Brevitt-Rieker Ltd Reviews 

561
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 92 reviews, reviewers had a great experience with this company. Customers frequently praise the prompt and efficient delivery, noting items arrive quickly as promised. Many appreciate the excellent value and good prices, often finding great bargains. They also consistently highlight the comfort, fit, and wide selection of stylish products. However, some customers noted concerns regarding product quality, citing issues like leather lifting, soles cracking, or straps breaking after limited use. Others experienced inconsistent sizing, with items being too small or oversized, and a few mentioned difficulties with returns or incorrect orders.

What people talk about most

Product

Clients share ambiguous opinions on product quality and fit, with many praising the comfort, quality, and... See more

Quality

Consumers find quality to be ambiguous, with many reviewers praising the excellent quality, comfort, and good... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process easy and... See more

Price

Reviewers highlight positive aspects of price, with many customers finding good value, especially on... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was a bit disappointed with these boots, ordered them for my husband for Xmas we both love & wear Rieker but they were rippled down the sides of the width on the leather.. Spoke to customer service... See more

Rated 4 out of 5 stars

Unfortunately the boots I ordered were too small and I had to send them back. However I would certainly order from Rieker again. Quick delivery and no hassle returns are a bonus.

Rated 5 out of 5 stars

Great bargain price. Good communication Delivery within a couple of weeks as promised. Product as described. Well made sandals I'll be testing them soon on a winter sunshine holiday!

Rated 5 out of 5 stars

The original pair of boots were sent extremely quickly with the relevant return information which was required after ordering the wrong size, this made return and refund a very quick and easy process.... See more


Company details

  1. Shoe Store
  2. Bag Shop
  3. Boot Store
  4. Handbags Shop
  5. Footwear Wholesaler

Written by the company

Rieker & remonte | Online UK Store | Shoes, Boots, Sandals & Bags


Contact info

  • 36 Compass Point, LE16 9HW, Market Harborough, United Kingdom

  • rieker.co.uk

4.1

Great

TrustScore 4 out of 5

561 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 43% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(561)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great boots which my wife’s swears by

Great boots which my wife’s swears by, backed up by 5* customer service, when a recent delivery went astray (not their Rieker’s fault) it was sorted quickly and efficiently by the lovely Carly in Website Customer Service

11 December 2025
Unprompted review
Rated 1 out of 5 stars

What has happened to Rieker quality

What has happened to Rieker quality? Bought Rieker shoes for years as high quality. Just bought new shoes. Very pretty to look at but the soles are really thin and flimsy. Can only use indoors. Will keep for indoors but will neve buy Rieker again. Quality is awful now.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Bought some boots

Bought some boots, I am a size 5 and went up a size as advised to a 6, they were tight but I thought maybe because they were new, wore them once outside for 5 mins and they were so tight I couldn’t wear again, I checked them against my size 5 Rieker trainer and another pair of their boots and they are smaller than my 5’s I emailed customer service 3 times to ask if I could return due to faulty sizing, I got a response to say not a fault and won’t refund because they don’t fit, I don’t think they quite understand that these boots are small and size incorrectly, sadly won’t buy their products again!

31 October 2025
Unprompted review
Rated 1 out of 5 stars

Comfortable, but soles are not good enough.

I have three pairs of Rieker shoes and the winter boots were my favourite. I have real problems getting shoes that fit, but these were comfortable from day one. Warm lining, and look good too. Bought at the end of December 2024, I wore them a lot until April. Last Sunday was my first outing in them since then.

After I stepped in a puddle I felt my foot get very cold and wet. Arriving home, I discovered that the sole had cracked all the way across in the middle. I returned them to the store in Bath to be told that they are only guaranteed against defects for six months. The assistant even told me that this was a really rare occurence. Their solution? Get them mended, resoled, or buy another pair - we have several similar boots in stock...

No way! I have since been advised that mending is not feasible and a resole will cost £90...

2 November 2025
Unprompted review
Rated 4 out of 5 stars

I was a bit disappointed with these…

I was a bit disappointed with these boots, ordered them for my husband for Xmas we both love & wear Rieker but they were rippled down the sides of the width on the leather..
Spoke to customer service which were very good & I'm being refunded,hopefully just a faulty pair as usually are so good.

27 October 2025
Rated 1 out of 5 stars

Beware

I bought sand Les for $180 usd in a boutique shoe store in Steamboat. I needed the sandals to get me through 6 weeks in Europe.
These shoes back strap broke my first week. I was stuck without proper footwear and was unsure to throw them out in Turkey. Luckily I found a shoe maker in the small village of Goreme, he was able to put stitching in where the crap shoes were simply glued together. BEWARE of this company.

11 September 2025
Unprompted review

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