Retainers Direct Reviews 1,126

First time customer and has been a terrible experience. First my shipment did not include everything I paid for and then the retainers bag to send back was not included as well. I’m still waiting to be corrected and of course more delays due to this

I'm super happy with my upper and lower retainers. I used Smile Direct Club to align my teeth before they went bankrupt. I turned here to get retainers to keep my teeth in place. They fit amazingly—far better than even my Smile Direct retainers ever did. Their incredibly comfortable. Zero complaints.

Was really excited to try out my retainer, but apparently I did the imprints wrong because my teeth wouldn't fit in them! 😭 reached out to support to see if I could get another mold done but no response. Really bummed and hoping I can get the $100 back for my upper retainer.

Good for the price, shipping was slow but the process was straightforward. Very happy with my retainers.
My original ones from the dentist broke while I tried to clean them so ordered these. They're are a lot easier to clean and I would recommend.

My daughters retainers were worn out and need to be replaced. Called her orthodontist and was shocked at how much they wanted. I did a little research online and contacted Retainers Direct and to my surprise got a live person - Tanner - who was fantastic. Shipped them her dental impression from the orthodontist, made payment online, received her new retainers the next week. And saved a load of money!

You get what you pay for… The process took forever and the retainer fit is just ok. My situation was that my old retainer broke. My teeth moved while I waited for this online company to get a retainer to me. They sent a note that they adjusted a few things while making it.. Listen folks, just don’t lol. Go see your local ortho.

It took three months to get my retainers. The quality is fine but the turnaround is awful -- it has really affected my teeth in a bad way, actually. It's not necessarily how long they take to make the retainers -- it's the shipping of 10-15 days at every step. So if there's a problem (like there was with mine), then that easily adds on a month. So yeah, sure, use them -- but be safe and plan for three months turnaround. I wish I had paid attention to the other reviews who also have noted this.

The process was really quite easy. The price is pretty fair considering what an orthodontist would charge (at least half the price for these) and the product that arrived was surprisingly better quality than I had imagined. I was previously a "Smile Direct" customer until they went bankrupt, and these retainer are considerably more better quality in terms of material, sturdiness and I believe what will translate into longevity. The only star missing is they took a LOOOONG time to arrive. After MANY weeks I gave them an email nudge and they arrive 3 days later. Not sure what was going on there.
But overall, I would for sure recommend these to someone else.

Not good, I paid 164 dollars and the retainers were never sent to me. They sent me a kit and I did it and sent it back to them and I have never received the retainers, not a call nor email and still waiting

I ordered a replacement upper retainer. It arrived fast and fits great. I recommend this company for a replacement retainer.

Got my retainers quickly and they fit perfectly! Had to reorder and they send me 3D models so I can have them replaced at any time in the future. Highly recommended!

I ordered a first set of retainers and those fit well. Before this set wore out (about 8 months later), I ordered two more sets. When I needed to switch to one of the new sets (about two months later), they seemed like they fit, but my teeth began shifting within two weeks. I realized the two new sets had not been trimmed properly to hold my teeth in place. I wrote and asked them if I could send them back to be trimmed. They refused. I was not asking for a new set. What a waste of money. The quality control is obviously lacking.

The process was easy and the retainers fit perfect. They reached out when they had concerns my molds may not be perfect so that they could ensure I was happy with the fit. I wish the time from returning molds and receiving retainers was faster though.

I am very happy with my retainers after trying them out! The material is feels sturdier than my current retainer, which makes it less likely to deteriorate quickly. The modifications also feel natural! The order had a quick turnaround and the process was simple to follow. They fit perfectly!

Excellent customer service and quality product. Tanner replies to inquiries promptly. Any issues are resolved professionally and swiftly. The quality and fit of the retainers is great. Highly recommended for saving money and visits to the orthodontist.

Even though it took a while, my daughter received her lower retainer today and it was a perfect fit. Will be ordering my son's retainers soon.

This is my third retainer from Retainers Direct. I am very happy with the product and the service. I love the convenience of mailing in the impressions and getting the retainer back soon. They are very helpful with the process and any problems are immediately addressed.

I had used Retainers Direct about two years ago and it was a good experience. When I broke my retainer, I decided to get another one from them. The process took about a month to get the new retainer, one I had to make an impression of. When I had questions, responses were prompt. When I got the retainer, a card that came with it said the impression was shallow and modifications were made, but the retainer fits perfectly!! Both times the retainer was great

Great process, was relucant at first but the entire process was really simple and my retainer fits perfectly!

The process was easy and the communication was excellent! When I had a question I’d email and a response would come within the hour normally. It did take a bit longer to receive my retainer due to it being around the holiday season but that’s nothing that deterred me. Thanks for a wonder end product that fits well and is very durable.