Revivo Avenue Reviews 

⭐ 1/5 — Very Disappointing Quality and Customer Service

I am extremely disappointed with my experience with Revivo Avenue.

I purchased a long-sleeve Henley shirt for almost $100, expecting good quality for that price. I absolutely loved the color and design, but the very first time I wore it, one of the buttons fell off as soon as I tried to unbutton it. Completely unacceptable for a supposedly premium product. The button fell of because it was rotten, I think you should try to open and close them before to send overseas. All the buttons were hard to be opened.

I contacted customer service, explained the situation, and provided photographic evidence. Their solution? Send me a few replacement buttons and offer a 20% discount on my NEXT purchase.

Seriously? After spending almost $100 on a defective shirt, I am now expected to find a tailor, spend additional money, and waste my time fixing something that should never have been defective in the first place.

What makes this even more frustrating is that they offered a discount to encourage me to spend MORE money with their company instead of properly addressing the original problem.

A premium price should come with premium quality and customer service. Unfortunately, Revivo Avenue delivered neither.

I expected a replacement, a refund, or at least a reasonable solution that wouldn’t cost me additional money.

Beautiful designs mean very little when the quality doesn’t match the price and the company leaves customers to deal with defective merchandise themselves.

I would think twice before purchasing from Revivo Avenue again. Very disappointing experience.

My order did not contain all the products. When informing Revivo, they told me I should’ve informed them within the 3 day window. Can you imagine how crazy that is? I pay for products, they do not deliver, and they will not resolve it.

Really. Do not order.

I'm posting this mainly as a warning to anyone ordering internationally and from the UK. After a sizing issue with a Henley, I worked out an exchange with Revivo Avenue over email. I'd place a new order for two Henleys using a 50% discount code, and they'd include a third one (a white colorway) to make it three in total.

Because returns from the UK are expensive and slow (it would have cost me around £35 to send a single item back to France), I was careful to pin everything down before paying. I spelt it out in writing: "I'm placing the order for two black Henleys now with the code, and the third piece (a white colorway) will come included as we agreed, three in total." The founder, who introduced himself to me, agreed "That's correct."

The order then arrived with only two pieces.

When I queried it, the story changed completely. I was told all three should have been added to the basket myself at checkout, and that because their dispatch is "fully automated," nothing could be done. This requirement was never mentioned, despite my asking them to confirm the order before I paid. It then became Customer Service calling the discount and shipping "goodwill gestures" outside any legal obligation, and declaring the case closed.

The product quality itself is fine. But that is not the point. These are not people of their word. They confirmed a three-piece order in writing, agreed to it explicitly with "That's correct," and then refused to honour it once my money was paid. I still have the full email trail.

If you are ordering from the UK in particular, be very careful with this brand. Returns are costly, their confirmations cannot be relied on, and once they have your money the goodwill disappears. Get everything in writing, and understand that even that may not be enough.

Very Disappointing service.
Got the viral jacket that was pushed on social media. Was very excited about this product and got the smallest size to ensure it wouldn’t fit too big. Unfortunately it still was too large and the quality didn’t come across as good as the images had shown. Attempted to return the product, where the proceeded to not email back for 3 days and then when they answered it was that they could only offer store credit.
I came back explaining how legally if it is in the 14 day cooling off period, a full refund is expected (no matter the store policy). They then decide to not answer back my email, leaving me stuck with a jacket I don’t particularly want, and left being disappointed with a brand I was excited to purchase from.
Personally would avoid at all costs, as the design may be nice, the customer service is dreadful.

Poor returns process. Customer needs to pay for shipping and need many emails. I feel like this is a drop shipping scam.

Great experience and great products! Will deffo be shopping here again

This company sells extremely poor products that do not come as advertised. Return shipping costs are on the customer, and since they're located out of China, I literally spent over half the price of the product on return shipping. Additionally, there was extremely poor communication from their customer service team. I have yet to receive a refund for anything.

AVOID AT ALL COSTS.

