Website easy with good guides to wether the specific shoe fits true to size or not. I bought an ASICS shoe and would have liked to be able to find more specs on the shoe, but as it’s not even availab... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
What I love most is the transparency in their pricing. Shopping on their website is incredibly easy and straightforward. Every time I’ve visited one of their stores, the customer service has been exc... See more
Company replied
Great experience overall. I ordered two T-shirts and everything went smoothly. The company is based in Denmark and shipping to Sweden was fast and easy. Good quality, clear communication, and I’m very... See more
Company replied
Great first time shopping experience! The webshop is very userfriendly, with a very nice variety. You are being kept informed of the shipping status right up tlll delivered. I’m coming back for su... See more
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Company details
Written by the company
Since 2011 Rezet Sneaker Store has been your dedicated sneaker supplier. Originally founded in an old apartment in downtown Copenhagen, this Nordic sneaker destination is now accessible through an international, online shopping platform and located in four of Denmark's largest cities including Aalborg, Aarhus, Odense and Copenhagen. Rezet Sneaker Store always strives to be at the forefront when it comes to both assortment and responsible solutions that reduce, prolong and recycle your purchases. Based on broad knowledge, a genuine curiosity and everlasting passion for trendspotting, you’ll find a carefully curated, high-quality selection of sneakers, apparel and accessories online and in-store. Whether you’re into limited editions, the latest innovations from Nike, clean classics from adidas, Salomon trail aesthetics, retro silhouettes from New Balance or contemporary styles from Soulland, Arc’teryx, Carhartt WIP etc., Rezet Sneaker Store got you covered and always makes it a priority to provide you with professional guidance that fits your specific needs. Get inspired by unique editorials, graphics, concepts and web TV executed by the in-house content team at Rezet Sneaker Store HQ - constantly dissecting the evolving sneaker scene to tell alluring stories about brand DNA, new releases, technologies and everything in between helping create the universe and nurture the strong community surrounding Rezet Sneaker Store.
Contact info
Grønnegade 1, 1107, København K, Denmark
- +45 33 91 18 18
- online@rezetstore.dk
- rezetstore.com
4.5
Excellent
6K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order canceled due to stock issues
2 times I bought from them, with a few months in between my orders, and both times my orders got canceled due to stock error. In such a modern time, these guys still don’t have a system or IT department to run their stock and set up a rule where “you don’t allow other people to buy the product if there’s no more stock of the product”!
They take the money from the costumer and give a fake certainty that the product will soon be sent. So if you are buying a present for someone, you might really lose few days and have your money with them.
Biggest disrespect towards costumers, so just don’t buy from them.
14 July 2025
Unprompted review
Reply from Rezet Store
Hi Cristofor,
Thank you for your feedback — and we’re truly sorry for the inconvenience you’ve experienced with both of your orders.
Unfortunately, in rare cases, stock errors or overselling can occur, especially during busy periods where online orders are placed simultaneously with in-store purchases. We understand how frustrating this must be, particularly if you're expecting the item as a gift.
Please know that an order is only fully confirmed once you receive the shipping confirmation. The order confirmation simply reflects that we've received your request — but we always aim to fulfill it as quickly and accurately as possible.
We sincerely apologise for the trouble and hope we’ll get the chance to provide a much smoother experience next time.
If you have any remaining questions, you're always welcome to reach out to us directly at online@rezetstore.com.
Have a lovely day😊
//TEAM REZET
Return impossible, customer service unresponsive
I placed an order on Rezetstore.com in early June and tried to return the item within the legal withdrawal period. The return portal does not work, and despite several follow-ups (emails, Facebook messages, chat, customer form), I have received no response or return label.
Their policy requires using exclusively their own return label under penalty of refusal. As a result, I am unable to exercise my right of withdrawal.
I am forced to file a complaint with my payment provider and consumer protection authorities. This is unacceptable from a professional retailer.
13 June 2025
Unprompted review
Reply from Rezet Store
Hi Marie,
Thank you so much for your review – and first of all, we’re truly sorry to hear about your experience. This is far from the level of service we aim to provide.
