Rileywatchco Reviews 631

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 459 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently impressed with the quality and design of the products, often noting that the watches look even better in person than online. Many appreciate the craftsmanship, the comfortable fit on the wrist, and the unique styles that frequently draw compliments. The value for the price is also a significant highlight, with consumers feeling they receive good quality and excellent design for their investment. Additionally, the delivery service is frequently praised for being fast and efficient, even for international orders. However, some customers experienced issues with their orders, such as receiving faulty products or incorrect items. A few also mentioned that the watch box and papers were not of the best quality, or that the steel band did not match the overall quality of the timepiece. There were also occasional concerns about watches not keeping accurate time or stopping unexpectedly, and some noted a lack of communication regarding pre-orders.

What people talk about most

Product

Customers had positive experiences with the product, frequently expressing their love for the watches and... See more

Quality

Consumers find quality to be positive, with many reviewers impressed by the craftsmanship, attention to... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the fast and... See more

Order

Reviewers highlight ambiguous aspects of order, with some customers reporting easy ordering processes and... See more

Price

Reviewers express satisfaction with the price, often noting that products look more expensive than they are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Just wanted to share how impressed I am with this timepiece. The proportions are spot-on, making it a perfect fit for my wrist. It has an excellent weight to it that balances comfort and a premium fee... See more

Rated 5 out of 5 stars

The limited production "Scarface" version of the Howard Hughes Chronograph was well worth the wait. Looks exactly like the online photos (not always the case with some manufacturers). The watch feel... See more

Rated 5 out of 5 stars

So happy I went with the Earhart automatic. The yellow face is both low-key and eye-catching, I've received many compliments on it since I started wearing it for daily use. Was a little worried about... See more

Rated 5 out of 5 stars

I bought the Amelia Earhart GMT earlier in 2025. The watch is stunning, no issues. I'm probably being pedantic with the following- as it was a pre-order there wasn't a lot of correspondence regarding... See more

Company replied


Company details

  1. Watch Manufacturer

Written by the company

Unique and beautiful aviation inspired watches designed in the UK.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

631 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

Beautiful watch

Both watches I ordered are beautiful (JC-01 and HH-01). The strap on the JC appears different on the website than what I received. Mine is more of a raw, light brown strap, whereas the website makes it appear darker, and oiled.

Straps are spring mounted and are very easy to swap out should I ever want to.

Very pleased!

9 February 2026
Rated 5 out of 5 stars

Great watch

Great watch. I’m wearing it as I write this review. The ordering and delivery process was easy. The watch itself is beautiful. Dial looks great and the leather strap is very comfortable.

9 February 2026
Rated 5 out of 5 stars

Beautiful watch, great price

I recently purchased the Bessie FAI-01 for my wife, and she absolutely loves it! We were a little concerned about the size as she tends towards thin jewelry style watches, but once she had it on-wrist she was very happy with it. It’s a beautiful watch at a great price, and I still can’t imagine how these things can be shipped to the US so quickly!

Definitely keeping an eye out for future releases!

16 February 2026
Rated 5 out of 5 stars

Love my watch

Love my watch. I got the Almond sky blue and wear it almost every day. It's well made, and I get compliments daily. The owners are very nice also

16 February 2026
Rated 4 out of 5 stars

I love the watch

I love the watch, but the image of the item on your page made it look like the band would be half blue and half white. When it came, it was all white. I also wasn't expecting charges at the point of delivery, so that was an unpleasant surprise.

12 February 2026
Rated 5 out of 5 stars

Different and Funky!

I had been eyeing this watch for some time and my parents decided to buy it for my 60th birthday. It arrived very quickly and didn’t disappoint. It is difficult to buy online but was absolutely perfect when it arrived and lived up to expectations, I love it. The only problem now is there is another colour that I like so may have to treat myself!

12 February 2026
Rated 1 out of 5 stars

The product is beautiful but..

The product is beautiful but I am experiencing issues with the mechanism, and it's been only couple of weeks of using them, as the watch can just stop with no reason, or be behind the time constantly(((( I emailed the seller but got no response so far.
Updated March 17th.
Still no response and the watch stopped working.
I do not recommend this seller. I bought through Moonlight Workshop.
Zero customer support.

18 February 2026
Rileywatchco logo

Reply from Rileywatchco

Hey Alena,

Sorry you're having these issues, are you aware that the watch you purchased is an automatic watch? You will need to wind it periodically if you take it off, as there's no battery inside, it winds itself based on the movement of your wrist when you wear it.

I hope that makes sense!

As a side note, this is a watch from Moonlight Workshop, not Riley Watch Co, we're asociated with them in the sense that we produced a run of watches for them but we have nothing to do with their customer service or fulfillment.

Thanks!
Sam

Riley

Rated 5 out of 5 stars

Bought HH02 Blue Silver

Bought HH02 Blue Silver, absolutely beautiful looking watch. Was easy purchase process. Delivery was quick with tracking. I would buy again from Riley Watch Co.

10 February 2026
Rated 5 out of 5 stars

TIME IS RELATIVE!

First, I like independently owned micro brand watch companies. Secondly, I love timepieces and started my collection in 1987 purchasing a vintage Longines. The “Riley” is an excellent addition to my collection and adding to my UK group of Bremont, Marloe, Christopher Ward, Royal, Waltham, AV-8 and JW Benson which I purchased in London.

10 February 2026

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