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4.1
24 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Good service and rich bit take contact to me to confirm that i can have right parts. Guick delivery from there to Finland.
Jari Isomäki. Nokia,Finland
Reply from Richbit
Great, thanks for your acknowledgment!
Waited 3 months for bike arrived damaged.. initially offered a pot of paint and parts to fix myself! Eventually agreed to a return once PayPal dispute opened. I paid for return and they have bike but no refund… they tried to tell me they cannot refund until I close dispute. PayPal tell me this is untrue. I’m still waiting and it now feels like a total scam AVOID
Stay well away. Paid for my bike 30 May. Was told 35 days. Arrived 90 days later missing some of the order and scratched. Worked for the first 100 miles of use and now not working. Emailed, Whatapp and used chat box to contact them. Alice & Olivia from the company. No response. Shame because its a great looking bike and when it worked loved it. Better to spend a bit extra and get a more local service. Will update the review if they ever get back and resolve the issue but looking unlikely at this stage
Ordered Ebike from their "EU Warehouse" Arrived much later than promised (lied),box and bike trashed.Still haven't picked up the damaged bike,and have had so many excuses about replacing the bike.They have had money for months.DO NOT USE richbit.com or richbitebike.com
AND DO NOT BUY EBIKES FROM "EU WAREHOUSES"
You have been warned.Buy from UK stocks to avoid disappointment.
Lied about the electric top speed, goes 25km per hour max. Whatsapp seller told it whent at least 30km per hour. Seller tries to b friendly just to sell a product. Don't t trust the chinese whatsapp seller Olivia
I cannot recommend this company at all.
Initial communication was good, letting me know delivery will be delayed, then another email that a different color can be delivered. Then nothing, no bike, no answering to emails.
Then after 6 weeks an email comes in that a different color can be delivered (again?)
And surprise! No more communication afterwards.
If this is business conduct in China, fine. I expect something better
Seller won't ship to UK, still waiting on refund probably going to have to try and get PayPal to step in to get my money back
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