Unfortunately, during that period, we experienced a temporary server issue in our email system, which caused many customers not to receive our replies – even though we had responded. We always strive to get back within our promised 48-hour timeframe, and we’re really sorry if that didn’t happen in your case.
If your case still hasn’t been resolved through our customer service, please don’t hesitate to reach out to us directly at online@rezetstore.com – we’ll do our best to find a satisfactory solution together.
Once again, we sincerely apologize for the inconvenience, and thank you for bringing it to our attention.
Have a lovely day!
//TEAM REZET
Extremely disappointing experience – avoid if you value proper service
I ordered from Rezet Store on February 27th, and it was a headache from start to finish. First, a few items were cancelled not a super big deal, but when I got my refund, the amount was wrong. I had to send multiple emails just to get that fixed, and the replies were very very slow it took a while before anything was actually corrected.
About a week after the order was made, another item got cancelled, and somehow I was charged a return shipping fee for it even though I never received the item? Very weird and again, had to send several emails and long wait times just to sort something that should’ve been obvious.
Then one of the pairs of shoes I did receive came in two different sizes. Fixing that also took a bunch of emails.
In total I had to send well over a dozen emails to deal with all of this. It wasn’t just one issue it was a chain of problems, and every step took way too much time and effort to resolve.
I finally got all my money back after more then two months after my original order. Never ordering here again. Way too much hassle for something that should’ve been simple.
27 February 2025
Unprompted review
Reply from Rezet Store
Hej Lars,
Tusind tak fordi du har taget dig tid til at skrive din oplevelse – og hvor er det ærgerligt at høre, at dit forløb har været så frustrerende. Det er bestemt ikke den oplevelse, vi ønsker at give vores kunder, og vi er oprigtigt kede af de mange fejl og den lange behandlingstid, du har været udsat for.
Vi kan sagtens forstå, at det må have været utroligt frustrerende at skulle sende så mange mails for at få løst en række problemer, der burde være håndteret langt mere effektivt og gnidningsfrit fra start. Det beklager vi virkelig.
Hvis du har mulighed for det, må du endelig kontakte os igen på online@rezetstore.com – vi vil meget gerne finde en tilfredsstillende løsning, som et plaster på såret for den uheldige oplevelse.
Du ønskes en dejlig dag😊
//TEAM REZET
Hej Rezet,
Hej Rezet,
Kindly reply to my follow-up emails regarding my order that was picked.up by somebody else or whatever happened to that order that oøi never picked up and haven't received up to date. I ordered the item 26 oktober and was supposed to be delivered in Copenhagen but someone picked it up at your Aalborg branch without notification. I found out it was picked up Nov.2 after I tracked my order online again. Should i have not done it, I would be waiting for nothing and It's already deducted from my account!
20 November 2024
Unprompted review
Reply from Rezet Store
Hi Ruth,
Thank you so much for reaching out!
First and foremost, we are truly sorry to hear about your negative experience. We thrive on happy and returning customers, and we will certainly do our best to resolve the issue.
We have previously sent you an email with a response to your inquiry and look forward to assisting you further and resolving the issue.
Wishing you a wonderful weekend!
Still no refund after 3 months
It is truly outrageous how you handle returns and refunds. We made a return, and it’s now been 3 months with no money received. There has been no response to our emails, despite you previously stating that the refund would be processed.
I have never experienced anything like this before – it’s shameful!
18 November 2024
Unprompted review
Reply from Rezet Store
Hi Mehmet,
Thank you for your review, and we're truly sorry to hear about your experience.
We deeply apologize for the delay in processing your refund. Unfortunately, we have not received your emails, which we regret. To assist you as quickly as possible, please contact us again at online@rezetstore.com, and we will ensure your refund is processed immediately.
Thank you for your patience, and we look forward to hearing from you.
Have a lovely day!
10/10 customer service
As a customer from an other country, I only can say one of the best customer services ever! They try to really fix the problem, in stead of arguing about it.
No mailing back and forward! Just coming with solutions! I say 10/10.
Also if they say 48H they try to respond within 48H
If I ever come to denmark, I definitely will visit one of the stores!!
