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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their quality, effective protection, and stylish design. The staff is frequently commended for their helpfulness, honesty, and professional approach, often going above and beyond expectations to assist customers. The customer service is described as exceptional, with many appreciating the quick responses, efficient problem-solving, and personalized care. However, some customers were dissatisfied with certain aspects, reporting issues with product fit and quality, describing some items as poorly made or finished. A few people also experienced problems with customer care, mentioning slow communication, unfulfilled promises regarding shipments, and a perceived lack of interest in resolving their concerns.

What people talk about most

Product

Customers consistently note positive experiences with product quality and design. Many reviewers praise the... See more

Staff

Consumers find staff to be positive. Many reviewers praise the helpfulness and professionalism of individuals... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the quality of R&G products,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought Crash Protectors for BMW M1000 XR. I thought I had bought the wrong item, but Rob patiently explained it was the right item & that although the protectors wouldn't protect the winglets due to t... See more

Company replied

Rated 5 out of 5 stars

I returned from a short ride to discover I'd lost one of my headlight protectors. An email to R & G customer services and they agreed to send me a replacement set free of charge with no arguement or h... See more

Company replied

Rated 5 out of 5 stars

I contacted Scott in customer services, as I had a damaged bar end protector, to see if I could buy the nylon end cap, rather than having to buy a whole new set. Scott was really helpful and sorted... See more

Company replied

Rated 5 out of 5 stars

Contacted RG Racing about a product seen on a U.S. suppliers website. Chris supported me by doing the research to find the product code and availability. First class service delivered in a non... See more

Company replied


Company details

  1. Motorcycle Equipment and Accessories Store
  2. Motorcycle Shop

Written by the company

Setting the standard in Crash Protection and bolt-on motorcycle accessories. Proudly distributing market leading brands such as Barkbusters Handguards, Denali Electronics and many more from our headquarters in the UK. With R&G when you slip it and slide it, you can pick it up and ride it!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

385 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great experience dealing with R&G

Great experience dealing with R&G

Very professional and patient staff who worked with me to troubleshoot and rectify the issue I was having and replacement parts sent out.

Great products too.

9 June 2023
Unprompted review
R&G logo

Reply from R&G

Thanks Joel!

Rated 5 out of 5 stars

I ordered some crash bungs on the site

I ordered some crash bungs on the site, it looked like it didn't complete, it never took my money, so i ordered them again and ended up with two orders, although only one payment.
They could not be more helpful and when i asked if they could make sure they turned up in time for the weekend, they turned up Thursday morning, very nice!

8 June 2023
Unprompted review
R&G logo

Reply from R&G

Thank you Mr Langridge!

Rated 5 out of 5 stars

Excellent service

Emailed the company today to ask about making a purchase, prompt reply with excellent customer service. Carl was able to accomodate my request and deal.withy transaction immediately. Would happily purchase goods from them again
Thank you so much

31 May 2023
Unprompted review
R&G logo

Reply from R&G

Thank you for your feedback Gwennan

Rated 5 out of 5 stars

I recently asked for information on a…

I recently asked for information on a product and got a response within 24hours. It’s hard to find companies who actually respond let alone within a professional timeframe. I will be purchasing more items in the future.

30 May 2023
Unprompted review
R&G logo

Reply from R&G

Thanks Mike!

Rated 5 out of 5 stars

I would like to say a massive thank you…

I would like to say a massive thank you too Carl at R&G,
I wanted to replace my white crash protectors to black and having a look about on line could only find the full kit but didn’t need the fixing kit,
After sending an email to Carl he was extremely helpful and provided me with a quote for just the bobbins at a better price than I was expecting.
Ordered that day and arrived the fallowing afternoon.

Thank you again I will definitely be ordering any more parts needed directly from R&G.

25 May 2023
Unprompted review
R&G logo

Reply from R&G

Thank you for your feedback Mathew!

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful , genuinely the best company I’ve dealt with , work fast , reply to emails in a timely manor ! Would recommend this company to anyone 100/10 well done guys 👏

23 May 2023
Unprompted review
R&G logo

Reply from R&G

Thank you Thomas.

Rated 5 out of 5 stars

Great communication when ordering a…

Great communication when ordering a part for my Triumph. I emailed asking if it could be shipped asap as I'm going on a trip and got a quick reply and part being shipped quickly for me .... Thanks R&G

24 May 2023
Unprompted review
R&G logo

Reply from R&G

Thanks Russell!

Rated 5 out of 5 stars

Dealing with Carl was great

Dealing with Carl was a great experience. He was very quick to respond and did a fantastic job in assisting me.

23 May 2023
Unprompted review
R&G logo

Reply from R&G

Thank you Chris!

Rated 5 out of 5 stars

Excellent service

Excellent service, quick delivery as promised just in time for my track day. Thank you

18 May 2023
Unprompted review
R&G logo

Reply from R&G

Thanks Ali!

Rated 5 out of 5 stars

Helpful on line staff

The staff were very accomodating with my persistent questions around getting an exhaust protector for my SDR

18 May 2023
Unprompted review
R&G logo

Reply from R&G

Thank you for your feedback Jesus!

Rated 5 out of 5 stars

Spare parts at R&G

I needed a replacement barkbuster spine, spoke to Carl at R&G on Friday, spine turned up Saturday.
Really helpful chap. Very fast service.
Also I had R&G's front axle sliders fitted. These worked a treat when the tenere 700 hit the concrete floor very hard.
I really am very pleased with R&G.

20 May 2023
Unprompted review
R&G logo

Reply from R&G

Hi Guy, thank you for your feedback!

Rated 5 out of 5 stars

Excellent Support!

I submitted a question via email and received a prompt, courteous, and informative response. Carl provided excellent support which directly led to my purchasing the item I was considering.

18 May 2023
Unprompted review
R&G logo

Reply from R&G

Hi Lex, thank you for your feedback!

Rated 5 out of 5 stars

What excellent service I have received…

What excellent service I have received from Carl and R&G Racing.
Required a replacement bobbin after a low side on track (Crash Protection work brilliantly, minimal damage to bike).
Left message on their website, hour later got email asking my exact requirement, ordered parts, now on there way.
Who could ask for more.
Big thanks guys.

18 May 2023
Unprompted review
R&G logo

Reply from R&G

Thank you for your feedback Richard.

Rated 5 out of 5 stars

Clear Advice on Fitting Crash Protectors

I have bought R&G products for years now and have always been happy with their quality. I recently needed advice about fitting some crash protectors to my BMW S1000RR. R&G replied addressing each of my points so that what I needed to do was clear. A great help!

17 May 2023
Unprompted review
R&G logo

Reply from R&G

Thanks Andrew!

Rated 5 out of 5 stars

Great customer service

I emailed with a technical query prior to deciding to order.
This was answered super quickly and politely so I ordered straight away.

So far so good, ordering was easy and commication good, various payment options.

Great customer service so far.

17 May 2023
Unprompted review
R&G logo

Reply from R&G

Thank you Mr Frazer.

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