Ride and Glide Reviews 

Great service before and after purchase. Great customer support. Highly recommend, will do more business with Ride and Glide.

Had a puncture on the Dualtron Eagle and struggled to have it fixed. Altough too far away to service the scooter, the Ride + Glide gave very reasuring advice and we purchased a new inner tube from their website. Again, super fast and easy and great customer service.

Fantastic company, I ordered two Escooters before of these guys and couple accessories I ordered a zero 10x and dualtron storm they’re an absolute amazing products and quick delivery (next day), ride and glide knows what they sell. All my future PEVs this is where I’m going to buy from :)

I got a punture in the rear tyre of my Apollo phaytom i rang Ride and Glide for an appointment so that they could repair my punture which was no trouble took to them it was done within an hour. thankyou Ride and Glide.

Really great customer service! Accidentally ordered the wrong item for my daughter and they offered to send a replacement with super fast next day delivery so it still arrived in time for xmas. Will be buying again from this brand :)

Their website had the best price in the market and I knew which scooter i wanted . Immediately i had customer service asking me how could they help and they took me through the procedure to purchase my scooter. The reason they took me through was that it was for internationally delivery therefore more complicated than buying in the Uk .All the process took me 10 minutes.

A great find. A browser search for Shredlights and mounts, Ride + Glide, are trustworthy/ knowledgable pros; quick to respond and have an Amazon-like delivery speed. I'll be using them again.

I'd give R&G far more that 5 stars if it was possible.
They sell some of my favourite things and if you're lucky enough to buy something from them it'll be delivered within the blink of an eye.
They're a pleasure to deal with every time, and I'm quite sure I'll never have a bad word to say about them.
I had to call them up a few weeks ago and they were so polite, friendly and super helpful with my query.
I highly recommend Ride & Glide.

Great service from start to finish. Phone calls answered quickly and the advice I received was spot on. Products delivered on time and in great condition. Would definitely recommend.

Amazing team very helpful and very professional, happy with my purchase 👍🏻

Hi,

Left with a Wattbike Dutch electric bike. Was very nice to ride. Had to adjust the saddle a little bit as it was a little bit wonky. apart from that, I had a good time.

Brilliant company, went out their way to make sure I received my Shredlights.
Would 100% recommend and shop with Ride and Glide again.

Excellent service ! Very friendly and very helpful with any questions or problems you ask I wouldn’t go anywhere else
Thank you

Excellent service and fast delivery.
Good advice online if needed.

Great website, great team... had a small issue with the scooter when it arrived and the Ride & Glide team helped sort it out quickly. Highly recommend.

I wouldn't go any where else in the UK for Onewheel stuff, the service is excellent

I would highly recommend this company
The customer service was very good and the scooter is amazing.
I've also referred a few friends.
Well done

I would not personally recommend this company due to the way that I feel I was treated recently.

I purchased a bike from Ride and Glide, it arrived and I was initially pleased with the transaction. However, once I had taken the bike out for a very short test ride, I felt there were issues, so I contacted Ride and Glide to inform them of what I felt was wrong. Their response was to offer a multitude of choices and I chose to have a repair performed by a third party company which was paid for by Ride and Glide.

The bike came back from the third party company and I felt like there were still issues with the bike. I asked for a full refund, and Ride and Glide declined. After numerous instances of contact between me and Ride and Glide, I sent the bike back to Ride and Glide and continued to ask for a full refund.

I decided to get acquainted with the Consumer Rights Act 2015, along with the Road Traffic Act 1988, spoke with Citizens Advice and even the third party company that serviced the bike and with my newfound knowledge and an open mind, I feel like I approached Ride and Glide fairly and, in my opinion, explained my side effectively and hoped for a full refund.

It took several days to negotiate just a partial refund, and not a full refund, including a time where I had to ask Ride and Glide if the bike they sold me was or was not a motor vehicle. The reason given by Ride and Glide for not giving a full refund was a combination of devaluation due to the product now being second hand, shipping and labour time. In my opinion, riding the bike for a mere ten (10) miles on dry tarmac (with two (2) miles added by the third party that assessed the bike) would not depreciate the value to an extreme level, but again, that is my opinion. I was also NOT told, specifically, what the labour costs were for, or given any information in an itemized way regarding the deduction to the refund. Shipping costs were also NOT discussed with me, so I can’t personally say for sure how much they were.

I took multiple pictures and videos of the bike before I sent it back to Ride and Glide, which, in my opinion, showed that there were no paint scratches, punctures, the electric systems were operational, the handlebars moved, etc. The charger system was also untouched, as I did not use it, and all tools included with the bike were accounted for. The instruction manual was also kept free from any stains or folds.

All in all, I personally wouldn’t rate this company highly, but knowing that I eventually got a partial refund is a positive in my opinion, although, I can’t help but feel like I am now out of pocket somewhat. Furthermore, I personally felt like my emails weren’t responded to quickly enough, I did not like how I talked to so many different people (I would’ve preferred to have one point of contact within the company), nor did I appreciate some of the staff members tone at times (but that’s my opinion and my perception of their words, laugh and voices) so, because of these personal views, I feel like that this was not a customer experience I will remember fondly.

I used another company for my first scooter with so much hassle, poor service and only email.
My order with ride and glide was dispatched the following day (I ordered in the evening), with my scooter coming the day after dispatch.

I had some trouble with the scooter latch which turned out was my fault. Customer service via the phone was exceptional. Answering my stupid questions and ensuring I was happy with the scooter.
Amazing company, who I’d recommend to anyone, and the scooter quality is second to none.

Ride + Glide keeps their promise on the delivery. I got my Vsett 10+ within 5 days shipped to Denmark as stated on the website. The only downside is that I had to pay custom import and tax, due to UK is no longer apart of EU. But the total price was still cheaper than other retailers in EU.
The support is top notch! They helped me a lot with guidance and what parts I needed to repair my Vsett 10+, and they didn't get frustrated about I had so many questions, and that I I got a bit impatient.
I was in an accident the second time I took the scooter for a ride, so of course the warranty doesn't cover. That's why I had to buy spare parts and get a local bike shop to repair it, since it was cheaper than shipping the scooter back and forth, repair plus custom import and tax.
The support went on from Monday, but I was finally able to order the parts today, so I can't wait to receive it, repair my scooter and get back in it soon.

Thanks for all the help! Especially from Will and Toby!

Kind regards
Tan