DO NOT USE!! No governing body, not registered in UK, do not pay out, hide by wagering amounts, rude dismissive agents. When you query and advice of your rights you are accused of being aggressive and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been a player for a long time. Payouts are always processed quickly and the VIP manager stays on top of everything. Recieved over $5,000 in payouts to BTC without any issues. Occasional technical... See more
Company replied
A very bright and internationally intriguing casino, Rich Prize sure is treat to enjoy and play games that are of high calibre and fun to watch. They also have live support in case I needed any help w... See more
Company replied
Stopped replying to emails after KYC process was completed. Have no licence and are not governed. Received an email requesting ridiculous statements that I have no issues with the casino from a... See more
2.9
Average
79 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer service amazing big variety of…
Customer service amazing big variety of games fast withdrawals
19 February 2026
Unprompted review
This is my experience I had!!
Been with this casino about year or so and been generally every disappointment with them as I have had money removed from my account several times because of some sort of bonus that you go over, they take the over spill and I deposited 10 euros to play on the casino and never received it and played game called Rocket Run and it didn’t play out or show on my account which was around £100 and them the other day I was playing Rocket Run again with my own money playing 40p spins and won £240 and again not added to my account and they say it never happened and regarding withdrawal they don’t work at weekends so they say so getting your withdrawals is a never or near to!!
22 December 2025
Unprompted review
Well im in shock they give y s vip…
Well im in shock they give you s vip manager of your own who gets back to you within minute! And the withdrawal timeline is very fast next day or sometimes same day julia my vip manager is a credit to Richprize and has restored my faith in online casinos This is an HONEST REVIEW
9 September 2025
Unprompted review
Reply from richprize.com
Thank you so much for your amazing review! 🌟 We're thrilled to hear that you're enjoying the VIP experience and that Julia has made such a great impression — she’ll be over the moon to hear your kind words!
Fast withdrawals and personal support are exactly what we strive for, and your feedback means the world to us.
Here’s to many more lucky spins and happy moments ahead! 🙌
Worst casino site i've ever deposit on
Worst casino site i've ever deposit on. Firsst deposit bonus i made was followed by a huge issue on the site where i could not withdrawl my money because i had ''active bonus'' even after completing the wager requierment that i had to clalculate my self becaue their site wont shot the remaining wager. Second deposit i made was without bonus and i made winnings up to 800$ from a 20$ deposit but had a withdrawl limit on 160$ but even those funds turned out to not being able to withdrawl. this is a total scam site, DO NOT gamble your money on this site, they are criminals.
11 July 2025
Unprompted review
Reply from richprize.com
Hi Rasmus,
Thank you for your feedback, and I’m truly sorry to hear that your experience was frustrating.
Our Welcome Package is designed to reward all new players across their first 4 deposits with bonuses. If at any point you prefer to play without a bonus, it’s very easy to cancel it directly from your profile or by contacting our support team. However, if a bonus is active, wagering requirements must be met before any withdrawals can be processed, as clearly outlined in the terms.
I’ve reviewed your recent communication with our support team, and unfortunately, the language used was extremely aggressive and offensive. This made it impossible for our agents to assist you properly or even begin resolving your concerns.
That said, I’m still open to finding a solution for you. If you’re willing to give us another chance, please contact our Live Chat and simply ask for Victoria. I will personally review your case and do my best to ensure you receive the support you need—provided communication remains respectful and constructive.
Thank you, and I hope we can move forward positively.
Warm regards,
Victoria
The biggest scandal on this website
The biggest scandal on this website. I have money on my account that I can not withdraw. After a few emails I was blocked. They ran away with my money!
Bravo
7 July 2025
Unprompted review
Reply from richprize.com
Hi, and thank you for your feedback.
We take these matters seriously, but I wasn’t able to locate your account based on the information provided. Please contact us with your Player ID or registered email address, and I will personally review your case to find a resolution.
Looking forward to hearing from you.
Victoria
They have been reported ICO for breach…
They have been reported ICO for breach of GDPR.
Will scam you, will not delete accounts without "KYC" which is illegal in European Countries.
Stay away they are going to be gone very soon.
