Fantastic support. Tim helped me within five minutes when I had a few minor issues with the batch retouching. He showed me the correct settings, and everything has been working perfectly since. O... See more
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Review summary
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I tried the color match OFX demo plugin within Davinci Resolve and it totally convinced me. Unfortunately I chose the wrong version (color match photo) during the purchase. Anastacia and Tim from the... See more
Company replied
I have been an extremely satisfied customer since Retouch4me came on the market. Their products just work. If I ever leave Adobe, I know that their standalone products work. Finally, unlike other phot... See more
Company replied
I had such a great experience with Retouch4me support! I wasn’t happy with the Crop tool I purchased last month and reached out to ask if I could exchange it. Tim helped me quickly and professionall... See more
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Company details
Written by the company
Retouch4me is the latest in artificial intelligence for automatic photo retouching. The plugins delicately process photos while preserving the natural texture of the skin. Thousands of photographers use Retouch4me plugins in their professional work. Try Demo for free and see for yourself!
Contact info
10152, Estonia, Tallinn, Vesivärava 50-201, Estonia
- +995597029501
- relu@retouch4.me
- retouch4.me
4.7
Excellent
590 reviews
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Replied to 100% of negative reviews
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The best customer support - problem fixed in less than 5 minutes
Amazing tool and amazing customer support that solved my problem in less than 5 minutes - I accidentaly bought plugin for the wrong account and they fixed that immidiatelty. Totally recommend!
18 March 2026
Unprompted review
Reply from retouch4me
Thank you for the feedback and recommendation. We are glad our support team could resolve the account issue so quickly. Our goal is to save your valuable time, allowing you to get back to your work without any unnecessary delays.
Not Built for Precise Professional Retouching
I tried Retouch4me hoping it would speed up my workflow, but it was not a good fit for professional retouching. My biggest issue is that it changes the face too much. Clients want to look polished, not like a different person. I also need precise manual control and very specific adjustments, and this software does not give me enough of that. The UI did not feel intuitive to me either. For retouchers who care about subtlety, identity, and control, this feels too automated and too limiting.
6 March 2026
Unprompted review
Reply from retouch4me
Thank you for your honest feedback. We’re genuinely sorry to hear that Retouch4me didn’t meet your expectations, especially since achieving a natural, identity-preserving result is the core philosophy behind everything we build.
Our approach is fundamentally different from other AI tools. Rather than applying a broad, automated 'look,' our plugins are designed to function more like precision instruments for the professional retoucher. Each plugin targets a specific task and gives you manual control over the outcome with adjustable intensity and masking. This architecture is intended to provide the flexibility and accuracy that professional workflows demand, allowing you to subtlety enhance an image without altering the subject's identity.
It sounds like the results you saw didn't reflect that level of control. We would greatly appreciate the opportunity to understand what went wrong. Could you please contact our support team and share which specific plugins you used, your settings, and the type of images you were retouching? With that information, we can review your case, help you find the optimal settings for your standards, and ensure you're getting the precise, professional results our tools are known for.
We are always open to dialogue and committed to helping make your workflow as effective as possible.
Kind regards,
Retouch4me Team
Avoid this Bloatware – Hostile Support & Endless Upselling
I have never experienced such a combination of poor software design and outright hostile customer service.
The Software: Even as a paid user, you are never left in peace. The product is essentially "ad-ware" disguised as a professional tool. It constantly pushes pop-ups and advertisements for other products directly inside Photoshop with no way to disable them. Even after unsubscribing from their marketing emails, the software itself continues to upsell you. It is bloated, intrusive, and distracting.
The Licensing Nightmare: You have zero control over your own purchase. There is no dashboard to manage your activations. When I bought a new laptop and tried to move my software, I was locked out and forced to "beg" for access to a product I already paid for.
The Support (Anastacia, Support Specialist):
This was the breaking point. Instead of helping with a simple hardware migration, Anastacia was incredibly unprofessional and accusatory.
False Accusations: She directly accused me of "reselling" or sharing my license with third parties simply because I moved to a new device.
Gaslighting: When I expressed frustration at the lack of a management dashboard, she was condescending, comparing my technical grievances to "disliking the color green."
