Resurs Danmark Reviews 

3,175
TrustScore 3 out of 5

2.9

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Rated 5 out of 5 stars

Resurs Bank made the whole process incredibly smooth and fast, exactly what you need when an unplanned purchase comes up. The approval was quick and the credit terms were clear from the start. Highly... See more

Company replied

Rated 1 out of 5 stars

Resurse Bank just bought my loan. They refuse to provide payment details, unless I install their app and/or agree to a bunch of new terms. Their "support" is just a useless AI bot, which can only t... See more

Company replied

Rated 1 out of 5 stars

I tried to get a loan four times from elgiganten store via resurs bank, thinking there might have been an error in the loan application process. I wanted to buy my mom a new phone, which costs 10,000... See more

Company replied

Rated 5 out of 5 stars

There was only 1 thing that slowed the process down. Because I am English (even though I have lived in Danmark for 7 years) they still needed my Danish partners verification for the loan to be grante... See more

Company replied

Company details

  1. Bank
  2. e-Commerce Solution Provider
  3. Payment Service

Written by the company

Dette er vores officielle side for Resurs, her besvarer vi dine spørgsmål og kommentarer. Find svar på de ofte stillede spørgsmål i vores FAQ: www.resursbank.dk/kundeservice


Contact info

2.9

Average

TrustScore 3 out of 5

3K reviews

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2.9

All reviews

(3,175)

372 reviews in the last 12 months

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Rated 5 out of 5 stars

It was easy and fast .

It was easy and fast .. thank you for efficient service and personal follow up !!!

21 May 2023
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Hi,

Thank you for taking your time to review us.
We are happy that you find our customer service to be easy and fast.

Best regards
Marie, Resurs Denmark

Rated 1 out of 5 stars

The whole process is made so difficult…

The whole process is made so difficult and transactions are not going through so they could charge extra!
Shameful company!

Have not recieved any private message from you! Please stop lying!

22 May 2023
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Dear Raul

We are truly sorry to hear about your experience.
We like to know whether we could have done anything differently for you. Therefore, we've sent you a private message, that we hope you will respond to.

Kind regards
Marie, Resurs Danmark

Rated 5 out of 5 stars

Fast and the Polite

Super amazing service. I cannot describe perfectly enough how fast and effective the staff were to help me with my loan. All my questions were answered in depth without misleading information. Staff was also very kind and patient with even tedious questions.
Thanks Resurs!!!

8 May 2023
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Dear Cameron

Thank you for taking your time to review us.
We are happy to hear that you had an amazing experience with Resurs.

Best regards
Marie, Resurs Denmark

Rated 1 out of 5 stars

I’m not recommend this bank

I’m not recommend this bank. They don’t comply with the terms of the contract, the money should have been transferred to the bank account within 3 work days. It's been a week and I still haven't received the money. Communication is bad, doesn’t try to solve the problem. They don’t respond to e-mail because I want to cancel the contract. We feel cheated.

20 April 2023
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Dear Helmantas

We are truly sorry to hear about your experience with Resurs.
I see that you have already been in contact with our customer service and have been provided an explanation.

Kind regards
Marie, Resurs Danmark

Rated 5 out of 5 stars

All perfect !

15 April 2023
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Hej Torun

Tusind tak for din anmeldelse. Vi er glade for at du har haft en god oplevelse.

Venlige hilsner
Marie, Resurs Danmark

Rated 5 out of 5 stars

A very big thanks and appreciation

A very big thank you to Hossam, Liza, Lumturije and Christian for your help today. Your explanations, patience, the smiles behind the telephone and above all your service. It was fantastic 👏 👌 😀 🙌. Tusind tak for hjælpen.

30 March 2023
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Dear Obeng

Thank you for taking your time to review us.
We are happy that you find our loan team to be the best.

Best regards
Sofia, Resurs Denmark

Rated 5 out of 5 stars

best service in denmark right now

7 May 2022
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Dear Bogdan

Thank you for taking your time to review us.
We are happy that you find our customer service to be the best.

Best regards
Resurs Denmark

Rated 1 out of 5 stars

Overall a really bad experience.

Overall a really bad experience.

First of all terrible website. It's really difficult to move around on the website and figure out where to go, and what to do. (Even one of their employees agreed with me on this)

Litterly no customer service, when it comes to an established loan.

Dont establish loans with this company.

18 February 2022
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Hi Sebastian

We are truly sorry to hear about your experience.

We want to look at your case and whether we could have done anything different for you. Therefore we've sent you a private message, that we hope you will respond to.

Kind regards,
Resurs Bank

Rated 1 out of 5 stars

Horrible service

Horrible service - signed up for a 0% interest loan, and ended up paying 21% for the first month, then had to pay a penalty-fee for them having to move us over to the original plan that we signed up for in the first place. Would NEVER take a loan here again. Could not recommend this to anyone.

17 January 2022
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Dear Emilie

We are truly sorry to hear about your experience with Resurs Bank.

We always recommend our customers to read the terms and conditions in their loan agreement carefully. Here it is specified, that any loan is subject to fees and interest, in case we don't receive payment in timely manner.

