Cant give much really, signing up was easy, but asking for a review on service at this stage seems a bit daft, as when I need help for a claim will be the real test. So 3 stars for easy sign up, if I... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They need to sort their website out because my telephone number on my Rias account had changed somehow, and the icon to modify it or even get into to do it was greyed out, which I suspect was due that... See more
No paperwork to deal with so very easy claim and car was returned in very good condition following repairs. Courtesy car was excellent with no mileage restrictions.
Easy to access .Everything i needed included or easy to add . Low volentary excess good value pricewise . No messing proving having to prove NCD they sorted it .
Company details
Written by the company
Rias has been established for over 25 years and provides Home & Car insurance from Ageas who insure over 4 million customers in the UK. Our Home and Car insurance offer peace of mind with Defaqto 5 star rated cover, UK call centres and a 24/7 claims service.
Contact info
Everdene House, Deansleigh Rd,, BH7 7DU, Bournemouth, United Kingdom
- motor@rias.co.uk
- rias.co.uk
4.3
Excellent
13K reviews
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Just wanted to share my experience.
Just wanted to share my experience.
I recently had a policy renewal, the price was £203.70, I reviewed the policy and saw the car value was £3,045, the value is probably £1,700. I called Rias to amend the value.
When the adviser first advised me of the new price I was surprised the price had increased, she then said 'oh I entered £17,000, I will change the value to £1,700'. She changed the value and said the price would be £213.72. I said I was really surprised the price had increased. I asked that the quote was save and emailed to me.
The adviser said 'once the quote was saved I wouldn't be able to refer back to the original quote'. Surely once a customer has asked for a requote it would be unlawful for the insurer not to save the quote.
06/07/26 I emailed Rias why the value of car is less but the cost has increase and why the adviser suggested not saving the quote reference, 3281821-1783329678 . Disappointed I have not received a reply.
6 July 2026
Unprompted review
Reply from RIAS
Hello Caroline, we are sorry to hear your experience when contacting us did not meet your expectations.
Please allow up to 5 working days for our team to respond to your email and if you have any further queries after receiving this, please do not hesitate to get back in touch.
Kind regards,
MR, on behalf of the RIAS Team.
2 years running in the month of july…
2 years running in the month of july could not renew online again as said it had a technical fault so instead had to phone up and wait in a queue
9 July 2026
Easy to do
Easy to do, great price, easy to use website and on-line account. I am recommending them to my family and friends
8 July 2026
Expensive Service
When speaking to Rias previously. I have
Always spoken to an agent in the uk. Today I spoke to 2 different agents. I couldn’t understand either of them very well. The first agent I spoke to did not seem to be very knowledgable .The second was okay also it seems like Rias are penalising people if they are unable to do their changes online. They charge.£25 to make any changes on the phone. This is very expensive.£10 would be a reasonable amount. Very disappointing.
9 July 2026
Unprompted review
Reply from RIAS
Good morning,
Thank you for taking the time to leave your feedback via this review.
The £25 admin fee is only applicable if the change you wish to make could have been done online but you choose not to do so.
If the change required was one that cannot be made online, or there was a genuine reason that the online account was preventing you from doing so, then we would waive that admin fee.
If you have been charged this fee, but the change required had been attempted online and could not be completed yourself then please get back in touch with us via Live Chat and we can look into this for you.
Kind regards,
DM, on behalf of the RIAS Team.
Always been happy with rias and would…
Always been happy with rias and would recommend them to family and friends.
9 July 2026
Unprompted review
Good product at a good price
7 July 2026
Slow response after house fire
Wait until you have to make a claim on your home insurance. They really drag their feet! It's more than 3 months since my home became uninhabitable due to a fire and I am still waiting for approval to hire a building surveyor.
8 July 2026
Unprompted review
Reply from RIAS
Good afternoon Stephanie,
Thank you for taking the time to leave a review. We're sorry to hear about the delays you've experienced following your house fire, particularly given the disruption and uncertainty that comes with being unable to live in your home.
As we have not heard back from you here, we cannot assist further via Trustpilot currently, however, we would still like to get this resolved for you. Please do get in touch with our claim team on 0345 122 3281 or your claim handler directly and they will do what they can to help.
Kind regards,
MR, on behalf of the RIAS Team.
Joke of a company
Joke of a company, tell you 1 thing online and contradict it on the phone.
Ended up cancelling my policy will be going elsewhere
8 July 2026
Unprompted review
Reply from RIAS
Good afternoon,
Thank you for taking the time to leave a review. We're sorry to hear that your experience did not meet your expectations and that you received conflicting information.
We have received your reply and this has been passed to the appropriate team to review further.
Kind regards,
MR, on behalf of the RIAS Team.
Impossible to obtain an annual quote…
Impossible to obtain an annual quote for a new, unregistered vehicle.
The agent simply could mot understand why a new car, that hadn't been purchased yet, didn't have a registration number
It's probably the system which is too rigid to enable agents to deal with a simple enquiry.
8 July 2026
Unprompted review
Reply from RIAS
Good afternoon,
Thank you for taking the time to leave a review. We're sorry to hear about your experience and appreciate how frustrating this must have been.
We are usually able to provide quotations for a change of vehicle on an existing policy where the replacement vehicle has not yet been registered. As we cannot review the details of your enquiry from your review alone, we're unable to confirm exactly what happened in this instance. However, it is possible that the specific model was not yet available on our rating system, which can occasionally occur with newly released vehicles.
We'd welcome the opportunity to look into this further and better understand your experience. Please get back in touch with us with some additional details so we can review the matter.
Kind regards,
AD, on behalf of the RIAS Team
Everything was dealt with quickly and…
Everything was dealt with quickly and without an fuss, hats off to the customer services on the phone, well done.
30 June 2026
Simple and quick online changes
Easy to make changes online and manage my account without lengthy queues lengthy or telephone calls.
6 July 2026
They’ve been a very good company to…
They’ve been a very good company to have a car insurance, but the only thing I will criticise is the fact that when you cancel the policy you’ve got hidden charges which I found a little bit of a shock
7 July 2026
Unprompted review
So simple to use
6 July 2026
Almost hidden exclusions
7 July 2026
Reply from RIAS
Good afternoon,
Thank you for your review. We're sorry to hear that you feel this way.
We aim to be transparent about the cover we provide, and our policy documents, including full terms, conditions and exclusions, are available to view on our website so customers can review them before purchasing and throughout the policy term.
If there is a specific exclusion or aspect of the policy that has caused concern, we'd welcome the opportunity to understand this further. Please contact our team and we'll be happy to discuss it with you.
Policy wording can be found here: https://www.rias.co.uk/existing-customers/policy-documents/
Kind regards,
AD, on behalf of the RIAS Team.
It was easy & price was fantastic very…
It was easy & price was fantastic very happy with my policy
7 June 2026
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