1 May 2025
Unprompted review
Terbaik aps ni berbaloi puas hati
10 April 2025
Unprompted review
Reply from richprize.com
Terima kasih atas ulasan yang hebat! Kami sangat gembira kerana anda berpuas hati dengan pengalaman anda. Jika anda perlukan bantuan, sila hubungi kami bila-bila masa!
Thank you so much for your great review! We’re really glad to hear you’re enjoying the experience. Don’t hesitate to reach out if you ever need anything!
Victoria
Not regulated..Avoid!!!
Stopped replying to emails after KYC process was completed.
Have no licence and are not governed.
Received an email requesting ridiculous statements that I have no issues with the casino from a senior account manager, all while sneakily blocking me from accessing website.
They owe me thousands which I won't get.
I have proof of this via email received and screenshot of withdrawal request before I got blocked!
Will not process withdrawal request.
Avoid at all costs
So a further update, Rich Prize Casino have kindly offered to refund my last deposit as a "Goodwill Gesture" while the keep (Rob) me of £4.3k of winnings.
30 March 2025
Unprompted review
Amazing site with lots of bonuses the…
Amazing site with lots of bonuses the staff are great and very quick at responding
25 March 2025
Unprompted review
Reply from richprize.com
Hi Lindsey,
Thank you so much for your kind words! We're really happy to hear you're enjoying the bonuses and that our team has been responsive and helpful. It's always a pleasure having you with us!
If you ever need anything, you know where to find me. 😊
Victoria
Reply from richprize.com
That means a lot coming from you, Rick! Your continued support means the world to us—thanks for being part of our VIP family! 🙌🎉
Reply from richprize.com
That’s what we love to hear! Fast and smooth withdrawals are a must—glad we could impress! 💸🚀
DO NOT USE!
DO NOT USE!! No governing body, not registered in UK, do not pay out, hide by wagering amounts, rude dismissive agents. When you query and advice of your rights you are accused of being aggressive and disruptive and they close your account without refunding your sizeable balance. ILLEGAL, IMMORAL and FRAUDULENT.
2 February 2025
Unprompted review
Reply from richprize.com
Dear Leah,
Thank you for bringing this to our attention. I take your concerns very seriously and want to assure you that I will personally look into this matter. Our goal is always to provide a fair and transparent gaming experience, and I regret to hear that you feel otherwise.
I will be reviewing the details of your account and will reach out to you directly to discuss this further.
Best regards,
Victoria
I have used this casino for over 2…
I have used this casino for over 2 years and although I have encountered many many technical issues,support have worked with me to find a solution. Just lately they have been changing their t&c on a regular basis and this is not in the players favour. On 2 recent occasions a "bonus" has automatically been added while playing with real funds. Under the bonus terms the win limit is 5 x bonus and then they deduct the rest off the balance. Over €400 taken from balance with no warning. Support have been useless and have given me a lot of conflicting explanations and ignored most of my messages on whataspp. 3 weeks I have been trying to get to the bottom of this. Please leave this casino well alone.
1 January 2025
Unprompted review
Reply from richprize.com
Dear Gerty,
Thank you for sharing your feedback. We truly value your loyalty over the past two years and appreciate the opportunity to address your concerns.
We understand how frustrating this experience has been for you, and we have made every effort to explain the situation clearly. To clarify, each bonus, cashback, and rakeback offer has its own specific terms and conditions, which we strongly encourage players to review and familiarise themselves with prior to participation. As per our terms, you also have the option to cancel any bonus at your discretion should it not align with your preferences.
Regarding the situation you raised, the max win cap associated with the bonus was applied to your winnings. This adjustment was made in full compliance with the bonus terms, as the winnings were derived solely from the bonus balance rather than your real funds. While we understand this can be disappointing, these terms are transparently stated to ensure fairness for all players.
Over the past two years, we’ve been proud to process and pay out your winnings successfully, and we’re genuinely sorry this recent experience has left you dissatisfied. While we’re happy to revisit and clarify any aspect of this situation further, we want to be upfront that the max win cap has been correctly applied as per the rules.