Kind regards
Resurs Bank

Rated 5 out of 5 stars

See next time 😘

4 January 2022
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Hej Elisabeta

Mange tak for alle stjernerne, vi glæder os til at kunne hjælpe dig igen en anden gang.

Med venlige hilsner,
Resurs Bank Danmark

Rated 5 out of 5 stars

super service

13 December 2021
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Hej Zalewski

Tak for dine stjerner.
Vi er glade for at høre, at du er tilfreds med vores service.

Venlige hilsner
Resurs Bank Danmark, Karina

Rated 5 out of 5 stars

Resurs bank

Resurs bank
I'm happy to be Customer of resurs bank. It's very much helpful Customer service. One of the great customer care executive Fredrik Jenson ❤️❤️❤️ such a nice gentle man .
Answered all of my questions with very shot time .
So helpful
I am very excited to write this review

3 December 2021
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Dear Lakshminarayanan

We are happy to have you as a customer, and very happy to hear about your great experience with our staff.
Thank you for taking your time to review us.

Best Regards
Resurs Bank Denmark

Rated 5 out of 5 stars

Best Resurs bank

I'm happy to be Customer of resurs bank. It's very much helpful Customer service. Not difficult to get loan or credit card. Feeling very comfortable and positive when you talk with customer service Executive. I advise to everyone. Try to be Customer of resurs bank. You will never gone be sad. They will keep smile always in your face

2 December 2021
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Dear Saini

We are truly happy to hear about your excellent experience with our customer service.
Thank you so much for taking your time to review us.

Kind regards
Resurs Bank Denmark

Rated 5 out of 5 stars

Ok 👍 👍

Ok super good 👍👍👍☘️

4 November 2021
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Hej Tutuianu

Tak fordi du har taget dig tid til at anmelde os.
Vi er glade for at høre, at det har været en god oplevelse.

Venlige hilsner
Resurs Bank Danmark, Isabel

Rated 1 out of 5 stars

Really bad experience with Resurs Bank

I have a really bad experience with Resurs Bank. I had an Upgrade loan agreement with Resurs for my phone purchased from Elgiganten. I have experienced a terrible customer support through those two years of the loan. It caused me a lot of nerve. Whenever I would reach out to them, I would have to wait for their reply for a long time (about a week or so). If I called them, the phone agreements would not be reflected in my account. Every time I would be talking to a different person on my e-mail communication, thus - no consistency. Their replies were also very poor and not focused on helping me understand my case, let alone change it. When asked for manager's help, the employee told me "Unfortunately it's not always ideal when a manager steps in as they're not as comfortable with handling accounts, I can see the change was made, but not the way which is needed for this account." They would often disappear from e-mail communication and I would be left hanging there with no response, even after three follow-up e-mails. Overall, really bad experience.

I would definitely not recommend trusting them with any important matters of your finances (small ones either).

20 August 2021
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Dear Indre

We sorry to hear you have had a bad experience and several misunderstandings.

We would like to talk to you, so please call us 39 13 16 00 and ask for one of our teamleads.

Best regards
Resurs Bank Danmark, Karina



Rated 5 out of 5 stars

its very good i tryd few times fast…

its very good i tryd few times fast answer with good help and good udbitaling

2 July 2021
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Hi Siavash

Thank you for all the stars.
We are glad to hear you are satisfied with our service.

Best Regards
Resurs Bank Danmark, Karina

Rated 5 out of 5 stars

Super service 🦾

2 July 2021
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Hej Martin

Tak for dine fine stjerner.
Vi er glade for at du er tilfreds med vores super service :-)

Venlige hilsner

Resurs Bank Danmark, Karina

Rated 5 out of 5 stars

Resurs Bank Danmark is amazing…

Resurs Bank Danmark is amazing organization, I am happy in dealing with them!

8 April 2021
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Mange tak for den fine anmeldelse - vi er meget glade for din feedback !

Rigtig god dag
Caroline, Resurs bank

Rated 1 out of 5 stars

RENEW IT. PBS doesn't work and send to connectioninkasso.dk who want dispute... to make Fees... Resurs Bank treated us unfairly

Manipulative, Unfair, Threatening and very bad Leagal establishment of collection by connectioninkasso.dk

I am shocked such a Legal entity is in Denmark. I have the payment plan about RENEW it with resursbank. When we bought a phone, The Guy in Elgiganten made PBS and mentioned payment will be deducted automatically. We never denied about the payment or never ever declined the payment.... Not got any physical letter from them... They send to this inkasso, who treat badly want to grab on fees and make a false statement.

They threat people, do whatever they can do to make you pay and harass people... to get the own fees from client... They will try to do whatever they can .... It fraud mix with their clients and i really doubt that resursbank is involved with them.

Resursbank and collection trap the people and make money together...

11 February 2021
Unprompted review
Resurs Danmark logo

Reply from Resurs Danmark

Hello Nasil.

Thank you for your review.

In our system the contract is not in your name. Due to GPDR, I can not comment further in this matter.

Best Regards

Resurs Bank, Danmark

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