards
Lee 🚌

Rated 5 out of 5 stars

Service was great from the initial…

Service was great from the initial email enquiry to pick. Mini bus was very clean and driver really friendly.

18 February 2023
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Reply from Ripley Minibus Co

Hi Abigail, Many thanks for the kind words. Glad the wedding at The Hurt Arms was good.

See you next time you are in need of our minibus services.

Lee 🚌

Rated 5 out of 5 stars

Highly recommended business

A quality service provided by Lee very easy to book picked us on time arrived on time to bring us home minibus was spotless we will be using them again

21 February 2023
Unprompted review
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Reply from Ripley Minibus Co

Hi Judith,
Many thanks for your kind words. Glad everything went ok with the pick up from Royal Shrovetide in Ashbourne.

See you all again next year hopefully.

Lee 🚌

Rated 5 out of 5 stars

IMPORTANT WEDDING TRIP FOR ADULTS & KIDS.

We hired Ripley Minibus Company to transport 12 adults & 4 very young children to our son's wedding on Sat 4th Feb 2023. This involved 3 trips: from home in Ripley to church at Cromford; from church to the reception at South Wingfield; and then collect & bring us all back to Ripley at the end of the evening. Communication from the initial enquiry through to the end of the event was excellent. Lee arrived on time & contacted me to inform me he was there. He also helped load up a pushchair & made sure the kids were all safely strapped in their seats. The minibus was immaculately clean and the journeys were very smooth. Lee had a really professional attitude but was also happy to chat on the drive there. He was on time for each pickup, and even though we were a little late at the end of the night he was patient & didn't complain despite having another job to go to (delay caused by misplacement of kids toy!!). He got everyone home safely & even took some of our party direct to their door as they had 2 kids who had both fallen asleep. Comments from everyone over the last few days have been extremely positive-all were pleased with the high standard of service we received from Lee throughout the day. The total cost was very reasonable, and we would all highly recommend Lee, his company & his service to anyone looking for a 16 seater minibus. Thanks to Lee, we had a great day without the stress of having to drive/park etc. Many thanks to Lee for helping to make our day enjoyable, we all appreciate being well looked after.

4 February 2023
Unprompted review
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Reply from Ripley Minibus Co

Hi John,
Many thanks for your kind words.

Was a pleasure meeting you and your family and playing a small role in the family wedding.

See you next time you are in need of our minibus services.

Lee 🚌

Rated 5 out of 5 stars

Went above and beyond

Went above and beyond, from start to finish . Always kept us informed.
Only booked 1 drop off but Lee did extra drops off at no extra cost. Very modern mini bus, very clean,
Would not use anyone else in future .
In fact was just perfect

2 January 2023
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Reply from Ripley Minibus Co

Hi Tracey, thanks for your kind words. See you next time you are in need of our minibus services. Lee 🚌

Rated 1 out of 5 stars

The mini bus was very clean and nice…

The mini bus was very clean and nice however we found the owner to be quite rude really. When arranging to be picked up , we had been waiting at designated place 20 minutes for him so that we wouldn’t hold him up, he decided to park somewhere else.While I was trying ask someone directions to where he was he shouted down the phone to me how long do you think you are going to be, quite nastily. Very disappointing really has we won’t use him again, which is a shame as we do go lots of places and he would of been used a lot

4 December 2022
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Reply from Ripley Minibus Co

Hi Yazmin, thanks for the kind words with regards the minibus cleanliness.

Sorry we did not meet your expectations with regards pick up, this was changed (as a favour to you) from original drop off at apartment outside the city centre to New Street train station in Birmingham city centre on Xmas market weekend, its like trying to find a needle in haystack. I found you very uncooperative with this and i am sorry if it feels like i came across as rude.

Wish you well in finding a more accommodating minibus operator in the future.

Lee.

Rated 5 out of 5 stars

Lee provided an excellent service in…

Lee provided an excellent service in taking us on our micro pub crawl. I would highly recommend Ripley Minibus Co for any occasion.

3 December 2022
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Reply from Ripley Minibus Co

Hi Andy, thanks for your kind words, see you next time you are in need of our minibus services.

Lee 🚌

Rated 5 out of 5 stars

Fabulous service from start to finish

Fabulous service from start to finish. Lee was very accommodating, even moving a job round to fit us in!
Very enjoyable journey to Manchester & back. Great music, friendly chat & happily dropped everyone off where they needed to be. Definitely recommend Lee & his team.

