Rightway Parking Reviews 13,129

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 4,409 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of the booking process and the user-friendly website, highlighting how simple it is to find information and make reservations. Many people appreciate the excellent service, noting the convenience, efficiency, and the helpfulness of the staff and shuttle drivers. The overall user experience is frequently described as top-notch and worry-free. However, some customers experienced issues with location availability, with a few mentioning that their reserved spot was not available upon arrival or that shuttle services were not as advertised. A small number of people also reported dissatisfaction with the service, citing long wait times for pickups or concerns about the condition of their vehicle upon return.

What people talk about most

User experience

People report positive experiences with user experience, consistently finding it easy to use and navigate.... See more

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers describe it as... See more

Service

Consumers find service to be positive. Many reviewers consistently praise the excellent and top-notch... See more

Website

Reviewers mention positive feedback about the website. Customers consistently praise its ease of navigation,... See more

Location

Clients share ambiguous opinions on location. Many customers appreciate the convenience and proximity of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was a simple reservation setup no hassle. It immediately sent my confirmation and instructions. I love that it offers a place to relax while waiting with access to a restroom. This is my first time... See more

Rated 5 out of 5 stars

The first time I used this experience was top notch and it was just getting started over a year ago. I am hoping the same and I'm sure it's going to be even greater since this has been steady for a ye... See more

Rated 5 out of 5 stars

The website was easy to manuever and quick to place my reservation. Read reviews before I booked and found that others were pleased with the service they provided. The location from Rightway is close... See more

Company replied

Rated 5 out of 5 stars

I tried to use another source for parking and not only did it never process but I couldn't communicate with any customer service leaving me in limbo. RIGHTWAY PARKING is true to it's name. It is THE R... See more

Company replied


Company details

  1. Parking Garage
  2. Airport Shuttle Service
  3. Cruise Travel Agency
  4. Parking Lot
  5. Travel Aggregator
  6. Valet Parking Service

Written by the company

Rightway Parking helps travelers find affordable, secure, and convenient airport and cruise parking across the United States. We partner with trusted off-site parking providers near major airports and cruise ports, allowing customers to compare options, reserve online, and access convenient shuttle service. We’ve helped millions of travelers book reliable airport and cruise parking, including long-term and short-term options. Customer feedback plays an important role in how we evaluate partners and improve the experience we offer.

Written by the company

Get 5% off your first parking reservation by texting SUBSCRIBE to 38419 Maximum of 2 promo texts per month. You may opt out at any time by texting STOP. Text HELP for help. Please see terms of service and privacy below.

Discount Airport, Cruise and Event Parking

Save Money and Time on Parking

Save Money and Time on Parking
Clear pricing, vetted partners, and customer-focused support

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

13K reviews

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Rated 5 out of 5 stars

Extraordinary services

Extraordinary services, we usually use this company and their staff is excellent. Thank you and we're back.

6 May 2026
Rightway Parking logo

Reply from Rightway Parking

We appreciate your continued trust in our services and are so glad to hear that you've consistently had excellent experiences with our team. Thank you for your positive feedback; we look forward to welcoming you back!

Rated 5 out of 5 stars

Was easy to use.

Was easy to use.

6 May 2026
Rightway Parking logo

Reply from Rightway Parking

We're glad you found it easy to use. Thank you for your positive feedback; we appreciate it.

Rated 1 out of 5 stars

Damaged car

Waited so long that I ended up leaving the key on the wheel for them to collect. Although I gave plenty of notice.

Someone gave a review (probably a fake review) that they cleaned the cars. Mine was absolutely filthy when I got it back.

When I got the car back they had messed up my seat belt holder. 0 respect for someone elses property. The main issue was the rear camera got damaged while in their custody. When I brought this to their attention this was the reply from Jonathan:

"We are sorry to hear about the concern you have raised regarding your vehicle and understand how frustrating this situation must be.
We would like to respectfully inform you that, as outlined in our terms and conditions, we do not accept liability for mechanical or electrical components of the vehicle, which includes items such as reversing cameras.
Thank you for your understanding. Should you have any further questions, please do not hesitate to contact us."

Absolute scumbags. DONT USE THIS COMPANY!

6 May 2026
Unprompted review
Rightway Parking logo

Reply from Rightway Parking

We’re very sorry to hear about your experience and understand how frustrating this must have been. This is certainly not the level of service we expect from our parking partners.

Wait times, vehicle condition, and overall handling should always meet a higher standard, and we sincerely apologize that this was not your experience. We will be addressing these concerns directly with the location to ensure proper procedures are being followed.

Regarding damage claims, as noted in the terms and conditions, facilities do not accept liability for mechanical or electrical components. However, we understand your concerns and encourage you to continue working directly with the location so they can review the matter further.

We appreciate your feedback and take it seriously as we work to improve both communication and service quality moving forward.

Rated 5 out of 5 stars

Great pricing

Website was very easy to navigate. Information is all there at the tip of your fingers. No hidden charges, the breakdown of cost and total very prominently displayed

5 May 2026
Rightway Parking logo

Reply from Rightway Parking

We're happy to hear that our website was easy to use and that you found our pricing clear and upfront. Thank you for your positive feedback; we appreciate it!

Rated 1 out of 5 stars

Read that there was shuttle service and…

Read that there was shuttle service and after booking my reservation came up that my location did not have a shuttle.

6 May 2026
Rightway Parking logo

Reply from Rightway Parking

We regret that the shuttle service was unavailable at your location after you booked. We appreciate you bringing this to our attention, and we'll review how this information is presented.

Rated 4 out of 5 stars

The site was easy to use

The site was user friendly and price was the most reasonable!

5 May 2026
Rightway Parking logo

Reply from Rightway Parking

We're happy to hear that you found our site user-friendly and appreciated our reasonable pricing. Thank you for sharing your positive experience with us!

Rated 5 out of 5 stars

IT'S ALWAY A PLEASURE DOING BUSINESS…

IT'S ALWAY A PLEASURE DOING BUSINESS WITH RIGHTWAY PARKING!

18 April 2026
Rightway Parking logo

Reply from Rightway Parking

Thank you so much for your kind words! We truly appreciate your continued support and are always happy to assist. It’s a pleasure doing business with you as well, and we look forward to helping you again soon!

Rated 5 out of 5 stars

The website is very easy to navigate…

The website is very easy to navigate and the checkout is very smooth. The prices are great. I have used you my parking needs for years and it has always been a great, worry free experience!!!

5 May 2026
Rightway Parking logo

Reply from Rightway Parking

We're happy to hear that you find our website easy to use and our prices great. We appreciate your long-term patronage and are glad our service provides you with a worry-free experience for your parking needs.

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