Rest Relax Reviews 45

TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Phenomenal mattress. Spent years dealing with memory foam and "orthopaedic mattresses", don't waste your time, get yourself a reflex foam one.

Rated 3 out of 5 stars

I needed to return an Item but kept getting fobbed off by Customer Services. Although this company says it offer a returns service I found that to be non existent. Update 20/12/2025 - I have come... See more

Company replied

Rated 1 out of 5 stars

The bed we purchased was such poor quality, it broke as we were putting it together despite having done loads of build it yourself items, the quality is awful. We purchased the Carra Pine triple slee... See more

Company replied

Rated 5 out of 5 stars

Very pleased with our European size single mattress that we bought for our grandson to fit his Stompa cabin bed. There was an issue with the original delivery date but I'm giving this company five sta... See more

Company replied

Company details

  1. Bed Shop
  2. Bedroom Furniture Store
  3. Furniture Store
  4. Mattress Store

Written by the company

What We Offer? At Rest Relax, our speciality is… well, beds! But we also go one step further. We offer a range of mattresses, headboards, gaming desks, gaming chairs and gaming beds! Why Choose Us? At Rest Relax, we have a team of passionate and experienced staff that want nothing more than to help you find your perfect bed or mattress. All of our beds are crafted from high-quality materials, yet can't be beaten on price. Our beds are luxurious, comfortable and most of all, affordable. We pride ourselves on providing a great service to every customer, that's why we have a lovely customer service team ready to help you with any query, question or problem you may have at a moment's notice. All of mattresses, divans and headboards are made in the United Kingdom and all of beds are responsibly sourced and supplied into the UK market.


Contact info

3.7

Average

TrustScore 3.5 out of 5

45 reviews

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1-star

Replied to 75% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Rest relax - Great mattresses, great prices

The website was easy to use with a good selection of different mattress types in all sizes. The prices were really good and delivery was free and very quick by courier. This was my second time buying mattresses from Rest Relax, I was very happy with the first purchase so had no hesitation in buying a further mattress from them. I would recommend Rest Relax very highly.

21 August 2023
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Reply from Rest Relax

Thank you for your wonderful review and for choosing Rest Relax for the second time – your loyalty means so much to us!

We’re thrilled to hear that you found our website easy to use and appreciated the wide selection, great prices, and free, fast delivery. It’s fantastic to know that your first experience gave you confidence to return, and we’re so glad we could meet your expectations again.

Your recommendation means the world to us, and we’re grateful for your support. If you ever need assistance, don’t hesitate to get in touch – we’re always happy to help!

Rated 1 out of 5 stars

Ordered a mattress on 3/6/23 said it…

Ordered a mattress on 3/6/23 said it was on its way when evri on the 7th contacted customer service to say we hadn’t received it they said they would get back to us , but still haven’t heard from them 27 th June and they say order fulfilled! Lucky I paid by credit card so will contact my bank to get my money back!!!

6 June 2023
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Reply from Rest Relax

Thank you for your review.

We sincerely apologise for the issues surrounding your order, our courier partner unfortunately lost the first mattress and we have to wait 48 hours for them to conduct a search before a new one can be dispatch.

We are however, happy to hear that you have now received your mattress.

We are sorry for any upset caused.

Many Thanks, Rest Relax

Rated 5 out of 5 stars

Mattress delivered quickly

Mattress delivered quickly, as described and good service

1 June 2023
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Reply from Rest Relax

Thank you for your review.

We are delighted that you experienced a good service, we would appreciate any applicable recommendations from yourself greatly.

Many Thanks, Rest Relax

Rated 5 out of 5 stars

Well made desk which is very sturdy

Well made desk which is very sturdy, we are very happy with our purchase.

30 March 2023
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Reply from Rest Relax

Thank you for your review.

We are pleased to hear that you experienced a good service from ourselves and our delivery partner.

We hope to see you again.

Many Thanks, Rest Relax

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