I had issues with customer service initially and they followed up and took my concerns seriously. On my return visit it was evident that it was not just lip service but action had been taken to improv... See more
Company replied
Location
Switch locationShop 211 Pacific Epping Shopping Centre, 571-583 High St, 3076 Epping, VIC, AU
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See what reviewers are saying
I have been to many results laser clinics around Melbourne and Jaz from Pacific Epping is by far the best laser technician. She is highly professional, thorough, has excellent customer service and is... See more
Company replied
I am a returning customer doing maintenance now spread out. Friendly staff with great advice. Also i was late due to traffic accident, they moved my appointment to a later time same night, istead of... See more
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Your new staff don't look like they want to be there, presentation is poor, no make up, dirty uniforms, never introduce themselves or have any kind of customer service. Such a shame to have lost your... See more
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Company details
About Results Laser Clinic - Epping
Written by the company
We're committed to delivering real results! Results Laser Clinic is committed to making you look and feel your very best. Offering affordable Laser, Skin & Cosmetic treatments that deliver effective results every time! We are a results driven company focused on building confidence in your skin & body
Contact info
Shop 211 Pacific Epping Shopping Centre, 571-583 High St, 3076, Epping, VIC, Australia
- (03) 9966 7804
3.9
Great
371 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am not happy and disappointed to my…
I am not happy and disappointed to my last time appointment.
I recently had a distressing experience at Results Laser Clinic Epping that I feel compelled to share.
The girl was not did properly my laser at Epping Clinic.I had an appointment for half legs , Brazilian, underarms and Chin.She supposed to be take 30 minutes to get the job done, but she finished it between 8-9 minutes
.I called to the head office and was told them. They said that you have to wait for a week , if your hair will not fall down, call us after a week.I called them again after a week and explained them hair are not falling down yet. I had another treatment scheduled 21st November.
I went there yesterday and the girls said , not you don’t have any miss spots, looks ok , even they did not check it properly.When I said to them , I had 2 sessions before , after that my hair was startled falling down after a week, then they asking me after how long you had a last session, I said I don’t remember, I think I had my first session after 30 days and second was after 60 days, then they said that you not taking sessions consistently that why this time hair is not falling down, when I just left the clinic and checked when was my last appointment then I realised that my past 2 sessions were also after 60 days .Again yesterday I called to the head office and was told them, they were saying something different, seems like they were making excuses, they did not accept their mistake.
As a loyal customer who has been to this clinic multiple times, this experience was disheartening. I expected better treatment.Unfortunately I still have got another 9 sessions with them and feeling , I am wasting my money.
There are more good options than this:(
7 November 2024
Unprompted review
Reply from Results Laser Clinic - Epping
Hi There ,
Thank you for taking the time to review Results Laser Clinic.
We sincerely apologise for the inconvenience caused during your appointments.
Our team strive to achieve 5 star experiences through our service, delivering results and accommodating to all clients.
The client experience team would like to speak to you as your feedback is valuable to us.
May we ask you please email info@resultslaser.clinic with your details.
We look forward to hearing from you.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Epping
Hi Bina ,
Thank you for taking the time to review Results Laser Clinic.
We are so glad to hear you loved our Laser Hair Removal treatment and service. Thank you for your kind words and recommending us to others.
We look forward to seeing you at your next appointment.
Kindest,
Results Laser Clinic
Client Experience Team
Friendly staff
2 June 2024
Reply from Results Laser Clinic - Epping
Hi Enza ,
Thank you for taking the time to review Results Laser Clinic.
Our team strive to deliver excellent customer service. Thank you for recommending our clinic, our therapist appreciate your kind words. We look forward to seeing you again.
Kindest,
Results Laser Clinic
Client Experience Team
The therapist was very professional but…
The therapist was very professional but warm and friendly at the same time. Had a beautiful experience receiving the therapy
4 June 2024
Reply from Results Laser Clinic - Epping
Hi Mandeep ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Really good experience
I had a really good experience with Havva. She is very thorough and made me feel very comfortable. From now on I will be booking with her!
4 June 2024
Reply from Results Laser Clinic - Epping
Hi ,
Thank you for taking the time to review Results Laser Clinic.
