Rightdose Pharmacy Reviews 

682
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

This is a wonderful pharmacy with a fine range of items that are of excellent quality and at competitive prices. In most cases my orders have received the following day. I would have no hesitation in... See more

Rated 5 out of 5 stars

Just wanted to highly commend Peter and his colleague. They were out of stock of cream I'd run out of but I was already en route to the chemist. Despite it being a busy early-closing Saturday, Peter's... See more

Company replied

Rated 5 out of 5 stars

I found that you are a quick, efficient and helpful pharmacy service. I appreciated the updates by email on the progress of my orders. I've recommended Rightdose to friends and colleagues who use simi... See more

Company replied

Rated 2 out of 5 stars

UPDATE ……Now been notified they are no longer doing the punching service for England, no notice, just informed any further scripts will be returned …who else in England has had this happen ? Repeat... See more

Company replied

Company details

  1. Online Pharmacy
  2. Pharmacy

Written by the company

We are a registered online UK pharmacy, with a physical store in Mount Florida, Glasgow, Scotland. Our expert in-house team of pharmacists are on hand at our pharmacy to help you choose the right medications, or you can visit our stores. We're registered with the MRHA and GPhC (9011378), so you can be sure you're getting a safe service from experienced, registered pharmacists. Rightdose. Your personalised pharmacy, delivered.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

682 reviews

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Replied to 100% of negative reviews

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4.5

All reviews

(682)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Faulty good waitting for reply

Got my reply and everything resolve quickly thank you

1 September 2023
Rightdose Pharmacy logo

Reply from Rightdose Pharmacy

Hi, please accept our apology for your product arriving faulty. Please be assured your feedback has been passed to our quality manager. Kind regards, RD

Rated 1 out of 5 stars

Poor Deliveries, Literally

I’ve been consistently disappointed with the delivery service from Right Dose Pharmacy. My medication always arrives late, leaving me without a supply for circa half a day.

An example of this would be today. My previous cycle finished on 7th September. I have medications that I take in the morning (7:30am), noon & evening. They sent my box out too late meaning I wasn’t able to take my morning medication until 2pm today.

It’s crucial to receive medication on time, especially when it’s supposed to arrive at least 5 days before the current cycle ends. I will be reaching out to customer services to voice my concerns and raise a formal complaint.

Right Dose Pharmacy needs to improve its delivery times to ensure patients/customers like me never face a medication shortage.

Why do you not send out a patient’s prescription to them early?!

7 September 2023
Unprompted review
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Reply from Rightdose Pharmacy

Hi Dean, thanks for your feedback and for taking my call last week. I hope this went some way to providing some reassurance that we are listening and making changes that shall consistently deliver the level of service you can rightfully expect. As you know we have gone through significant change in the last couple of months which we are confident shall help us achieve those service levels. Thanks again, The Rightdose Team

Rated 1 out of 5 stars

Totally appalled!!!

I have been with Rightdose for about 6 months. I get my medication delivered in pouches. I have been chasing my medication because it was not delivered last week when I was expecting it. On the phone today it was confirmed they no longer do NHS prescriptions. I have been left with no meds and no communication for a week. This is absolutely appalling. I am totally disgusted with Rightdose and would have given no stars at all if the option was there!

8 September 2023
Unprompted review
Rated 5 out of 5 stars

I found that you are a quick

I found that you are a quick, efficient and helpful pharmacy service. I appreciated the updates by email on the progress of my orders. I've recommended Rightdose to friends and colleagues who use similar, or the same, medications when doing shift work or who have hayfever like myself. I know that two friends have also used your service. I hope to order again soon. Thank you....

16 August 2023
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Reply from Rightdose Pharmacy

Thanks Allie!

Rated 5 out of 5 stars

Fast delivery

I found the service to be fast and efficient. Easy website to navigate. Would use it again.

26 August 2023
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Reply from Rightdose Pharmacy

Thanks for the review!

Rated 5 out of 5 stars

Great service

Great service. Very speedy! Thank you.

24 August 2023
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Reply from Rightdose Pharmacy

Thanks for the review!

Rated 1 out of 5 stars

Steer well clear. Zero stars from me.

Zero stars from me. Utte Rubbish aka $h1e Missing meds, delays and total confusion. Steer well clear.

30 August 2023
Unprompted review
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Reply from Rightdose Pharmacy

Thanks for your review and honest feedback Martin. Please accept our apologies for any inconvenience we have caused.

Rated 1 out of 5 stars

AVOID - Absolute Joke of a Pharmacy.

AVOID - Absolute Joke of a Pharmacy.
Signed up in April. Took till July to be onboarded. (Messy process and unclear to the consumer!) Order next months medication which was due 18th August. Late. App told me to call the pharmacy directly. No immediate response, will call back. Called back and told that I missed the deadline for this months run!?!? (I ordered at the earliest point I possibly could!) and my prescription has been sent back to the NHS spine. Also, told they are now not providing for NHS England from 3rd Sept.... Avoid unless you want stress. I don't think they understand how vitally important medication is for people...

25 August 2023
Unprompted review
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Reply from Rightdose Pharmacy

Hi Andrew, thanks for your review and honest feedback. We are very sorry that you feel this way and apologise for any upset. The pouch service relied on medication being ordered every four weeks (or as agreed) to ensure we could schedule production of the pouches. This is clear in all of our new patient communication. If for any reason this drops out of sync (e.g. late ordering) then the patient would experience the type of frustration you have. You are correct in saying that we are closing our NHS England operation from 3rd Sep, this is simply due to ever increasing costs.

Rated 3 out of 5 stars

Delivery was prompt but didn’t get…

Delivery was prompt but didn’t get exactly what I asked for and when I asked for to be informed of the item I was looking for I got no reply. Also I had to keep sending emails regarding something I had never ordered and was told it was an email error and something to do with a template.

8 August 2023
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Reply from Rightdose Pharmacy

Thanks for the review Yolande. We have passed your feedback to the relevant team. Kind regards, The Rightdose Team

Rated 1 out of 5 stars

Bad news .I have today been informed the they…

I have today been informed the they will no longer be trading using the pouch service from 3rd September. I only found this out by calling they to check they had my prescription, which they did not have. They wont be able to fulfill the order. Not a happy customer, back to queuing at a pharmacy.

Why are you still telling people they can order pouches ????

23 August 2023
Unprompted review
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Reply from Rightdose Pharmacy

Hi Jay, I have reported this message as it may cause unnecessary anxiety for a number of patients. For clarity, we shall no longer be providing the pouch service for patients across NHS England after 3rd Sep and everyone has been contacted across various platforms. Any owed items (e.g. out of stock at the time of dispensing) shall follow once received from the wholesaler. No one is being asked to order medication if we know we cannot service them. However, for patients in NHS Scotland your service shall continue as normal.

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