Richard Jackson's Garden Reviews 528

Tomato plants arrived today ,on opening the packaging the plants we're to big for the blister packs, causing the plants to have grow currled, they don't look healthy compared to others I am growing, I am very disappointed as I've been very happy with Richard jacksons products and use them all the time

I ordered a 5ltr of lawn care magic I never received it after 7 days. Checked with EVRI say no more who on the app had not even collected it from them 7 days later . Rang customer service at Richard Jackson who offered a refund or a replacement, EVRI are a shocking courier company so cancelled my order and got a full refund. Not worth the inconvenience in dealing with this company if that’s the service they offer .

Only received the part my order would not recommend wished I’d looked at reviews first
Poor customer service
Will NEVER use again

After 2 months my order was cancelled…. No reason or explanation or apologee. I kept chasing but was told it would be delivered….. poor service. Will not order again!!!

Have requested a VAT invoice THREE times, still not had it, they are legally required to provide one if asked so I'll be making a complaint to their local trading standards office to see if that gets them moving with a bit more urgency.

Just received a iberis plant...ecselant specimen...just covered in flowers ...beautiful...packing box a fine design...it hadn't moved in transit...so pleased with price too...have had past orders..and standard of plants /bulbs..easy compost etc.. faultless ..well done to you and your family..and for getting the WHICHaproval...

Used to be a fan of richard Jackson until I watched him on qvc being very rude to one of the presenters Katherine
Will no longer purchase his products I think he has become a little big for his boots and products have become expensive
Manners cost nothing

I have ordered a few plants from Richard Jackson which were received in excellent condition and now thriving in my garden.

However, I had an issue with my recent order and found their Customer Service to be exceptional, with the issue being rectified within days.

Fantastic customer service. I had an issue that I emailed directly and they couldn’t have been more helpful, thoughtful and committed to finding a resolution as quickly as possible.

I will happily continue buying from their brand

This is a breakthrough! Amazing development; no more lifting or storing of heavy compost bags. 8 individually wrapped blocks which take seconds to reconstitute & compared with “ Premium” brands of normal compost is fine & free of any large bits of bark or twigs

Ordered Richard Jackson “nursery fresh” geum pink petticoats. The plant I received was anything but “nursery fresh”. It was half dead and very small. Definitely not worth the £16 paid. I ordered this on Richard Jackson’s recommendation. I will not buy from him again.

'Bug and Mildew Control'.
Sadly this product has been useless and a waste of money for me. An indoor Cyclamen infested with greenfly and isolated in the garage is still infested after several sprayings and squashing of greenfly between fingers. Mildew on roses have not been kept at bay either nor have the greenfly on them. Very disappointed as it doesn't do as it says on the bottle. Photos readily available.

Lawn feed weed and moss killer, used this as per instructions large area of lawn turned yellow (prior to this only issue with lawn was a few weeds no moss) QVC just told me to leave it a month see how it goes? Just be very careful if you use this product, all other products from R/Jackson had been fine

I always had a good opinion of Richard and I still use many of his products. However don't waste your time ordering plants from him. They do not have plants but instead act as a middle man in providing plants from different nurseries. I ordered foxgloves with a delivery date of w/c 23rd March, by mid April still no plants. I emailed and got a quick response saying my item had been damaged by the courier and returned to the nursery. They issued a refund as the item was no longer in stock. I have since sent them two emails asking for replies to the following questions.
Why didn't the nursery send a replacement when my item was returned to them.? Why was I not informed? How long would I have had to wait for a refund if I had not emailed them? Were they just intending to keep my money if I hadn't emailed?
They have completely ignored my emails. I have now unsubscribed from their site which is a great shame as I am a long term customer. Disgraceful lack of customer service.

Ordered my plants on 30/03, with a despatch date of 15 April. To date, no plants, no comms. Only when I emailed to chase did I get told that the plants need 7-10 days more. Really? That's your idea of customer service, especially with a brand new customer? You've bombarded me with unsolicited emails but you don't have the courtesy to inform me of delays?

I placed an advanced order via QVC with item to come directly from Richard Jackson Garden. When delivery time arrived, QVC were notified by Richard Jackson that it had been sent and I was consequently charged by QVC. However, Richard Jackson Gardens NEVER sent the items! there was no proof of despatch, tracking or courier information and nothing arrived! I emailed them directly and they just ignored the emails! QVC started their own investigation but this as always with QVC can take weeks to complete and the customer can do nothing to get their money back!

My advice would be don't risk your money, dont buy anything on QVC that comes direct from supplier or you can get scammed too!

Tried to order and had problems with website ordering so emailed them with screenshot of problem.

Totally ignored.

LOL. You can see they take customer service seriously....NOT.

Be very careful when ordering as Product sizes are obscure and hidden in small print.
Equally as good products at twice the size can be found for less

Richard Jacksons Garden is a honest and friendly company with some excellent quality products.

It was a very difficult situation with a product which I disputed. Wrongly as it turned out.
Richard Jacksons treated me with the exemplary consideration. Wish all company's were like R.Js.
Anthony Herbert