Hostility: She labeled me as "toxic" for simply asserting my right to use the software on my own hardware.
It is mind-blowing that a paying customer has to "explain themselves" and endure insults from a support agent just to install a plugin on a new computer. Anastacia and this company clearly have no respect for their users' time or privacy. Save your money and find an alternative that doesn't treat you like a criminal for upgrading your laptop.
22 February 2026
Unprompted review
Reply from retouch4me
Thank you for such a detailed feedback. We sincerely apologize for the experience you had with our specialist. We have reviewed the dialogue you had and agree that the tone, the accusations, and the analogies used were unprofessional and unacceptable. This is not the standard we aim for, and we are conducting internal retraining to prevent this from happening again. On the technical side, we provided you with the new keys to get you back to work.
Regarding the license management dashboard — Thank you for sharing, we passed your request to our product team for consideration to make hardware migration easier for everyone.
We hope that despite this interaction, the plugins will be a valuable tool in your workflow.
Thank you so much Anastacia for helping…
Thank you so much Anastacia for helping and guidance me the process for the setting up the software. :)
10 February 2026
Unprompted review
Reply from retouch4me
Thank you so much for your wonderful feedback! We’re very glad to hear that Anastacia was able to help guide you through the setup process. Providing clear guidance and support is very important to us, and we’re happy that your experience was a positive one.
We truly appreciate your trust in our software and our team!
Excellent software
Excellent software.
I had a question to resolve and it was answered quickly and professionally.
6 December 2025
Unprompted review
Reply from retouch4me
Thank you for your wonderful review! We’re happy to hear that our software has been valuable to you and that your issue was resolved quickly and professionally.
stay away
Product does the very few things it does decently. However, there are countless features missing.
Finally, if you decide to cancel your subscription they steal all the credits you've already paid for. Beware.
EDIT- You say in your reply that it's standard practice to delete all the credits somebody has ALREADY paid for. This is a laughable and ridiculous claim.
31 January 2026
Unprompted review
Reply from retouch4me
Thank you for sharing your thoughts with us. We’re sorry to hear that you’ve been disappointed with your experience.
Regarding the credits, please note that they accumulate only as long as the subscription is active. This is standard practice, and the information is clearly outlined on our website and in the personal account section. We understand that this might be frustrating, and we apologize if this caused any inconvenience.
As for the missing features, we are constantly working to improve and expand our services, adding new features as they become available to our subscribers. We appreciate your feedback and will continue striving to enhance our offerings.
We regret that your experience wasn’t what you expected, and we hope to serve you better in the future.
Plugin makes great work
Plugin makes great work! Respect.
But one thing - Cloud Retouching didn't work every time. Photoshop stucks. So asked support for that problem and got right solution for that. Now it works nice!
23 January 2026
Unprompted review
Reply from retouch4me
Thank you so much for your kind words and for sharing your experience! We're really glad to hear that our plugin makes great work for you and that our support team was able to help you resolve the issue
Fast, effective, not too artificial.
Been using their plugins for a couple years for my photography business, they really are some of the best and easiest to work with. When purchasing the plugins, I was assisted by Maria who helped me and explained that I could get an extra discount that I was not aware of. These really are the gold standard.
13 January 2026
Unprompted review
Reply from retouch4me
Thank you so much for your thoughtful review! We’re thrilled to hear that our plugins have been a valuable tool for your photography business over the years. It’s wonderful to know that they’ve made your work easier and more efficient.
We’re also happy that Maria could assist you and help you take advantage of an extra discount. Our team always strives to provide the best support, and your feedback is much appreciated.
Thank you for considering our products the gold standard – it means a lot to us!
Horrible customer service
The retouching is decent. My issue is how often the photoshop plugin takes credits when you try to use them. Lately I have clicked "retouch", it does nothing, but my credit is taken. When I contact their customer support, Anastasia accused me of lying, saying I have never paid for subscriptions or packs when I have a clear purchase history documented ON THEIR WEBSITE. This is scammy, and extremely rude customer service. Anastasia was very rude and unpleasant to chat with. I have been consistently using this service and purchasing credits since May 2025, but after this poor experience I will be looking for a different service.
