Rigu Reviews 

264
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company, praising the seamless ordering process and extremely high standards. Customers frequently mention that the camera accessories and straps are exceptionally well-made, highly functional, and offer great overall value. Many people appreciate discovering unique items and finding a much wider selection than what is typically available in mainstream stores. Additionally, consumers consistently highlight the prompt delivery service, noting that parcels always arrive safely, beautifully packed, and extremely fast. Reviewers often share how happy they are with the helpful personal touch, neat packaging, and direct communication regarding their purchases.

What people talk about most

Product

Users describe positive interactions with product, finding them to be a stroke of genius, well made and... See more

Delivery service

Consumers find delivery service to be efficient and seamless, highlighting that items arrive very quickly and... See more

Quality

Reviewers mention positive feedback about quality, expressing strong satisfaction with well-made and superb... See more

Service

Reviewers highlight positive aspects of service and express great satisfaction with their overall experience.... See more

Order

Customers consistently note positive experiences with order, highlighting seamless processes and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a pleasure to work with, the whole process from order to delivery has been seamless. I fully support using small businesses whenever possible and Rigu have been excellent. The products themse... See more

Company replied

Rated 5 out of 5 stars

Every now and then you come across a business which is out of the ordinary. Rigu is exactly this, with both a wide range of stock (from the simple and everyday to the totally exotic) and unmatched cus... See more

Company replied

Rated 5 out of 5 stars

Excellent product, ordered magnetic filter adapter. Have been a photographer for over 40 years so have many good filters which I did not want to duplicate with new magnetic versions. These adapters so... See more

Company replied

Rated 5 out of 5 stars

I found Rigu when searching for a new camera strap and have been so impressed that it's not another faceless store but instead a really great personal site where the owner emails you directly to keep... See more

Company replied


Company details

  1. Camera Store

Written by the company

Rigu is a camera straps & accessories company founded in 2011. Offering high quality camera straps, bags, and accessories along with industry-leading customer service for hobbyist and professional photographers.


Contact info

5.0

Excellent

TrustScore 5 out of 5

264 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(264)

36 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class service, highly recommended

Wow, fantastic service at a competitive price, thank you so much Andrew. I’ve been looking at buying some photography light-painting equipment for a while, the main dealer being in the US, but having found Rigu I thought I’d give them a try, as they are UK based and the prices including delivery worked out a bit cheaper too. I placed my order shortly before 5pm on Thursday, selected the free delivery option and was really surprised to have the items delivered by Royal Mail just before 10am Saturday. All along Andrew had been in touch via email. I really couldn’t ask for better service and would definitely recommend Rigu to anyone. Support your local small businesses as they won’t let you down.

30 July 2022
Unprompted review
Rated 5 out of 5 stars

Incredible service, great products

I cannot recommend this business enough!!! I ordered some Hold Fast harnesses from Rigu and they were delivered very quickly, even over a bank holiday and the communication was fantastic. The harnesses are perfect and I would happily give my review 10 stars and would recommend to anyone in the market for camera harnesses to only shop here.

18 July 2022
Unprompted review
Rated 5 out of 5 stars

Holdfast MoneyMaker

Not only did I buy the best camera strap I have ever owned - The Holdfast MoneyMaker - I received excellent service from Andy at Rigu, who upgraded my delivery from second to first class for free, as I ordered the strap during a bank holiday weekend. Andy's customer service is first class and the product was perfect. Thank you!

20 June 2022
Unprompted review
Rigu logo

Reply from Rigu

That's very kind of you to say, thank you Neil!

Rated 5 out of 5 stars

Great service

Great quality creative lens filters and fast shipping. Would definitely buy from Rigu again!

13 June 2022
Unprompted review
Rigu logo

Reply from Rigu

Thanks so much for the review Paris, I really appreciate it!

Rated 5 out of 5 stars

Brilliant business

Brilliant business - thanks so much for turning everything around so quickly. Will definitely be back!

11 June 2022
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much Mike!

Rated 5 out of 5 stars

All round fantastic service - 400% recommend

Easy to navigate and order on the web site, checkout easy, amazing product, arrived quickly and without delay with fantastic communication along the way - This is the first time i have used Rigu and will have no hesitation in using again and recommending - Thank You , TIM @ Behind The Lens Media

31 May 2022
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much Tim, I think this is the first time I've received a 400% recommendation, you've set a new high bar!

Rated 5 out of 5 stars

Excellent!

Terrific! Excellent service, lovely product and great attention to detail - thank you!

29 May 2022
Unprompted review
Rigu logo

Reply from Rigu

Thanks for the review Sean, I really appreciate it!

Rated 5 out of 5 stars

Excellent Service

My order I thought had a problem when I didn't think a payment had gone through. Rigu contacted me directly over a bank holiday weekend, and sorted out the issue. All was well, and the product was dispatched to me in a timely fashion. Thanks to them for going over and beyond during a holiday weekend. It's easy to complain, it should be just as easy for people to say thank you.

22 May 2022
Unprompted review
Rated 5 out of 5 stars

Super helpful

Andy was so helpful when I rang with a query about the Holdfast MoneyMaker camera strap...with his advice the choice was definitely the right one. Really pleased to be able to find a product made with vegan materials and I am loving using it. Fast delivery too!

10 May 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful leather camera strap

Just received a wonderful black leather with red stitching camera neck strap to go with my Nikon Zfc camera.
It looks wonderful and perfect for the camera.
Communication excellent and it arrived after a couple of days well packaged in its own box and delightful small bag.
Will certainly purchase again from Rigu

19 March 2022
Unprompted review
Rated 5 out of 5 stars

Excellent product, great service

I bought a Holdfast camera strap, an excellent quality product and hard to find over here in the UK, price was good and service was excellent with very quick and secure delivery. Highly recommended.

8 March 2022
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for the review!

Rated 5 out of 5 stars

Excellent service

Excellent service, great product, prompt delivery, good price. Will use again.

25 February 2022
Unprompted review
Rigu logo

Reply from Rigu

Many thanks for the review Chris, I'm glad you like the strap.

Rated 5 out of 5 stars

Excellent!

Fantastic service and incredibly fast delivery, thank you!

21 February 2022
Unprompted review
Rigu logo

Reply from Rigu

Thank you very much for the review, Victoria.

Rated 5 out of 5 stars

Norfolk photography book

Ordered a photography book on Norfolk. Got it in 2 days & free delivery. Very pleased with the service & highly recommend.

17 February 2022
Unprompted review
Rigu logo

Reply from Rigu

Thanks, Sue!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look