Our goal has always been to provide a fair and enjoyable gaming experience, and we regret that this has not met your expectations on this occasion. If you have additional questions or concerns, we are available to assist you further.
Preying on vulnerable
As you may find in our Terms and Conditions, when creating and reopening an account with us YOU declare and are solely responsible that you do not have any gambling issues, you are not in any register of persons addicted to gambling, you are allowed under your national and local law to gamble. (T&C 6.2).
Please also note that upon contacting our customer support for reopening your account, you have failed to identify yourself as an addicted person. Under our Terms and Conditions, this makes your claims null and void. (T&C - Responsible Gambling).
We would like to kindly inform you that due to your incoherent, hectic, and aggressive behavior hereby your account is permanently terminated and you shall not be able to use any of our services any longer. Any accounts connected to you shall be terminated upon detection without any warning or refunds. No further communication shall be held regarding this matter.
Kind regards,
Nicole
Rich Prize Customer Support Team
My account was self excluded for 5 years in august 2024. Since then they have accepted over 500£ in deposits even though it states in there terms and conditions
There's zero protection there as long as they keep taking money from the vulnerable. I also left a review in august 2024 which confirms my account was 'permanently closed' for 5 years
In response to your reply. Your terms clearly state
'Please keep in mind that Self-Exclusion is definite for the set time span and will not be undone for your own protection'
Will not be undone for your own protection? Self excluded 5 years August 2024 how It possible account is open October 2024? Preying on vulnerable.
11 January 2025
Unprompted review
Reply from richprize.com
Dear Andrew,
Thank you for your feedback. We take all concerns seriously and appreciate the opportunity to address this matter.
We understand your frustration and would like to clarify the situation in line with our commitment to responsible gaming and transparency.
Upon your request, your account was reopened after you contacted our support team. As stated in our Terms and Conditions (6.2), the responsibility to truthfully declare your gambling status lies with you, the account holder. Additionally, we offer tools such as cooling-off periods, deposit limits, and self-exclusion features to ensure players have access to the support they may need at any time.
We also recognise that individuals’ circumstances may change, and feelings around gaming can evolve. However, it is crucial to emphasise personal accountability.
That being said, we have taken your feedback seriously. To prioritise your well-being, your account has now been permanently closed, and strict notes have been added to ensure it cannot be reopened under any circumstances. Should any related accounts be identified, they will also be closed immediately.
We genuinely strive to support our players and encourage the use of responsible gaming measures. Our team is always available to assist players in setting limits or accessing self-exclusion options when needed.
We wish you all the best moving forward.
Kind regards,
Victoria
Rich prize. Com are connected with memo casino who are fraudsters and scammers
Memo casino are fraudsters and scammers who are connected with richprize.com . They are based in Curaçao with address in Morocco, Cyprus. E.t.c. They are unlicenced casinos and it is illegal for them to take deposits from U.K and Europe, united states customers. Once they have your money everything is fine until you try to withdraw. They thrn play the old email trick saying it's not verified. Don't answer emails , block your account etc. Pretend they tried to pay money in to your bank . Need new bank details e.t.c. They also have no management team nobody phone numbers no directors of companies. I have team of people investigating them as my sister is married in to big firm of solicitors in London. I hope to have them in court after what theumy have done to me. More will be revealed. I will keep this review open
8 December 2024
Unprompted review
Reply from richprize.com
Dear John,
Thank you for sharing your feedback. I want to start by clarifying that we have absolutely no connection to Memo Casino in any way, shape, or form. Our platform operates independently and we take pride in resolving any issues promptly and maintaining transparent communication with our players.
To assist further, I kindly ask you to provide your player ID or the email address associated with your account on our platform—if you indeed have one. If you’ve encountered any issues on our site, I’m eager to investigate and resolve them.
However, if you do not have an account with us, we respectfully ask you to remove your review as it unfairly associates us with unrelated claims and incidents involving Memo Casino. Writing multiple reviews mentioning various casino names without substantiated evidence does not reflect accurately on individual platforms.
While no company is without flaws, I assure you that we never leave issues or complaints unattended. We are always here to address concerns directly and professionally.
Thank you for your understanding, and I look forward to resolving this matter constructively.
