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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Many customers are delighted with their purchases, often finding the products to be of higher quality than anticipated and matching the website's descriptions. People frequently praise the affordability of the dresses and the attention to detail in their designs, with many appreciating the unique and classic styles offered. Reviewers also highlight the ease of ordering and the efficiency of the delivery process, often noting that items arrive sooner than expected. However, some customers also noted inconsistencies with product quality, describing certain materials as thin, cheap, or plastic-like, and occasionally finding issues with stitching or sizing accuracy. A few other people also felt that the delivery process could be problematic, with some experiencing lost orders, delayed arrivals, or receiving multiple packages for a single order.

What people talk about most

Product

Users describe ambiguous interactions with product. Many reviewers praise the beautiful designs, good fit,... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the good material, craftsmanship, and... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers praise fast delivery,... See more

Order

Reviewers mention ambiguous feedback about order. Many customers express satisfaction, praising quick... See more

Price

Customers had ambiguous experiences with price. Many reviewers found the prices to be fair, affordable, and a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was very interested to see the products RIHOAS sold, but my expectation on the quality of the pieces was, lets say low. When I received my dress I was so impressed and delighted! It was perfect an... See more

Rated 4 out of 5 stars

Delivery was faster than i expected. Clothes are really cute and They actually match the product shown on the website I'm taking one star off for the quality of the material, it's very thin.


Company details

  1. Women's Clothing Store

About RIHOAS

Written by the company

Shop women's clothing at RIHOAS. The boutique dresses, tops, skirts, pants, sweater, blouse & accessories. Free standard shipping on orders over $69.

Contact info

3.9

Great

TrustScore 4 out of 5

5K reviews

5-star
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1-star

Replied to 99% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wonderful service!

First, I would love to mention that the price is quite reasonable for the length and style of the dress. Typically I cannot find anything like it for under 120 usd!!!
Second, the actual purchase process and website was quite smooth. I have yet to try the app.
Third, I hadn't received my package but the tracking updates are quite nice and speedy.

24 April 2026
Unprompted review
Rated 3 out of 5 stars

Clothes are lovely and process of…

Clothes are lovely and process of ordering is efficient. But be aware that sizing is a bit problematic. A medium size is a size 6/8 and a large ia a 10. Also, frustratingly, delivery is very long. I ordered on 17 April and apparently my order is still somewhere in Hong Kong - a shame because I am really excited to receive it.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Really nice

I’d had my eye on this brand for quite some time and I finally ordered a dress.
It’s absolutely beautiful and looks exactly like the photos. I was worried the finishing might be poor, but not at all. I was pleasantly surprised to see how well-made everything is. The fabric is lovely and soft, and it’s even lined!
The dress fits perfectly according to their size chart.
I'm really happy with my purchase!

23 April 2026
Unprompted review
Rated 1 out of 5 stars

Extremely poor experience

Extremely poor experience. I strongly advise others to think twice before purchasing.

The items received did not match expectations in terms of fit and quality. However, the worst part is the return and refund process. Customers are expected to pay expensive international shipping just to return unsuitable items, which is completely unreasonable.

The so-called “best offer” refund of USD 31.62 is unacceptable and feels like an attempt to minimize their responsibility. There is clearly no intention to provide a fair resolution to customers.

This company’s policies are not customer-friendly and create unnecessary hassle. It feels like once you’ve paid, you are left to deal with the consequences on your own.

Very disappointed with the entire experience. I will not be purchasing from this website again and would not recommend it to others.

9 April 2026
Unprompted review
RIHOAS logo

Reply from RIHOAS

Dear valued customer,

Thank you for your comments, we will pay attention to these problems in the future and work harder to provide better services.

Your concern about the absence of a provided return label and the resulting high return shipping cost is duly noted. We are actively reviewing our return policies and procedures to ensure they align with the expectations of our valued customers. Additionally, we are exploring options to simplify the return process and minimize associated costs.

We appreciate your candid feedback, and it will be shared with our team to drive improvements in our product quality and return processes. Our customer service team has reached you to help further.

Thank you for bringing this matter to our attention. We appreciate your understanding and look forward to the opportunity to regain your trust.

Sincerely,
RIHOAS Customer Support Team

Rated 4 out of 5 stars

Would buy from here again

I ordered several things from here for the first time. Although the shipping was just a mess and they kept having to resend my package and stuff, but overall I'm really happy with what I got! One shirt is a little wonky and just fits odd so I'm going to return it but other than that I got two dresses and two other shirts that are so cute and I love them! The quality is perhaps not the best ever but for the price it's very worth it. Some items I got were supposed to be cotton but are not but it's not that big of a deal. Overall recommend this place and would order again!

7 April 2026
Unprompted review
Rated 4 out of 5 stars

Nice dresses but fabric not great for all

It was easy to purchase through the website. The items I ordered arrived quickly and were packaged well. I bought three dresses and they all looked as the pictures and fit well. However, the fabric is not the best quality. It's a bit light and see-through. Two of the dresses are still nice and I'm keeping them but the third one the fabric is just too synthetic and doesn't feel nice so I'm returning. Riohas is giving me many options to return the item and get reimbursed.

18 April 2026
Unprompted review
Rated 5 out of 5 stars

I love everything

I love everything. The only issue is that upon arriving, I must hem the waist part of the dresses because of my body shape. Other than that, I love this company, the affordability of the dresses, and attention to architectural detail of the dresses. Please keep it up as well as creating more unique dresses. I really like the creativity of the cape dress and the ribbon on the shoulders. The only reason why I did not get the cape dress is because the dress is short and I usually like to get midi dresses due to my strong soccer leg appearance (lol!). In addition, maybe you can make more dresses with long sleeves. Nevertheless, amazing!

19 April 2026
Unprompted review

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