21 October 2024
Unprompted review
Reply from Rezet Store
Hi Wesley,
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with our customer service. We always strive to find solutions quickly and efficiently, and it's fantastic to know that our efforts are appreciated.
We're also glad to hear that our response time met your expectations. If you ever find yourself in Denmark, we'd love to welcome you to one of our stores.
Thank you once again for your kind words and support.
Have a lovely day!
not sending
I made an order for 646 € after 15 days the order was not sent to the email they do not respond . Order 1336
27 March 2024
Unprompted review
Reply from Rezet Store
Hi Petr
Thank you so much for your review!
First and foremost, we would like to sincerely apologize for the extended processing time. This falls far below our usual standards, but currently, we are unfortunately experiencing a range of logistical and systemic challenges that significantly prolong the process.
We sincerely apologize for any inconvenience this may have caused and thank you for your patience and understanding in this unfortunate situation.
We have both sent you an email and an answer to your message on Instagram.
Wishing you a wonderful day. 😊
Best regards
// TEAM REZET
Reply from Rezet Store
Hi Tsetso
Thank you very much for your review.
We are very pleased to hear that you had a good experience shopping with us!
We hope to see you again soon on our webshop or in one of our physical stores.
All the best
William
/ TEAM REZET
worn item.
order#30367612
bought a shirt, arrived smelling worn. returned was charged for shipping.
9 February 2024
Reply from Rezet Store
Hi,
We are sorry to hear about your experience with your order.
This is definitely not how we want our item to be received.
If you ever experience the same with us, please feel free to write to our
customer service.
We have made a refund on the shipping to you and apologize for the experience
many times.
I wish you a very good day,
TEAM REZET
God service
5 February 2024
Reply from Rezet Store
Hej.
Vi er glade for hører du har haft en god oplevelse ved at handle hos os,
Vi ser frem til at se dig igen på vores webside eller i en af vores butikker.
Du ønskes en rigtig god dag,
TEAM REZET
Fast shipping ever
6 February 2024
Reply from Rezet Store
Hi there
Thank you very much for your review!
We are very pleased to hear that you had a good experience shopping with us, and that you got fast shipping on your order.
We hop to see you again soon on our webshop or in one of our physical stores.
Best regards
William
/ TEAM REZET
Good price on the product I wanted
Good price on the product I wanted. Delivery was a bit slower than usual, the package not getting picked up the same day as it was prepared, but it got here and I'm happy with it.
26 January 2024
Reply from Rezet Store
Hi Andrei
Thanks for your review!
We are very pleased to hear that you had a good experience shopping with us!
We hope to see you again soon on our webshop or in one of our physical stores.
Best regards
William
/ TEAM REZET
God service
2 January 2024
Reply from Rezet Store
Hej Antonio
Tak for din anmeldelse.
Dejligt at høre, at du havde en god oplevelse med at handle hos os!
Vi glæder os til at se dig igen snart på vores webshop eller i en af vores fysiske butikker.
Rigtig god dag!
Bedste hilsner
William
/ TEAM REZET
Perfect and fast
15 December 2023
Reply from Rezet Store
Hi Marco
Thanks for your review!
We are very pleased to hear that you had a good experience shopping with us!
We hope to see you again soon on lour webshop or in one of our physical stores.
All the best
William
/ TEAM REZET
God service
8 December 2023
Reply from Rezet Store
Hej Marianne
Tak for din anmeldelse.
Skønt at høre, at du havde en god oplevelse med at handle hos os, og at du fik god service ved din ordre!
Vi glæder os til at se dig igen snart på vores webshop eller i en af vores fysiske butikker.
Bedste hilsner
William
/ TEAM REZET
Reply from Rezet Store
Hi Vicious
Thanks for your review!
We are very pleased to hear that you had a good experience shopping with us!
We hope to see you again soon on our webshop or in one of our physical stores!
Best regards
William
/ TEAM REZET
I just wanted to say thank you
I just wanted to say thank you, amazing service, affordable prices, fast delivery to Israel, I highly recommend everyone to order from this store. They deserve all the compliments. I will order again.
20 November 2023
Unprompted review
Reply from Rezet Store
Hi there
Thank you for your review!
We are very pleased to hear that you had a good experience shopping with us!
