I will happily be leaving a 5-star review for MAK @ RIFT REFUNDS and will always recommend him and Rift Refund to anyone looking for a reliable and professional tax refund service. Thank you on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team members of RIFT were so helpful throughout the process and have been so polite and lovely to speak to. The members who I remember speaking to I think were Summer and Becky. They are an absolu... See more
Company replied
Rift provide great customer service and clear instruction to help achieve refunds. The staff are professional yet friendly and warm, I've used them year after year and have never had any issues at all... See more
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Big thanks to the team for the friendly and quick service, special thanks to mak who gave was genuine and straight the whole way through. Will be recommending to others and looking forward to the next... See more
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Company details
Written by the company
- We're experts
- At RIFT Refunds we’ve been claiming money back from the taxman and helping people with their tax returns since 1999, making us the UK's leading tax experts. We specialise in claiming tax refunds for travel and other work related expenses for those travelling to temporary workplaces. But there's so much more to us than that!
- We're committed to our customers
- We love our customers and we're dedicated to making things easy for them. We're the only tax specialists to have achieved the Institute of Customer Service "ServiceMark" for exceptional levels of customer service, and we're always looking at how we can make our service better.
- Tax refunds & tax returns made easy
- Get in touch by checking out our website or give us a call to see if we can help you get back what's yours from HMRC.
Contact info
The Cobalt Building 1600 Eureka Park, Lower Pemberton, TN25 4BF, Ashford, Kent, United Kingdom
- 01233 628648
- info@riftrefunds.co.uk
- riftrefunds.co.uk
4.8
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Informative and friendly
1 August 2026
Reply from RIFT Refunds
Hi Gerald, thank you for your review. We are happy to hear that you found the team friendly and informative and hope that you are enjoying your refund. Edward
Reply from RIFT Refunds
Hi Adam, thanks for taking the time for leaving a review based on your experience, we really appreciate it. Kind regards, Edward
Great
Great, efficient service and well worth paying the fee due to how effortless it is
31 July 2026
Reply from RIFT Refunds
Hi Thomas, thank you for your kind comments. We are really happy to hear that you can see the value of our service and what our fee includes. We hope that you are enjoying your refund and look forward to working with you again in the near future. Kind regards, Edward
RIFT are great to deal with
RIFT are great to deal with, always helpful and plenty of communication from them to keep you updated. Fantastic service
31 July 2026
Reply from RIFT Refunds
Hi Glyn, thank you for leaving a review and for your kind words about your experience. Edward
Smooth Process
The process is really easy; the team members are fantastic and help guide you through the process. The only thing they can’t help is how long it takes HMRC to work through your claim but the team provide regular updates
31 July 2026
Unprompted review
Reply from RIFT Refunds
Hi Jonny, thanks for taking the time to leave a review. Your comments about our team are really appreciated. We do as much as we can to make things a swift seamless process, but as you have mentioned some things sit outside our direct control. We hope that you are enjoying your refund, Edward.
Reply from RIFT Refunds
Hi Ayodeji, thank you for your 5 star review, we really appreciate it. Kind regards, Edward
Great easy service
Great Service provided by all but it was Silviya Stefanova that has been there to help .
30 July 2026
Unprompted review
Reply from RIFT Refunds
Hi Vanessa, We're delighted to hear you had such a positive experience with us. We truly appreciate your kind words about our team's service. Kind Regards, Sinead
I will happily be leaving a 5-star…
I will happily be leaving a 5-star review for MAK @ RIFT REFUNDS and will always recommend him and Rift Refund to anyone looking for a reliable and professional tax refund service.
Thank you once again for your exceptional work. It has been a pleasure working with you.
Kind regards,
Martins Nduaguibe
29 July 2026
Unprompted review
Reply from RIFT Refunds
Hi Martins, We are incredibly grateful for your wonderful feedback and your kind words about our service. It was truly our pleasure to assist you, and we are so happy to know that you had such a positive experience with us. We always strive to provide reliable and professional support, and your recommendation means a great deal to our team. Kind Regards, Sinead
Very good service
Very good service. Very easy to use. All works really well. No need to say more.
