Rude!
I’m extremely disappointed with the level of service I’ve received from OMODA in Kettering. What should have been a straightforward warranty repair for a well‑known rear parking sensor issue has turned into weeks of frustration, excuses, and frankly, shocking customer service.
My vehicle was booked in three weeks ago to resolve this sensor fault. The day before the appointment, I received a call telling me that the part hadn’t arrived “due to Chinese New Year” and that I would be contacted within a week once it was in. That call never came.
After waiting three weeks, I contacted them myself for an update. Instead of any apology or explanation, I was met with a dismissive and rude attitude from the service team. I was abruptly told, “If we haven’t called you, we haven’t got the part,” as if chasing something they promised was somehow unreasonable.
It got worse. I was then asked whether I had “been in since February,” because the last note they had was that a software update hadn’t fixed the issue and that a part needed ordering. I explained — again — that I had booked the car in, and they cancelled the appointment because the part never arrived.
Her response? She claimed she “didn’t hear” me because I had “started muttering something,” which was not only false but incredibly unprofessional and patronising. When I asked to speak to her manager, she responded, “You are — you’re talking to her,” in the most dismissive tone imaginable.
The entire experience has been rude beyond belief. No ownership. No accountability. No communication. No customer care whatsoever.
For a brand trying to establish itself in the UK, this level of service is unacceptable. I expected far better from a main dealer, especially for an issue they are already fully aware of.
At this point, I have zero confidence in OMODA Kettering’s ability to manage basic customer service, let alone repairs.