We hope to see you again soon on our webshop!
Best regards
William
/ TEAM REZET
DU MODTAGER IKKE DINE VARER / YOU DO NOT RECEIVE YOUR PRODUCTS
Jeg har d. 27/10 bestilt to produkter fra rezetstores online butik. Jeg modtager ikke det ene produkt til min store frustration. Min pakke var ikke brudt op, da jeg modtog den, hvilket indikerer, at rezetstore ikke har sendt det sidste produkt. Jeg kontakter herefter deres kundeservice, og efter adskillige beskeder frem og tilbage, så påstår de, at de har sendt jakken, selvom dette ikke er tilfældet. Jeg er meget uforstående overfor den udmelding, og rezetstore skriver afslutningsvist, at de ikke kan gøre mere.
Jeg har nu betalt 3300 Dkk for en jakke, jeg aldrig har modtaget, og jeg kan hverken få en ny jakke tilsendt eller mine penge retur. DET ER DYBT TIL GRIN!
Jeg vil derfor fraråde ALLE at handle hos Rezetstore, da i ender med at betale for nogle produkter, som i aldrig modtager!
Hvis rezetstore ønsker at finde en løsning på dette urimelige sag, så er de velkommen til at kontakte mig.
ENGLISH BELOW //
On 27/10 I ordered two products from rezetstore's online store. I do not receive one of the products to my great frustration. My package was unopened when I received it, which indicates that rezetstore has not sent the last product. I then contact their customer service and after several messages back and forth, they claim to have shipped the jacket although this is not the case. I am very confused by this statement, and rezetstore finally writes that they can't do anything more.
I have now paid 3300 Dkk for a jacket I never received, and I can neither get a new jacket sent nor my money back. IT'S A COMPLETE JOKE!
I would therefore advise EVERYONE against shopping at Rezetstore, as you end up paying for products that you never receive!
If Rezetstore wants to find a solution to this unfair case, please feel free to contact me.
27 October 2023
Unprompted review
Reply from Rezet Store
Hej Jakob
Mange tak for din henvendelse.
Vi lever af glade og tilbagevendende kunder og har selvfølgelig gjort vores for at finde hoved og hale i denne sag.
Vores butik kan forsikre, at de har afsendt jakken med resten af din ordre, hvilket også stemmer overens med, at pakken vejer 500 gram, da den kommer i PostNords besiddelse. Jakken, du har bestilt, vejer 300 gram, og din returnerede pakke vejer 200 gram - inklusiv bøllehatten samt emballagens vægt.
Vi har naturligvis oprettet en sag hos PostNord, som vi efterfølgende ankede, da vi modtog et afslag om imødekommelse af vores erstatningsanmodning, idet PostNord konkluderede at pakken var intakt, med udgangspunkt i billederne fra pakketerminalen og videooptagelserne fra posthuset og det faktum, at selve afleveringen skete uden yderligere bemærkninger. Denne ankesag har PostNord også afvist, så vi kan desværre ikke gøre mere i denne sag.
Vi beklager mange gange, og vi er kede af de konsekvenser, som dette har haft for dig.
Hvis du selv ønsker at gå videre med sagen, henviser vi til Nævnenes hus, og ellers er du selvfølgelig mere end velkommen til selv at kontakte PostNord om sagen.
Du ønskes en rigtig god dag.
Bedste hilsner
TEAM REZET
Rezet brands and stores are exceptional…
Universal works is always hopsaens Rezet’s service was exceptional.
23 October 2023
Unprompted review
Reply from Rezet Store
Hi Roger
Thanks for your review!
We are very pleased to hear that you had a good experience shopping with us!
We hope to see you again soon on our webshop or in one of our physical stores.
All the best
Simone
/ TEAM REZET
Nice to shop online
Nice to shop online, many good offers and much cheaper compare to some other online stores. Hurtig levering⭐️⭐️⭐️⭐️⭐️
9 October 2023
Reply from Rezet Store
Hi Conception
Thanks for your review!
We are very pleased to hear that you had a good experience shopping with us!
We hope to see you again soon on our webshop or in one of our physical stores.
All the best
William
/ TEAM REZET
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