Brought a men’s fur coat - arrived much later than described on website and faulty so tried to arrange a return was told by the robotic customer service that I would need to arrange for a return to CHINA! Plus the said if have to pay a “restocking fee”. This went back and forth as I was not willing to pay for this as this was faulty so not my fault in the slightest. They took days and days to respond to each email (clear to me now they were dragging this on on purpose). As this is a breach of consumer rights act which I clearly stated, they agreed to “waive” the restocking fee and as I was so over it I decided to pay to return - even though this is not my obligation. A week later I received another coat - which I had clearly stated I DID NOT WANT AS THE QUALITY WAS ABSOLUTELY DIABOLICAL - awful to say the very least. Anyway after about 2 weeks I followed up as I could see the item had arrived, to then be told that they would not be giving me my refund even after confirming on email that they would as they had shipped a replacement. Obviously I told them I did not ask for that etc etc and then they changed their story to the fact the returns deadline was 2 days prior to when I shipped the item…… bearing in mind they were the ones dragging their feet and not responding to my emails.
Honestly please don’t waste your time. 2.7 stars review is honestly to good for this absolutely disgusting company.

These Chinese drop shipping companies have no idea that in Europe we have consumer rights!

I have made a claim to citizens advice who will be taking this further due to breach of my consumer rights.

Do not buy from this website. In the photos the product looks like one thing, but you receive something completely different. Very poor quality — everything is made in China but without any quality control, and sold at a price that is far too high for what it is. They do not allow returns — or if the buyer wants to return an item, they have to arrange and pay for shipping to China themselves!! Customer support staff are polite, but they don’t solve anything. They say you can exchange the item for other products, which makes no sense because they are all terrible. I do not recommend it — stay away from this scam.

The product was beautiful, had nice contact with the company and answered all my questions. Would recommend!

UPDATED: I have finally received my refund for the jacket sending back to their new wharehouse in europe

The hoodie I bought looked like it was much much thicker. The materials are even cheaper than on some websites where you would pay €5 for a hoodie like this!!!! Absolutely not worth €70!! Shame on u

Terrible terrible terrible. These clothes are DROPSHIPPED and they’re not theirs to sell. Worst quality ever don’t even bother it’s not worth it.

If you’re reading this PLEASE avoid this website. The clothes are not originally there’s they are dropped shipped from china and they are extremely poor quality. The clothing I recieved also stunk of rubber and was just itchy. I tried to return and the shipping would cost £40 and they would NOT give me a refund or even a partial refund. Please please do not order from here spend your money on something else

I really wanted to love this brand, but after my first order, I unfortunately cannot recommend them. While the initial shopping experience was great, the actual product and delivery fell far short of the price point.

The Good
There are two reasons this isn't a one-star review:

The Website & Checkout: The site is incredibly functional and easy to navigate. The checkout process was seamless and felt very professional.

Customer Service: When I reached out with questions, the team was timely and responsive.

The Bad
Everything from the shipping onward was a letdown:

Shipping Delays: My order arrived a full week later than promised.

Price Point: This brand is way too expensive for what you actually receive. I expected a premium feel for the cost, but the value just isn't there.

Quality Issues: This was the biggest dealbreaker. The quality is comparable to Zara, but honestly, it’s worse.

The Sizing: It was completely off and inconsistent.

The Cut: I ordered a hoodie, and the hood was oddly shaped and was pointy towards the head (usually a sign of not good enough design)

The Smell: As soon as I opened the package, the clothes had a very strong, weird chemical smell.

Final Verdict: It’s a shame because the brand presents itself so well online, but the lack of quality and the high price tag make it a "skip" for me. There are much better ways to spend your money where the product actually matches the marketing.

It's a scam. Product is very cheap and the returns are impossible, I paid 32 Eur for return and they won't return my money.

Update: they refunded the amount of my order. the company also sent me a formal “defamation notice”:

“Under Article 29 of the French Law of 29 July 1881, the publication of demonstrably false statements of fact about a registered company constitutes public defamation.

This is a formal request we are making for the review to be revised. A reply confirming the correction within the next 72 hours will close this matter on both sides.

Should this matter remain unresolved, formal escalation will be pursued through Trustpilot's Legal & Compliance team and through legal counsel.”

