RiiRoo Reviews 5,663

Amazing Customer Service from Ella.

Bought one of the Audi TT a while ago and it's been a great toy and great build.

Wanted to pass it on to my nephew, so contacted them for a new number plate and Ella sorted this out for me within 5 minues!

Cannot fault this service and it's so refreshing to chat with a real person!

Thanks Ella!

Really happy with my experience overall. There was a bit of squeaky bum time towards the end getting everything sorted, but the team handled it well and made sure it all came together in time.

A big thank you to Honey in particular, she was brilliant throughout and kept everything on track. Credit to the management as well for stepping in and getting it resolved properly.

Managed to get the tractor just in time for when I needed it, which made all the difference.

I’d definitely recommend paying extra to have it built for you. It saves time, avoids any hassle, and you know it’s done right.

Overall, great service and I’d happily recommend.

We bought our son a quad 110 One Quad for Xmas. He had an amazing time but due to a few issues we needed it fixed. Now you could argue this should be a 3 Star, but I know life is not without problems and how a business deals with them is the acid test. They have been frankly amazing and im looking forward to its return and my son to have more adventures. Thank Riiroo

Prompt delivery. Had an issue with the battery however a replacement was sent immediately free of charge. The customer service team were very helpful and efficient to respond

Brilliant, impressive service very friendly people would definitely use again

Great product and service

Very good very helpful

Our son has enjoyed his electric bike for over 2 years now, the customer service is brilliant and the price was so worth it!

Ordered car for my son, drove all the way from Peterborough, car been ready to collect in no time! Very good service! I fully recommend!

Review removed for no reason so resubmitting...

I wish I had read the negative reviews before I bought from RiiRoo. Its now clear that they are being covered up by the positive ones posted by customers who like myself, are being promised a free bluetooth MP3 player from RiiRoo if they post a review.

I bought a ride on tractor and trailer for my son for his birthday and I had trouble with it from the start. The motor burnt out after the first couple of hours use. Worried that it may have been caused by the ground being damp we stored the tractor and bought a replacement motor. A dry day came and so we fitted the new part and again within less than 30mins the motor burnt out. I contacted the company and explained the issue, I was asked lots of questions, told that it wasn't the damp and was asked to supply photos of the faulty parts. After lot of back and forth they agreed that there was a fault and they would supply new parts, confirming that they have been sent by DPD that day. I then get a follow up email stating they didn't actually sent the parts and that they now want the original parts back so they can repair them, so I pack the two offending motors and the otherwise working one off the other side just incase this was contributing to the problem. After chasing them, the parts were returned after A MONTH of waiting, but missing one motor. I ignored the missing motor, my priority is to get the damn tractor to work for my very patient 4 year old, so I refitted the motors, only to find that this time are rotating in opposite directions! I contact RiiRoo again and I am told that they are sorry for their mistake and I need to change the wiring around in a plug in the body of the tractor to get it to work. By this time I have had enough, so I asked for money back and contact with a manager or the complaints procedure, my request was ignored, I asked again and it was ignored, I asked the third time and again was ignored, I was just told that they have spoken to the management team, I am a month outside the warranty period as so I am not due a refund despite the fact the tractor has NEVER worked for more than a couple of hours.
In conclusion, do not buy from this company, there are plenty of others out there, where you wont have to go through the pain of witnessing your child's disappointment every time they cant use their present.

Now I have to put even more time in to recover my money via legal proceedings. I will keep this review updated.

Update after response to this review:

I had provided RiiRoo with ample opportunity to resolve the complaint but was met with a 'you're outside of warranty so there's nothing we can do' - this despite the fact the tractor has never worked properly.

To clarify the process of a review being removed - RiiRoo can request for it to be removed by Trustpilot by claiming that they don't know who the customer is; which they did. Trustpilot will then contact the reviewer and ask for proof; which I provided, however the review was never reposted.

Update: CAB contacted; for anyone else going through the same issues with RiiRoo, I will post CAB's advice on here shortly on how to proceed with getting your money back.

