Their response was quite quick
Their response was quite quick. It was helpful and reliable for me. Thanks .
18 December 2025
Unprompted review
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3.5
Average
5 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Better alternatives for better price
The Omnia itself is okay. Could be designed better but it does the job. The weight distribution isn't the greatest even with a V-Mount attached, depending on the lens you use.
Cables are trash. Poor design. Cable usb-c input came loose within a couple uses. Flimsy and wouldn't recommend.
Overall, there are way better alternatives for better prices.
25 September 2025
Unprompted review
Reply from Rigid PRO
It's a shame you broke the cable, and even after our immediate offer to replace it, did not follow up with us to recieve that.
Rigid Pro’s support is super efficient
Rigid Pro’s support is super efficient. If there’s a problem with product tracking, they reply and find solutions. They answer very quickly. Their products are great. I highly recommend them.
8 December 2025
Unprompted review
Reply from Rigid PRO
Thanks for your feedback. We have always strived to offer exceptional customer service whether it's a $40 cable, or a $400 camera rig. We appreciate your business!
Awful customer service
Awful customer service, very rude. Haven’t received the product yet but if it’s anywhere near as bad as their attitude it’ll be going straight in the bin.
16 September 2024
Unprompted review
Reply from Rigid PRO
Customer ordered, paid, and all was well. The order was despatched with DHL Express the following morning (we promise 2-5 day delivery worldwide to most countries). The customer then contacted us wanting to cancel and refund their order after being notified by their country's customs that there would be import fees due and payable (something that is pointed out right next to the price on the product page, and explained in further detail on our FAQ page). The order was already transiting for export through the airport by this point. We simply cannot stop the consignment at that stage. This was explained to the customer, but at best they gave us one word responses to our emails trying to explain the situation. We referred them to our Returns policy - which concluded that they could simply reject the shipment, but it would be subject to our A$100 restocking fee for Rejected Deliveries or Change of Mind, which is a term and condition that is also agreed to when customers check out. They agreed to reject the order (Return to Sender). Unfortunately, we couldn't help this customer in this case, and it was obvious there was little we could do or say that would have pleased them. Unfortunately Trust Pilot is where these type of people turn to to try and inflict damage on small businesses, and can post their version of the narrative without any fact checking done by the platform. We have only two reviews here, both negative. Yet we have over 500 5-Star, and 3 4-Star reviews via Judge.me. Go figure.
Very rude and dismissive.
Very rude and dismissive.
I bought a camera rig item from this company. When I received it, I had to pay a large import tax to receive it in the UK, something that was mentioned on the site but not clearly.
When I tried to use the rig with my Sony camera, it didn't align correctly, so I reached out to them to explain. They cut the 'customer support' chat short - telling me to email them instead, which I did. They then replied with a short, dismissive and rude response without assisting me further.
To whoever comes here to check before buying anything from them, I strongly advise that you don't. You'd be much better off paying the premium and getting the better product and customer support from DSLR Video Shooter. I wish that I had.
UPDATE:
I stand by my experience with this company and their rude and unhelpful customer service.
While I cannot speak for anyone else, I know how poorly I was treated by the company owners throughout the entire experience. Their dismissive attitude towards my concerns, disinclination to take responsibility for their lack of clarity, and unwillingness to acknowledge a customer's experience are unacceptable. I did not feel valued as a customer.
Their poor attitude is clear in the tone of their response. It is disappointing to see a company that claims to prioritize customer satisfaction behave in such a way, and I hope they take steps to improve their approach in the future.
Again, for anyone wishing to buy from them I advise them not to. Instead, consider buying Caleb's superior design which this item was copied from. It costs more but the product and customer service is worth the extra investment.
UPDATE:
I'm sorry to say that I disagree once again. Despite attempting to engage and ask for help, I was met with the same dismissive and condescending attitude.
It's clear from their responses that they have no regard for my experience as a customer who has paid for their product and received poor treatment, as I have described. They seem to have put more effort into their replies here than they did in actually helping me with the issues caused by their practices.
So, if you value good customer service and getting your money's worth, I recommend considering my experience and purchasing from a company that cares about its customers rather than just taking their money and ignoring their legitimate complaints.
23 March 2024
Unprompted review
Reply from Rigid PRO
What a shame you resorted to this rather than discussing your incorrectly ordered product. Unfortunately, you overlooked that customers are responsible for any import fees into their country, which is outlined on our website.
It's also unfortunate that you also purchased the wrong product for the camera cage you already own. Our product description very clearly states which cage is compatible, and we even link to the right product so that there is no confusion.
We asked to move to email due to Shopify's inability to handle photos on chat, so that we could better understand your problem.
We explained that you missed crucial information in the product description, and we've never heard from you again.
Had you responded, we would have offered you an alternative cinema rig base, or helped you purchase the right cage for the product you purchased.
Our website and social media shows the many (no less than) 5-star reviews we have already received in our short time. But "very rude and dismissive" is absolutely not something we've been called before and that does not align with the many hundreds of happy customers we now have.
The only real issue here is that the customer did not read the description of what they were buying, will not accept any responsiblity for that, but worse, won't engage with us to help them solve it. Instead they have chosen to attempt to simpy discredit us.
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