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Postal Racket Stringing Service and Online Racket Sports Retailer.
United Kingdom
I placed my order 1 month ago, I haven't even received the parcel with the shipping label yet, I did let them know about the delay 11 days ago, they said they were gonna send it soon, but it never happened. I wouldn't recommend this company to anyone
First time i have used them and it's been a total nightmare. Have chased countless times but communication back is diabolical. Causing me so much stress wondering where on earth my brand new racket is with so much back and forth. Have been concerned it is a scam as throughout the course of the month I have been in touch with the founder Adam - 7 times I have asked him for a quick phone call to reassure me this is a genuine business rather than an internet scam and every time he refused. Conplete lack of courtesy considering the hassle this has caused me. Seems very apologetic on email...but just will not pick up the phone to call me!!! Gave me some free balls for the hassle factor which was a nice touch but too late, and my frustration could have been avoided had he been more proactive, with more urgency and had he given me a quick phone call
Outstanding Service!! Love the new strings on my racquet ! Reliable n fast service! Highly recommended n highly trusted !!
Reply from Restring My Racket Ltd
Thank you Tiara! We are so pleased to hear that you like your new strings, and we look forward to stringing your racket again in the future! All the best.
Sent 2 badminton rackets for restring. Paid a bit extra for a quicker delivery which was a mistake on the website apparently.
Just received them back after 12 days!
They did a good job but it’s taken far too long.
Reply from Restring My Racket Ltd
Hi Andrew, thank you for your review and thank you for using our service. I’m sorry that the service took too long for you on this occasion, we are constantly working to improve our service and we appreciate your feedback.
In regards to the delivery options, because of an error on our website, you weren’t shown the correct stringing shipping options. So you didn’t actually pay extra for a quicker service, you paid less than our standard service would cost. This is our error and it has since been rectified on the website.
I hope you enjoy your rackets and hope you’ll consider using our service again.
All the best,
Adam
The restring part of service was fine. I left my rackets at One-Stop Hermes collection point on monday at 10am. I was notified on Thursday at 1am that they were restrung and ready to come back. They arrived monday at 5:30pm. So Hermes had them for 5 days. I had 3 matches to play over that weekend with an old racket. I haven't had chance to use rackets yet to comment on restring quality
Good service. An excellent guide helps you decide what type of strings you need and how tightly you’d like your racquet strung.
The service itself is easy and quick. Price depends on what type of strings you choose.
Great service, no pun intended. Very efficient and exactly as advertised
Good efficient service. Couldn't fault the quality. Will be using them again.
Recommended.
Reply from Restring My Racket Ltd
Thank you Prasun, We hope you enjoy your racket! All the best.
Very good restring service. Quick delivery of packaging and rackets returned within a week.
Reply from Restring My Racket Ltd
Thanks Linda! We hope you enjoy your rackets, and hope to string for you again in the future!
Excellent service. Easy to use, racket was returned quickly and had no issues. Highly recommend.
Fantastic service from start to finish. Contact-free pickup is innovative and painless, and the information on the site is top-notch.
Communications have been excellent and I have already recommended this service to my friends and family. Thank you!
Reply from Restring My Racket Ltd
Thanks a lot Dan! We hope you enjoy your racket, and we look forward to stringing for you again in the future.
All the best!
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