Kind regards,
Victoria
Lovely casino site
Lovely casino site. A lot of bonuses for deposits 😀 a lot types of slots 😁 Such a lovely support though 😉 never have any issues with deposit or withdrawal. Hope everyone enjoy same as me Good Luck 😁🤞
24 November 2024
Unprompted review
Reply from richprize.com
Hi Klaudia,
Wow, what an amazing review! 🥰 We’re thrilled to hear you’re loving the bonuses, slots, and our support team! Your kind words make all the effort worthwhile, and we’re so happy to know everything has been smooth with your deposits and withdrawals. 🙌
Thank you for being such a valued player, and we hope your good luck keeps rolling! If there’s ever anything more we can do to make your experience even better, don’t hesitate to reach out. 🎰🍀
Wishing you all the best,
Victoria
Good site
Decent site, good rtp, nice support, lots pf wariance in slots, But missing big bamboo, and some other clasics. Overalt id give it a B+
8 November 2024
Unprompted review
Reply from richprize.com
Dear Marthon,
Thank you so much for sharing your thoughts with us! We're thrilled you enjoy the site. We aim to bring that A+ experience you’re looking for, so your feedback is golden to us.
We’re always exploring new games to keep things fresh and fun, so I’ll make sure to pass along your interest in Big Bamboo and other classics to our game selection team. Please keep the suggestions coming – we love hearing about the games you’re excited to see here!
Thanks again for being part of our community, and here’s to more fun spins and great wins ahead!
Best,
Victoria, Senior VIP Account Manager
Avoid !!
Do not use - they take your money after seven days and then refer you to their “bonus” deposit rules!
I logged out at night with a $43 balance - next day I only had an opening balance of 90 cents!
When I complained, George emailed me back about their 7 day “deposit bonus rules”
When I enquired to George by email if I can play without accepting their deposit “bonus” neither George or anyone else answered my email.
You’ve been warned …. AVOID THEM LIKE THE PLAGUE !
8 October 2024
Unprompted review
Reply from richprize.com
Hi Janos,
I'm really sorry to hear about your experience, and I truly want to investigate how this happened. Unfortunately, I wasn’t able to locate your player ID from the review. Could you please reach out to me directly or ask for me when you contact the support team? I’d love to personally ensure this is sorted out and do my best to make it up to you.
Looking forward to hearing from you and getting this resolved!
Best regards,
Victoria
Amazing experience with great win ratio…
Amazing experience with great win ratio and awesome customer service. Personal account manager always on hand for any issues or questions to be asked. Couldn't ask for more. Fantastic site, great games and great experience. 👍🏻 from me.
16 September 2024
Unprompted review
Reply from richprize.com
Hi Anthony,
Thank you so much for the awesome feedback! 😊 It’s always a pleasure to deal with you, and I’m thrilled to hear you’re enjoying the games and the service. We’re wishing you the best of luck, and if there’s anything you need, you know I’m always just a message away!
Fingers crossed for more big wins coming your way! 🍀
Best regards,
Victoria
Absolutely awful
Absolutely awful. They advertise bonuses but don't show you the T&C on the page before you deposit. Therefore you deposit in good faith but end up not being eligible. When you are finally elgible for one, they claim you've already used it and pass it to their support team who also confirm you used it - even though you never received it. Don't go near this site
15 September 2024
Unprompted review
Reply from richprize.com
Hi Kate,
I’m sorry to hear that you’ve had a frustrating experience, and I appreciate you sharing your feedback. Just to clarify, all of our bonus promotions, including the welcome bonuses, have the full Terms & Conditions available both in the Bonus section and in the emails promoting the offer. This way, players can always see what’s required before making a deposit.
After reviewing your account, I can see that all the bonuses have been applied correctly, including 3 out of 4 welcome bonuses you’ve claimed. If there’s anything you feel is missing, please reach out directly to my email—I’ll be more than happy to investigate and make sure everything is sorted out for you.
We treat all our new players to 4 generous welcome bonuses, and while we encourage everyone to check the T&Cs beforehand, it’s always with the goal of giving you the best possible experience!
Best regards,
Victoria
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.