24 July 2026
Reply from RIFT Refunds
Hi Daniel, We're so glad to hear you found our service easy to use and that everything worked well for you! We appreciate your positive feedback. Kind Regards, Sinead
AVOID!
I wish I had read some of the reviews before starting my claim process with RIFT.
I began my claim in May, I wasn’t contacted by anyone until end of July but patiently waited and uploaded all my documents to the app in preparation.
About 9 weeks after starting rhe claim, they send me a final quote via their app including their charges. The button said ‘accept and receive 50% of your claim next working day’ so that’s what I did. No payment received. Emailed Thomas who explained that service is an extra 7% 😂
The business is a scam. I have now been told 12 weeks for payment, I might receive it by Christmas if I am lucky but not holding my breath after reading some of these comments.
AVOID THIS COMPANY
30 July 2026
Unprompted review
Reply from RIFT Refunds
Hi, I am really sorry to hear about the experience you feel you have been provided. We are unable to locate your details to investigate the concerns you have raised. We would really like to discuss the concerns you have raised. If you would like to discuss this further, please do not hesitate to reach out. Kind Regards, Sinead
Thomas was polite and friendly and…
Thomas was polite and friendly and helped me every step of the way.
29 July 2026
Unprompted review
Reply from RIFT Refunds
Hi Adam, We're happy to hear that one of our team members was polite and friendly, and helped you throughout the process. Thank you for your positive feedback! Kind Regards, Sinead
Mak was brilliant and very helpful
Mak was brilliant and very helpful, very quick to get me my tax refund.
28 July 2026
Unprompted review
Reply from RIFT Refunds
Hi John, We're delighted to hear that you found our service brilliant and helpful, and that you received your tax refund so quickly. We appreciate your positive feedback! Kind Regards, Sinead
Stukie
Very experienced advice and I was kept well informed, very happy with the service I received
24 July 2026
Reply from RIFT Refunds
Hi Stuart, We're delighted to hear that you received experienced advice and were kept well informed throughout the process. We're so happy that you were pleased with the service! Kind Regards, Sinead
Always an excellent service
Always an excellent service, friendly, simple always helpful. Great people.
24 July 2026
Reply from RIFT Refunds
Hi, We're so happy to hear that you always receive excellent service and find our team friendly, simple, and helpful. Thank you for your positive feedback! Kind Regards, Sinead
Have used rift for years easy and…
Have used rift for years easy and simple way to make your claim.
28 July 2026
Reply from RIFT Refunds
Hi Tony, We are so pleased to hear you've found our service easy and simple for making your claims over the years. Thank you for your positive feedback! Kind Regards, Sinead
Quick
Quick, easy and straightforward way of getting some money back I didn't think I'd get. Thank you Sylvia for the excellent service!
27 July 2026
Unprompted review
Reply from RIFT Refunds
Hi Sam, We're happy to hear that getting your money back was a quick, easy, and straightforward process for you. We appreciate your positive feedback regarding the excellent service provided! Kind Regards, Sinead
Great team who have helped for a few…
Great team who have helped for a few years with sorting out tax issues and getting rebates. Only negative is the distance between each step. However that is completely understandable and communication is great throughout.
24 July 2026
Unprompted review
Reply from RIFT Refunds
Hi Ashleigh, We're so glad to hear our team has been helpful with your tax matters and rebates over the years. We appreciate your understanding regarding the processing time between steps, and we're committed to maintaining excellent communication throughout the process. Thank you for your kind words! Kind Regards, Sinead
Excellnt service,used this company for…
Excellnt service,used this company for many years with no promblems.
24 July 2026
Reply from RIFT Refunds
Hi, We are so happy to hear that our service has consistently met your expectations over the years. Thank you for your kind words. Kind Regards, Sinead
Reply from RIFT Refunds
Hi Owen, thank you for your 5 star review, we are glad to have made the experience quick and easy and that you received help from our team. We hope that you are enjoying your refund, Edward. Rift
The service is always fantastic
The service is always fantastic. The communication is second to none.
24 July 2026
Unprompted review
Reply from RIFT Refunds
Hi Harvey, thank you for leaving a review of your experience and for your kind words. We are pleased to hear that you are happy and hope that you are enjoying your refund, Edward
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