Our team strives to always be polite and work hard to deliver amazing results for our clients.
Thank you for your kind words. We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Always a great experience
The ladies here are so lovely and understanding. They make me feel so comfortable. It's always sparkling clean.
23 May 2024
Reply from Results Laser Clinic - Epping
Hi Michelle ,
Thank you for taking the time to review Results Laser Clinic.
Our team strive to deliver excellent customer service. Thank you for recommending our clinic, our therapist appreciate your kind words. We look forward to seeing you again.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Epping
Hi Rashpal ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Good staff outstanding customer…
Good staff outstanding customer service good job girls thanks
24 May 2024
Reply from Results Laser Clinic - Epping
Hi Jagir ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Epping
Hi Kathy ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Very professional and helpful.
13 May 2024
Reply from Results Laser Clinic - Epping
Hi Julia ,
Thank you for taking the time to review Results Laser Clinic.
Our team strives to always be professional, pay great attention to detail and deliver great service.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Epping
Hi Ally ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Very friendly staff.
I have a positive amazing experience.they explained the process very well and the staff is very polite and accomodating.Thank you very much.
10 May 2024
Reply from Results Laser Clinic - Epping
Hi Ivan ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
im not happy of results because after…
im not happy of results because after 11 sessions still the hair didn't remove and grow up again
29 April 2024
Reply from Results Laser Clinic - Epping
Hi Masoumeh ,
Thank you for taking the time to review Results Laser Clinic. We are sorry to hear that you are not happy with the service received.
The client experience team have your details and will be in contact to discuss your experience.
We look forward to speaking with you.
Kindest,
Results Laser Clinic
Client Experience Team
Usually when I go to Epping I feel like…
Usually when I go to Epping I feel like the staff listen to what I say when I ask for something specific to be done in my laser appointment. I didn’t feel comfortable nor did I like the lady that I had for my last appointment, every time I would ask a question or tell her to redo something she would make it seem like such a task and say that she has already done it. I prefer to not have her for my next or future appointments.
27 April 2024
Reply from Results Laser Clinic - Epping
Hi Jules ,
Thank you for taking the time to review Results Laser Clinic.
We sincerely apologise for the inconvenience caused during your appointments.
Our team strive to achieve 5 star experiences through our service, delivering results and accommodating to all clients.
The client experience team would like to speak to you as your feedback is valuable to us.
May we ask you please email feedback@resultslaser.clinic with your details.
We look forward to hearing from you.
Kindest,
Results Laser Clinic
Client Experience Team
Very friendly staff and respectful
Very happy with the results so far and the staff are so wonderful
26 April 2024
Reply from Results Laser Clinic - Epping
Hi Narissa ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Epping
Hi Seema ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Epping
Hi Gina ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strives to always be friendly, approachable and professional with all of our clients.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
I showed up to my appointment after…
I showed up to my appointment after leaving work early to be on time.
When I got there she told me I was not in the system! I had a VOICEMAIL and a SMS confirming my appointment!!!!
Unbelievable I waisted my time and lost 30min wage 😡😡. There was no one there and there was 2 of them standing around. They wouldn’t do it for me as I was not on the system!!!!
5 April 2024
Unprompted review
Reply from Results Laser Clinic - Epping
Hi,
Thank you for taking the time to review Results Laser Clinic.
Thank you for taking the time yesterday to speak with one of our customer care team members to resolve this matter.
Please feel free to contact us on 1300 722 432 if you have any other questions.
Kindest,
Results Laser Clinic
Client Experience Team
Good results ,easy to book an…
Good results ,easy to book an appointment ,good customer service
6 April 2024
Reply from Results Laser Clinic - Epping
Hi Jatinder ,
Thank you for taking the time to review Results Laser Clinic.
We love hearing how you are happy with our service. Our team strive to be accommodating with all of our clients.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
Reply from Results Laser Clinic - Epping
Hi Sanaz ,
Thank you for taking the time to review Results Laser Clinic.
Our team strives to always be professional, pay great attention to detail and deliver great service.
Thank you for your lovely words.
We look forward to continuing your beauty journey.
Kindest,
Results Laser Clinic
Client Experience Team
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