RillaBox 

Reply from RillaBox

Mar 19, 2025

Hi,

We have no records of any account or user with your name or details.

Please email us your details so we can identify you and work on a resolution since all unboxings at RillaBox are verifiably fair.

Thanks

RillaBox Support

Reply from RillaBox

Feb 23, 2025

Hi,

The crash game starts at 1 and can crash at 1. Unfortunately there is no guarantee of what it will crash at, since the result is determined by our provably fair algorithm that cannot be altered.

I hope this clears the confusion with the crash game. It starts at 1, and it can crash at 1 or it can crash at 100, we cannot decide any of the results.

Sincerely,

RillaBox Support

Reply from RillaBox

Mar 2, 2025

Hi Graham,

We’re really sorry to hear about your experience, but after reviewing our records, we have found no details related to your account in our system. It’s possible that you may be referring to another company or website, as we currently have no active account associated with the information you’ve provided.

If you do have an account with us, we would be more than happy to assist you and help resolve any issues you might be facing. To do so, please share more specific details like your username, email address, or any other information related to your account, by emailing us and we’ll look into the situation right away.

We take customer feedback seriously and always strive to provide the best support possible. If there’s any misunderstanding or confusion, we’re here to help clear things up and ensure you have a positive experience. Please don’t hesitate to reach out with the relevant details, and we’ll make it a priority to assist you in resolving any issues you may have encountered.

Sincerely,

RillaBox Support

Reply from RillaBox

Feb 7, 2025

Hi Oleg,

We are writing to address the recent activity concerning your account.

It has come to our attention that you used third-party malicious tools to exploit the site and alter your items. This is a clear violation of our Terms of Service. As a result, we have refunded all your deposits and permanently banned your account.

We want to be very clear: you have not lost anything, as all your deposits have been refunded. However, we were under no obligation to issue this refund. Please refer to our Terms of Service, where you will find that such activities directly result in a permanent ban.

We take the integrity of our platform seriously and will not tolerate attempts to manipulate or exploit it.

Sincerely,

RillaBox Team

Reply from RillaBox

Jan 31, 2025

Hi Will,

We’d love to understand your experience better, but calling it a scam without any details doesn’t help us improve or assist you. Could you explain what happened?

We use provably fair technology to ensure a safe and transparent environment for all users to unbox their items. If you had an issue, please let us know so we can address it properly.

Sincerely

RillaBox Support

Reply from RillaBox

Mar 2, 2025

Hi Soly,

We understand that you're frustrated, but we want to clarify the situation and ensure the facts are accurate.

First and foremost, we did ask for the completion of our KYC (Know Your Customer) requirements, which are necessary for us to proceed with shipments. Unfortunately, despite multiple attempts to contact you via email, you did not respond to our requests, which put us in a position where we couldn’t move forward with your shipment. Without the required KYC details, there is very little we can do to resolve the situation.

You mentioned that you completed all KYC requirements, but after reviewing our records, it seems that the necessary steps were not fully completed. We are always transparent about what is required, and we would have been more than willing to move forward once everything was provided correctly. However, we still do not have all the information we need from you.

Additionally, to help resolve this matter quickly, we even offered you an alternative option—a crypto cashout. This was provided in an effort to avoid any further delays and address your concerns directly. Unfortunately, we did not receive any response from you regarding this offer.

Please understand that we have strict policies and protocols that we must follow. These are in place not only for legal and security reasons but also to ensure that Rillabox remains a fair and reliable platform for all our users. We cannot make exceptions for individuals, as that would undermine the integrity of the service we provide to everyone.

Sincerely,

RillaBox Support

Reply from RillaBox

Jan 19, 2025

Hi there,

We understand your frustration, and we're really sorry to hear you feel that way. However, we want to clarify that RillaBox operates on a system of provable fairness. Our games are powered by provably fair technology, which ensures transparency and verifiability of each outcome. This means that every result is randomly generated and can't be manipulated or skewed in favor of the house.

Spending $160 and not winning a major prize doesn't mean the platform is a scam; it simply reflects the nature of the game. Just like any game of chance, odds are a factor, and it's important to remember that winning big is never guaranteed. Many people play for fun and excitement, and sometimes, luck just isn't on your side.

If you'd like, you can always review the proof of fairness for each draw to verify that everything is legitimate. We truly value all of our users, and we hope you'll continue to enjoy the experience in the future, knowing that everything is conducted fairly.

Sincerely

RillaBox Support