13 December 2025
Unprompted review
Reply from retouch4me
Credits usage and subscription clarification
We’re sorry to hear about your experience and appreciate you sharing your feedback.
Please note that subscription credits are reset once the subscription is not renewed — this information is clearly stated on our website. Credits are deducted at the moment a retouch is initiated, which is part of how the cloud based tools currently operate. Credits being deducted without a completed retouch is a technical issue and should not happen — we take such cases seriously and review them individually.
That said, we’re sorry if the communication with our support felt unpleasant — this does not reflect our standards, and we will review the interaction internally.
If you believe credits were deducted incorrectly, please contact us via our official support channel with details so we can review the case.
Kind regards,
Retouch4me Team
Very helpful when I am making my…
Very helpful when I am making my purchases.
7 December 2025
Unprompted review
Reply from retouch4me
Thank you for your feedback!
We’re glad to hear that our retouching plugin is helpful when making your purchases. Our goal is to provide clear and reliable results so you can make confident decisions.
Thank you for choosing our product!
A Russian-style business idea
A Russian-style business idea. I've been using plugins since 2023. I recently requested new keys, but they refused. Then came a slew of accusations: I violated the contract, betrayed my trust, transferred the keys to certain people, and I won't receive any more keys. Communication with customer support was simply nauseating: they were rude and called me a liar. All correspondence has been saved. The operator, Anastasia, doesn't understand who she is and behaves absurdly in communication. She said she can read my messages before I write them, that I bought the best product in the world at a very low price, and if I dispute it, my account will be banned—that's all. When I asked for proof, they refused. Anastasia wrote: we are not obligated to provide you with anything. In other words, the seller refused to fulfill their obligations. They refused to refund my money. They refused to provide contact information for higher-ups. Yes, I understand that there are three of you in the company and it's difficult to find a qualified online consultant, but not to this extent. And yes, Anastasia doesn't seem to understand where her salary comes from. I'll contact the bank to dispute the transaction(chargeback) and file a complaint with the consumer protection service. This is simply awful; I'm speechless.
4 December 2025
Unprompted review
Reply from retouch4me
We’re sorry to hear about your experience and regret the frustration this situation has caused. We also apologize if the communication felt unpleasant — this does not reflect the standards we aim to uphold, and we take such feedback seriously.
We would like to clarify that transferring license keys to third parties is considered a violation of our License Agreement and may result in license suspension. License keys are issued for use by a single user or a single workstation. If licenses are purchased for business use, they must be paid for per individual workstation. Unfortunately, the alternative licensing option offered in this case was declined.
Decisions regarding license suspension are based on license usage verification and compliance with our terms, not on personal judgment. While we cannot disclose internal verification details, these policies apply equally to all users.
We appreciate you taking the time to share your feedback. It helps us review our processes and improve both communication and clarity regarding licensing terms.
Tim was extremely good and helpful
3 December 2025
Unprompted review
Reply from retouch4me
Thank you for your feedback! We’re delighted to hear that Tim provided you with excellent and helpful support. Our team always strives to assist users quickly and effectively, and your kind words are greatly appreciated.
Tim was amazing
Tim was amazing. They were on it whenever I need help and the software works flawlessly. Highly recommend!!
2 December 2025
Unprompted review
Reply from retouch4me
Thank you for your feedback! We’re thrilled to hear that Tim was able to assist you whenever needed and that our software is working flawlessly for you. We always strive to provide fast and helpful support, and your recommendation means a lot to us.
Thank you agent Anastacia for helping…
Thank you agent Anastacia for helping me with my installation problems after the updates
1 December 2025
Unprompted review
Reply from retouch4me
Thank you for your feedback! We’re glad to hear that Anastacia was able to help you quickly and effectively with your installation issues after the updates. We always strive to provide fast, clear, and helpful support, and your feedback is highly appreciated.
Great Customer Service
Due to an update, DaVinci Resolve stopped working… but Tim from Retouch4me was able to help me very well and solve the problem.
5 November 2025
Unprompted review
Reply from retouch4me
Thank you for your kind feedback!
Thank you for sharing your experience! We’re so glad to hear that Tim was able to help you resolve the issue with DaVinci Resolve after the update.
We really appreciate your kind words and are happy that everything is working smoothly again!
