Cant give much really, signing up was easy, but asking for a review on service at this stage seems a bit daft, as when I need help for a claim will be the real test. So 3 stars for easy sign up, if I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They need to sort their website out because my telephone number on my Rias account had changed somehow, and the icon to modify it or even get into to do it was greyed out, which I suspect was due that... See more
No paperwork to deal with so very easy claim and car was returned in very good condition following repairs. Courtesy car was excellent with no mileage restrictions.
Easy to access .Everything i needed included or easy to add . Low volentary excess good value pricewise . No messing proving having to prove NCD they sorted it .
Company details
Written by the company
Rias has been established for over 25 years and provides Home & Car insurance from Ageas who insure over 4 million customers in the UK. Our Home and Car insurance offer peace of mind with Defaqto 5 star rated cover, UK call centres and a 24/7 claims service.
Contact info
Everdene House, Deansleigh Rd,, BH7 7DU, Bournemouth, United Kingdom
- motor@rias.co.uk
- rias.co.uk
4.3
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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THE REQUEST WAS SO EASY.
24 June 2026
So Easy to get Car Insurance with RIAS
Very easy to get a quote that matches your criteria.
17 June 2026
Car insurance renewal
Good price for my insurance from my last insurance company quoted me for my car insurance
20 June 2026
Great price and easy to use website.
23 June 2026
Simple and informative
22 June 2026
As I said being friendly and helpful go…
As I said being friendly and helpful go a long way to keeping your customers happy and loyal
Thanks again
24 June 2026
Unprompted review
Car man
First of all the price and secondly the sales team where great and gave proper advice
22 June 2026
Renewal
The renewal quote was not far off last year's price. And it was easy to renew online.
22 June 2026
Rias insurance renewal.
Very easy fuss free company with a great price that couldn't be beaten by comparison sites.
20 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was given a renewal quote a lot…
I was given a renewal quote a lot higher than what i was offered elsewhere. The live chat function was virtually pointless because after I asked for live chat, it kept asking the same questions which would stop me from talking to a human agent. As with other companies now, over the phone there were many questions from a bot which did not help shorten the call because I would have to repeat my answers to the live agent.
The company policy does not allow the employee to reveal who they are, so if my card information was stolen, it would be very hard to trace. It seemed to be accepted everywhere else, though.
I would suggest avoiding this company.
22 June 2026
Unprompted review
Reply from RIAS
Good Morning, we are sorry to hear the service you received did not meet your expectations. We appreciate all the feedback we receive as this will help us to improve the service we offer, both when speaking with our team and when using our virtual assistant.
Kind regards,
MR, on behalf of the RIAS Team.
My experience with Rias was extremely…
My experience with Rias was extremely easy to use, very good value for money, everything was explained clearly and easy instructions to set up with their online account, I would definitely recommend.
21 June 2026
Friendly and helpful adviser
Friendly and helpful adviser. All changes dealt with efficiently.
22 June 2026
Unprompted review
I don't like doing anything on line but…
I don't like doing anything on line but know it has to be done.
20 June 2026
Reply from RIAS
Good afternoon,
Thank you for your feedback. We completely understand that not everyone is comfortable managing things online, and we appreciate your perspective.
Our online account allows customers to make changes to their policy at any time without an administration fee. If you would prefer, our team is always happy to help over the phone or via chat, however please note that an administration fee does apply where changes are made with the assistance of an agent, as outlined in the policy documents.
We aim to offer flexibility where possible and support you in the way that works best for you.
If you do require any further assistance, please don’t hesitate to get in touch.
Kind regards,
AD, on behalf on the RIAS Team.
easy to use also good price
19 June 2026
Got help on phone.
19 June 2026
Ive only just taken out my policy so i…
Ive only just taken out my policy so i can't comment on service...just not giving 5 stars as they add extra to the quotes they do on confused.com....as soon as you get transferred to their website to sign up it adds on extra
19 June 2026
Reply from RIAS
Good afternoon Sarah,
Thank you for your feedback, and we appreciate you choosing to take out a policy with us.
We’re sorry to hear this caused some frustration. Comparison websites do note that the prices shown are indicative and subject to change. When you continue through to an insurer’s website, the details provided are fully validated and rated, and this can sometimes result in a change to the final price.
We understand how this can be unexpected, and we aim to be as clear and transparent as possible throughout the process. The price shown on our website reflects the final cost based on the full set of details.
We hope this helps to explain the difference, and if you do require any further assistance, please don’t hesitate to get in touch.
Kind regards,
AD, on behalf of the RIAS Team.
After the accident
Aftercare is what makes a company stand out in our opinion. In this case everything was handled in a caring and professional manner. Not always the case with insurance companies.
28 April 2026
Simple
Simple, straightforward and easy to use online to make changes and pay any additional costs. Had to change back and it was just as easy! Much cheaper than taking out a new policy too!
18 June 2026
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