REWUP voucher (via Eneba.com) broken system
I bought a Rewup voucher via Eneba.com to top up my Google Play wallet. As soon as I redeemed the voucher on the Rewup platform, it was successfully accepted. However, when I tried to convert it into a Google Play code, my order got stuck in a "pending" status for no apparent reason.
When I reached out to Rewup's customer service, I kept receiving the same repetitive replies from their support team. They admitted there was a "technical issue" causing the pending order and simply told me to wait for the issue to be resolved.
They explicitly stated that if the order eventually gets cancelled, the funds will only return to my "Rewup balance" and NOT to my original payment method via eneba.com. My money was trapped in their ecosystem.
To make matters worse, I contacted Eneba.com support, but they completely washed their hands of it. They claimed the transaction was "completed" from their perspective, refused to help, and told me to deal with Rewup. Both companies shifted the blame while my money remained blocked.
UPDATE: I refused to give up and filed a formal PayPal dispute. Only after opening the dispute against eneba.com they finally step in and issue a full refund.
Be very careful with Rewup and Eneba for these vouchers. If you find yourself stuck in this same situation open a dispute immediately.
Rewup Order ID: eb95c088-6294-11f1-aed3-8e4203799bd7
Eneba Linked Order IDs: o-y7xwzqy, o-y7xiy6e, o-y7xifeo