Tim Is the best
I'd like to thank Tim for his quick action of helping me
1 November 2025
Unprompted review
Reply from retouch4me
Thank you so much for your kind words! We’re happy to hear that Tim was able to assist you quickly and effectively. We’ll be sure to pass along your appreciation to him — it will make his day!
Your support means a lot to us. Please don’t hesitate to reach out anytime you need help or have feedback.
Issues resolved thanks to Anastacia
I was having issues with crashes on Davinci OFX Plugins, they just didn't work. I was lucky enough to have Anastacia in online chat to guide me through and fix everything
31 October 2025
Unprompted review
Reply from retouch4me
Thank you for sharing your experience! We’re so happy to hear that Anastacia was able to assist you and resolve the issues with your DaVinci OFX plugins. We’ll be sure to share your kind words with her — she’ll be delighted to know she made a difference!
We truly appreciate your support and are always here if you need any further help or have suggestions.
(🇺🇦) I am extremely disappointed with…
I am extremely disappointed with Retouch4Me. The quality of the retouched results is consistently poor and does not meet professional standards. Despite following their recommended workflow, the edits often look unnatural, inconsistent, or outright unusable for professional work.
(Specific examples of these issues can be provided upon request).
Adding to the frustration is the lack of support. Responses are slow, unhelpful, and often fail to address the actual issues. For a paid product, this level of service is unacceptable.
Overall, I cannot recommend Retouch4Me to anyone who values high-quality retouching or reliable customer support.
updated:
Additionally, your support team did not respond promptly to my request for proof of purchase (VAT invoices) during the 500 error on your website on 28/10/2025. (I tried to reach you by phone on 28–29/10/2025 at +372 54420584, but was unable to get through. This confirms my statement regarding the low level of service provided to existing customers.
+The advice to use a VPN raises serious concerns regarding security compliance and professional conduct. This guidance, provided by your support team during this period, was neither professional nor acceptable. It caused unnecessary operational complications and significant mental stress to my employee, particularly in the context of the ongoing 🇺🇦 Ukraine/russia conflict, as some of his relatives are currently participating in the military operations on the battlefield.
29 October 2025
Unprompted review
Reply from retouch4me
This Review is Not a Reflection of Our Service
Thank you for taking the time to leave a review. We take all feedback seriously, as it helps us improve our products and customer support.
However, after a thorough investigation of our records, we have determined that this review is not a genuine reflection of a customer experience with our service. It appears to have been left by an individual who was permanently blocked from our support system for violating our terms of service.
Prior to this review, the same user sent our support team a message containing extremely offensive, abusive, and hateful language. The messages included severe personal insults and statements that incite ethnic hatred, which fall under the category of hate speech and are considered a criminal offense in many jurisdictions. We have a zero-tolerance policy towards such behavior, and the user was immediately and rightfully blocked.
Given these circumstances, we cannot consider this review as good-faith criticism. It is a retaliatory action following our necessary decision to block the user for their unacceptable conduct.
For our genuine customers, we wish to reaffirm our commitment to providing high-quality retouching software and responsive, professional support. We are always here to help through our official support channels and are dedicated to resolving any legitimate issues you may encounter.
The Retouch4Me Team
one of the best plug ins complex for…
one of the best plug ins complex for portraits retouching and constantly improving updates! Please do not stop making photographers life easier!
27 October 2025
Unprompted review
Reply from retouch4me
Thank you for your amazing feedback!
Thank you so much for your wonderful words! We’re thrilled to hear that you enjoy our portrait retouching plugins and appreciate the constant updates.
Your encouragement truly motivates our team to keep innovating and making photographers’ lives easier. Thank you for being part of the Retouch4me community!
I use the apps for some time and i'm so…
I use the apps for some time and i'm so happy using them and they save me so much time. The support is great, I had problem and it was so easy to solve it with Anastacia helping me.
23 October 2025
Unprompted review
Reply from retouch4me
Thank you for your kind feedback!
We’re so happy to hear that you’ve been enjoying our plugins and that they help you save valuable time! It’s also wonderful to know that Anastacia was able to assist you quickly and easily.
Your feedback means a lot to us — thank you for being part of the Retouch4me community!
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