12 November 2022
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Reply from Ripley Minibus Co

Hi Heidi, thanks for the review. Was a pleasure taking you all to Manchester and I’m glad you enjoyed the minibus experience. See you next time you need our services.

Lee 🚌

Rated 5 out of 5 stars

Great service

Lee provided a great service starting from the initial booking with clear and agreed instructions and then on the day of travel arrived on time etc.
mini bus was very clean and comfortable with plenty of space. Definitely use again.

12 November 2022
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Reply from Ripley Minibus Co

Hi Carl, many thanks for your kind words, good to see you all had a fabulous day at Uttoxeter Races. See you next time you are in need of our minibus services

Lee 🚌

Rated 5 out of 5 stars

Cheltenham races booking

Second time we have used the company for our trip to Cheltenham races. Very professional service throughout and even went the extra mile to pick up one of our group from home after he overlay and didnt arrive at the pick up point.
Will definitely use again

11 November 2022
Unprompted review
Ripley Minibus Co logo

Reply from Ripley Minibus Co

Hi David, thanks for the review. Always a pleasure taking you guys to Cheltenham. See you next time you need our minibus services.

Lee 🚌

Rated 5 out of 5 stars

The ride of our lives!!

We had a great experience with Lee at Ripley Minibus, prompt friendly service. He put up with our loud, raucous behaviour 😃He even ended up coming to our event with us!! Great day, will definitely use them again.

5 November 2022
Ripley Minibus Co logo

Reply from Ripley Minibus Co

Hi Sharon, thanks for the fabulous review. It was an absolute pleasure to come and join you guys at Fat Tony’s Brunch in London. Was a fabulous day. See you next time you need a ride on our bus 🚌

Lee

Rated 5 out of 5 stars

A very professional company to use also very personal to your booking…

A very professional company to use from booking to being collected from both home and the airport you get an up to date email confirming your booking and an email/ text telling you your collection time and the arrival time of your transportation make going away less stressful can’t recommend highly enough

22 October 2022
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Reply from Ripley Minibus Co

Hello Tim. Many thanks for your kind words. Was a pleasure to pick everyone up from Allestree and take your to the airport. See you next time you need a relatable, professional minibus company. Lee 🚌

Rated 5 out of 5 stars

Birmingham airport trip

The contact and communication was excellent. Lee the driver was very courteous and helpful.

21 October 2022
Unprompted review
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Reply from Ripley Minibus Co

Hi Teresa,
Thanks for your kind words, see you on the 31st Oct for the return journey.

Lee 🚌

Rated 5 out of 5 stars
Ripley Minibus Co logo

Reply from Ripley Minibus Co

Hi John, thanks for the review. Hope to see you and the other gentlemen again when you need a 16 seater minibus.
Regards
Lee 🚌

Rated 5 out of 5 stars

Airport journey 2nd time

Well 2nd time we've used Ripley Mini Bus Company on time friendly comfortable ride . Would definitely use them again thanks

18 September 2022
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Reply from Ripley Minibus Co

Hi Stephen, many thanks for your kind words. Lovely to see you and the family again, same time next September? 👍🏼

Regards

Lee 🚌

Rated 5 out of 5 stars

Great service

Great service, nice and early, no problem with stopping on route and happy to play own music.
Good communication before hand too to take away any stress!
Would highly recommend!

30 September 2022
Ripley Minibus Co logo

Reply from Ripley Minibus Co

Many thanks Emily for your kind words.
Always nice when clients come back and use us again.

See you next time you need our minibus services.

Lee 🚌

Rated 5 out of 5 stars

On time with good communication

On time with good communication. Very pleased.

26 September 2022
Ripley Minibus Co logo

Reply from Ripley Minibus Co

Hi Luke, thanks for the review. Glad all went well with Paul getting you.

See you next time you are in need of our minibus services

Lee 🚌

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing! Five star service would highly recommend
Thank you Lee

16 September 2022
Unprompted review
Ripley Minibus Co logo

Reply from Ripley Minibus Co

Hi Suzanne, many thanks for your kind words in your review. See you next time you are in need of our 16 seater minibus services. Lee

Rated 5 out of 5 stars

Fantastic service

Lee took us to East Midlands Airport and collected us on our return. Excellent, punctual service. Would recommend to family and friends.

Thanks
Alice

16 September 2022
Unprompted review
Ripley Minibus Co logo

Reply from Ripley Minibus Co

Hi Alice, many thanks for your kind words in your review. See you next time you are in need of our 16 seater minibus services. Lee

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