I was a bit disappointed with these boots, ordered them for my husband for Xmas we both love & wear Rieker but they were rippled down the sides of the width on the leather.. Spoke to customer service... See more
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Company details
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Rieker & remonte | Online UK Store | Shoes, Boots, Sandals & Bags
Contact info
36 Compass Point, LE16 9HW, Market Harborough, United Kingdom
- rieker.co.uk
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically takes over 1 month to reply
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Great boots which my wife’s swears by
Great boots which my wife’s swears by, backed up by 5* customer service, when a recent delivery went astray (not their Rieker’s fault) it was sorted quickly and efficiently by the lovely Carly in Website Customer Service
It’s easy to navigate the site also the…
It’s easy to navigate the site also the order for delivered packed well .
What has happened to Rieker quality
What has happened to Rieker quality? Bought Rieker shoes for years as high quality. Just bought new shoes. Very pretty to look at but the soles are really thin and flimsy. Can only use indoors. Will keep for indoors but will neve buy Rieker again. Quality is awful now.
Straight forward ordering and delivery
Straight forward ordering and delivery.
Wonderful offers love my Rieker trainers they are so comfortable own 4 pairs now all different colours.
Very comfortable
Thank you very much. Very quick & efficient. Received my Reiker slip ons. As always so comfortable!
Piece of crap shoes
Piece of crap shoes. No warranty provided and my shoe started to leak just after one year of light usage.
Bought some boots
Bought some boots, I am a size 5 and went up a size as advised to a 6, they were tight but I thought maybe because they were new, wore them once outside for 5 mins and they were so tight I couldn’t wear again, I checked them against my size 5 Rieker trainer and another pair of their boots and they are smaller than my 5’s I emailed customer service 3 times to ask if I could return due to faulty sizing, I got a response to say not a fault and won’t refund because they don’t fit, I don’t think they quite understand that these boots are small and size incorrectly, sadly won’t buy their products again!
Comfortable, but soles are not good enough.
I have three pairs of Rieker shoes and the winter boots were my favourite. I have real problems getting shoes that fit, but these were comfortable from day one. Warm lining, and look good too. Bought at the end of December 2024, I wore them a lot until April. Last Sunday was my first outing in them since then.
After I stepped in a puddle I felt my foot get very cold and wet. Arriving home, I discovered that the sole had cracked all the way across in the middle. I returned them to the store in Bath to be told that they are only guaranteed against defects for six months. The assistant even told me that this was a really rare occurence. Their solution? Get them mended, resoled, or buy another pair - we have several similar boots in stock...
No way! I have since been advised that mending is not feasible and a resole will cost £90...
I was a bit disappointed with these…
I was a bit disappointed with these boots, ordered them for my husband for Xmas we both love & wear Rieker but they were rippled down the sides of the width on the leather..
Spoke to customer service which were very good & I'm being refunded,hopefully just a faulty pair as usually are so good.
First and last pair of Riekers.
First and last pair of Riekers.
Purchased in May 2025 and have worn them occasionally 1-2 times a weeks and both soles have worn away in just 6 months.
Excellent service and products
Ordered three pairs of trainers. Arrived within a couple of days. Great fit. Very comfortable
I have always loved Rieker and they are a good price
I have always loved Rieker and they are a good price
Bought online
Excellent and comfortable footwear.
Excellent and comfortable footwear.
Easy to order.
Excellent ordering and delivery…
Excellent ordering and delivery service. Shoes very comfortable but also smart enough for a wedding guest
Beware
I bought sand Les for $180 usd in a boutique shoe store in Steamboat. I needed the sandals to get me through 6 weeks in Europe.
These shoes back strap broke my first week. I was stuck without proper footwear and was unsure to throw them out in Turkey. Luckily I found a shoe maker in the small village of Goreme, he was able to put stitching in where the crap shoes were simply glued together. BEWARE of this company.
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