I have already reviewed this shocking company but it seems my review has disappeared. Potentially as this mentioned me now having to escalate this issue to TRADING STANDARDS and it’s looking likely we will end up in a SMALL CLAIMS COURT (interesting to read others have ended up in this position). If you don’t fancy waiting 3 months of your life trying to negotiate with this company and end up having to fight for your hard earned money back I would AVOID like the plaque!

This company currently have £400 of my hard earned money, and the tractor!! I returned the tractor on the basis of me getting a refund due to an electrical fault with the tractor from the first day of us! They have now gone back on their word and are refusing to refund me for stating it’s water damaged!! I have 3 videos of the tractor not working all within one month of receiving the item. The first video is of the first day the tractor was used. Yet I am being told I can’t have my money back as the issue has been caused by myself for leaving a tractor out in the rain. THE TRACTOR DIDN’T TURN ON.. not sure how they expected me to move it, a very heavy item I may add!

Anyway shame my other reviews have been deleted but says everything about this company. Please guys just AVOID, I won’t stop until this company is no longer running

Purchased my son a max drift go kart after 3/4 times being used the batteries stopped charging , we followed all guidelines, looked after very well and charged correctly
To be informed the batteries are not under warranty even though they are clearly faulty !! To spend so much money on something to have this happen and the company not helping to put right is disgusting and after reading other reviews that have had the same problem im seeing a pattern ,I believe they are aware the batteries aren't great /cheap that's why they are not covered to get more money out of you , stay clear and spend your money else where

The showroom is very helpful when picking a product and the customer services employees were brilliant this is our second product from RiiRoo.

Amazing service! Super kind and so professional and knowledgeable. We bought in less than 30mins

We bought a Mercedes G63 24v car for our grandchildren, aged 5, 4 and 2, and they absolutely love it. The engine sound when turning on, the lights and radio have really enhanced their experience. They have already had hours of fun in it.
The team at RiiRoo were extremely helpful in ensuring we selected the right car to run on grass and gravel areas, very responsive to any questions raised and delivery was made within days.
So, all in all, we would highly recommend the car and the team at RiiRoo to anyone considering purchasing an electric car for their child.

Bought a 24v ride on tractor, came with a dead battery. Informed them after 1st use, they advised a recharge and try it again. Second time using it only lasted 3-5 minutes informed them again and told there is no warranty on batteries. Terrible service when we let you know as soon as we knew there were an issue. Would not recommend.

Come to corby riiroo amazing show room for kids cars was pleasure to meet sam & Ashley brought ford super duty everything I asked was answered straight away purchased went through smoothly definitely recommend going down or speak to team before u buy

I would not recommend ordering from this website.

I purchased a **Replacement Front Wheel for the MaxDrift Go Kart Kids Electric Ride On (104-950)**.

Initial price:

* Product subtotal: **€23.95**
* Shipping: **€34.95**

At checkout there was **no clear warning that the product ships from the United Kingdom**, which means EU customers may face import charges.

When the package arrived in Italy, I had to pay additional customs fees:

* **Import VAT:** €12.93
* **Administration fee:** €20.40

Total customs charges: **€33.33**

Final cost for **one single replacement wheel**:

€23.95 + €34.95 + €33.33 = **€92.23**

Paying **over €92 for one replacement wheel** is completely unreasonable.

EU customers should be aware that ordering from this site can lead to **very high unexpected import and handling fees**.

And please do not say that this is outside of your control, because you could simply include the taxes in the final price based on the destination country, so customers are not hit with surprise charges or unnecessary customs clearance administration fees just to calculate those taxes.

Because of this experience, I will never order from this website again.

We bought the Maverick for our 4 year old for Christmas and he has been absolutely loving it so far. We had a couple of minor issues with a faulty accelerator pedal and the charger stopped working, however, on both occasions I emailed the customer service team and they were more than happy to help. They were kind, and understanding and resolved both issues really quickly,

I have always been dubious about buying online, particularly with a bigger purchase, as I like to know I can walk into a store for customer support if something goes wrong, but I absolutely cannot fault the online customer service team within Riiroo. I will definitely be a repeat customer.