Riley Home Reviews 56

The Four Layer Coverlet & Shams Set works well for layered bedding. It’s breathable and easy to adjust depending on the season. The fabric feels sturdy and well stitched. It’s been easy to care for so far.

This company is extremely shady. They’ve recently added a bunch of fake reviews to this page, not sure how trustpilot is allowing this. They don’t ship to outside of the US, so how are there reviews from GB? Their website reviews are even fake, very short sketchy reviews with no verification. This company used to be great and have great customer service but I suspect it has been sold overseas as the quality has sharply declined and you can’t find any information on anyone who works here. They quietly reversed their warranty from 5 years to 3 years and notice how on their website they have not had any new products or even new products photos for YEARS. They also constantly have sales now while increasing their prices a ridiculous amount over the past year, not a good sign of business. If you do a quick research, you’ll find nothing but negative reviews. All of their “press reviews” on their site are either very outdated or fake. Their social media has almost no interactions or real customer photos. Buyer beware

I wanted a wedding gift that felt refined yet useful, and the spa towel collection from Riley Home seemed like the perfect choice. Carla from customer service went above and beyond, answering my questions in detail and guiding me toward a coordinated set that looked sophisticated and timeless. The ordering process was smooth and transparent, which made me feel confident in my purchase. Shipping was fast, and everything arrived carefully packed without a single issue. My niece later shared how soft and luxurious the towels feel after each use. Riley Home has become my first choice whenever I need a high quality and reliable gift.

After seeing positive mentions of Riley Home towels, I decided to reorder one I had tried before. The fabric feels dense and luxurious, exactly what I expect from a high end bath towel. It absorbs moisture quickly and stays comfortable against the skin.

I ordered a luxury bath towel in a darker ocean-blue tone and didn’t expect to notice such a difference compared to my old ones. It’s thick, absorbs moisture fast, and doesn’t feel heavy or stiff after drying. Even after washing, it stayed plush and well-shaped.

Great customer service and the product is amazing I wish they more colors

I had a frustrating experience with customer support response time was slow and communication wasn’t very helpful. That part definitely needs improvement.
However, I did receive the Mosaic Cotton Quilt, and the product itself is absolutely perfect. The quality, fabric, and finish are exactly as expected soft comfortable and beautifully made.
So while customer service could be much better, the product quality really impressed me.

Do not do business with this company.

The product was a poor quality, so I returned two separate orders of towels.

Both orders were approved for return and mailed to Riley with the shipping labels provided.

After hearing nothing, I contacted Riley about my refund. They processed the refund on one of the orders.

But now over a month after their receipt of the return, they will not process the second refund. Their customer service has been absolutely useless, telling me the same nonsense every time, that they are working on it, ignoring the fact that I have already proven their receipt of the return.

They will not let you talk to anyone with actual authority to fix the problem.

Stay away! I’ve had to contact the BBB.

Total scam. They may have delivered items in the past. As of 12/5/25 there have been many reports of people not receiving their orders. Don’t waist time or money with these scam artists.

WORST experience ever. If I could give zero stars, I would. Terrible customer service. Don't waste your time or money. For the price you can get far better items elsewhere. Like others, I received no shipping details. After a few weeks I reached out to them and asked to change the delivery address since this was a Christmas gift and was clearly not going to arrive in time for me to wrap and travel with. I was told the address was updated (it was not). When I finally got the delivery, I realized an item was missing. No e-mail or communication that the item would not be in the package nor did the service agent mention this when we were chatting a week prior. When I reached out, they said the item was out of stock with no return date and therefore no date of when it would ship. I asked for a refund MULTIPLE times and they just asked if I wanted to replace with an in-stock item. I asked for a refund again with no response. I finally just decided to submit a complaint with BBB. I figure this might be the best way to get my money back. DO NOT purchase from Riley Home unless you want to deal with their incompetent service team and weeks to get your items (if you ever do).

love there products especialy the spa towel riley home has the best towels

My wife loves the spa towel and bedding collection highly recommended good quality

I would give a zero star if I could.

This is hands down one of the worst online shopping experiences I’ve ever had.

I placed an order on December 3, specifically as a Christmas gift, and weeks later I still have no product, no shipping update, and no meaningful communication. At this point, I don’t even know if the order actually exists beyond the charge on my card.

Customer service is practically nonexistent. There is no live person to speak with — the phone system only dumps you into voicemail. I left two voicemails that were completely ignored. I also sent three emails. I received one response after two days to the first email, and then… silence. No follow-up, no explanation, no resolution.

If you’re going to take customers’ money, the bare minimum is communication. This company fails at even that. Missing a holiday delivery is bad enough, but ghosting customers afterward is unacceptable.

Do yourself a favor and do not order from this company, especially if the item is time-sensitive or meant as a gift. I deeply regret trusting Riley Home and would never recommend them to anyone.

Haven't gotten my product yet but just beyond frustrated with the shipping. Ordered the down duvet insert on November 23rd as a Black Friday deal. It is not December 23rd and the item hasn't even shipped. Bought this expensive item as a christmas present and extremely disappointed. Again, can't speak to the quality of the product and everything I heard is that it's a great duvet, but if you're doing black friday shopping I recommend you think twice if it's a christmas present.

Hi I bought the four layer robe and got it 2 days later impressed with the quality and fast shipping definitely recommend

If I could give a zero, I would. Never shipped my product but yet took my money. Credit company now involved. This is your warning!

I ordered towels from Riley Home in early 2024. They arrived promptly; no problems. I placed at order again in November 2025. My credit card was charged immediately, but the order was not shipped. After a week I began emailing them, calling, trying to contact them via their customer form and social media to ask about the order status. No response.

Three weeks later I initiated a chargeback, and my bank credited me immediately. I suspect they are hearing from many Riley Home customers whose orders have vanished.

Update, February 2026. Riley Home is now trying to question, via Trustpilot, the validity of this review. I did eventually get the items I ordered, a month late. But that does not excuse their ghosting me during that time, or now pretending that they had no idea I was concerned despite my numerous efforts to contact them. They have lost all credibility and they have lost me as a repeat customer.

Extremely poor customer service. Do not buy sheets if there is a chance you may need to return them. The site says you can return them for any reason, but it is missing important information. Returning them is a nightmare and it cost me over $25.00 to do so. Really am disgusted with this company. You have been warned! Ugh.

I only ordered from this company becuase it was reviewed and recommended on Wirecutter. I should have checked Trust Pilot! It took 10 days to finally received our towel set. No communication on Riley's end about shipping during that time. Free tote bag was on the pack slip but not included. Not that big of a deal but still annoying. Opened the box carefully with a scissors and still cut into the plastic wrapping on the towel because it was not protected and was packed tightly so hard to avoid. I contacted the company immediately becuase I was concerned the towel was sliced into - with washing it could fray or open up more. Asked for a replacement towel and my free tote. Sent 4 emails over the past week, called twice and left voicemails. Only response was an automated email saying they are sorry they just missed me. This seems like a bogus company. I was going to return my entire order but after reading other reviews I am afraid I won't get my money back. This was a splurge for my parents. So so disappointed.

After I posted this review the company contacted me by email 2 days later saying they are looking into my concern and will get back to me in 2 business days after they review the situation. The next email said I could return the towel and when they received it they would send a replacement. I said that before I would do a return I wanted to know if there are any fees. In other reviews I read about that. I’m also concerned that the will have the towel and will not reimburse me or send the replacement.

Really impressed by the spa towel my wife loves it got it for a gift for her