Therefore I’m revising my review. By the way as a matter of fact, my review was true to that day of posting it. When contacting them about my return, this was what they wrote:

“I’ve checked the status of your return, and it appears that the parcel hasn’t yet reached our warehouse. It is currently being held by customs due to unpaid import fees of USD 37, which prevents it from being released for final delivery and inspection.

This situation might have happened if the package was misdeclared by the courier and therefore processed as a commercial shipment instead of a personal return to the seller. When this occurs, customs authorities automatically apply import duties.

We recommend contacting your local shipping provider to confirm the reason for the charge and ensure the customs fee is covered so the parcel can be released and continue its route to us.

Alternatively, we can cover these customs fees on your behalf to speed things up — however, please note that the USD 37 amount would be deducted from your final refund.”

I declared my return according to law - as a return of commercial goods. I did not even have an option to do “personal shipment” because the receiver had to be a physical person for that to be an option in the first place.

Since I don’t want to be getting any more of intimidation with legal action letters, I’m simply leaving all this info here and you make your own opinion about this brand / company.

The products are not what they seem. I ordered a shirt and its clearly awful quality and is shipped from China so takes a long time. The returns will only allow for exchanges so its basically a scam.

DISCLAIMER:
After posting my review, I was contacted by the company and asked to modify or correct parts of it, including references to potential legal steps :D
I found this approach inappropriate and concerning, and it added to my overall negative impression of how this situation has been handled.

SO HERE:
I strongly advise caution when ordering from this company.

The jacket I received was significantly different from what was shown on the website — the quality was poor, the fit (especially the sleeves) was much tighter than expected, and there was a strong chemical odor that made it unpleasant to wear.

When I contacted customer service, the responses I received did not resolve the issue in a satisfactory way. Although a return was mentioned, it was only possible under conditions that I did not consider reasonable, particularly regarding return shipping costs.

After waiting for a response for an extended period, I opened a PayPal case. This case was ultimately decided in favor of the seller.

Overall, my experience was frustrating, and I did not feel that my concerns regarding the discrepancy between the advertised product and the delivered item were adequately addressed.

My experience with Revivo Avenue has been nothing short of a textbook example of consumer deception and disregard for basic quality standards. The sweater I purchased is an utter disappointment — made of cheap, synthetic polyester that bears no resemblance to the advertised product. The fabric feels unpleasant, the stitching is careless, and the overall construction looks like something hastily assembled in the lowest-tier factory imaginable.

To make matters worse, delivery took an entire week longer than promised, with no proactive communication or apology from the seller. When I attempted to inquire about a return, I was informed that shipping the item back to China would cost nearly as much as buying a new one — effectively rendering any “return policy” meaningless.

This brand operates with a shocking lack of transparency and respect for customers. The product quality, delivery reliability, and after-sales support are all equally deplorable. I strongly advise potential buyers to avoid Revivo Avenue altogether — their products are unworthy of the prices they charge, and their service is an insult to honest commerce.

Thank you for your long and beautifully polished PR statement — it almost reads better than the product description you sold me.

Let’s be clear: no matter how you choose to label the item (“faux leather,” “knitwear,” or perhaps “illusion of quality”), the issue remains exactly the same — the product I received looks and feels nothing like what was shown on your website. Calling that “a matter of classification” is a creative approach, but not an honest one.

As for delivery, the fact that you had to explain the meaning of business days speaks volumes about how often this complaint must come up. Late is late — no amount of calendar gymnastics changes that.

And while you highlight your “customer service hours,” perhaps the focus should be on the service part. A buyer shouldn’t need to wait for office hours to receive a basic acknowledgment when something goes wrong — that’s what serious retailers manage seamlessly.

In short: beautifully written response, but still no accountability, no real solution, and no improvement in quality. If only the same effort went into your products as into your public relations.

I had high hopes for this product, but unfortunately, I was disappointed. The quality feels very cheap, and the jacket has a strong smell of rubber, similar to an inflatable pool. This suggests it might be made from low-grade materials. While the design concept is great, the materials used do not justify the price. For what you pay, you deserve much better quality. I cannot recommend.