I'm not even a paying user of their platform and they gave live on-demand support with an actual person. This is unheard of in tech. I literally have only a few bots following me - these guys are seri... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
SOOOO grateful for this support! Thank you for being available for us after hours-- when we needed it. We have a big broadcast event tomorrow with high stakes and it means the WORLD to be able to ha... See more
The ease of access to support is amazing and the speed of help to resolve all our issues was incredible. Really know that no matter what is happening there is someone moments away to walk us through... See more
Restream customer support is, no exaggeration, the best tech support I've ever received from any company, and I've worked in the IT industry for 40 years. All the support staff I've dealt with have be... See more
Company replied
Company details
Written by the company
Restream helps content creators produce high-quality live videos with ease. Whether you're a business, church, gamer, or podcaster, you can stream on Facebook, YouTube, X, Twitch, your own website, and much more at the same time. With Restream, you can run live interviews, announce company news in real time, host live shopping events, record podcasts, broadcast offline concerts and conferences, conduct Q&A sessions, demo products, or stream gameplay. Our most beloved tools? A multistreaming plugin for software like OBS, web-based studio, pre-recorded streaming, live guest invites, video clip trimming, QR codes for live sales, and multi-chat. Join 6M+ streamers who trust Restream to amplify their live presence across all channels.
Contact info
515 Congress Ave, Suite 1050, 78701, Austin, United States
- support@restream.io
- restream.io
4.6
Excellent
504 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 1 month
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super well done
14 February 2024
Reply from Restream
Amazing! Thanks for your feedback and for streaming with us.
- Anya
expensive for just logo removal
the service itself is good but it's expensive and not useful enough compared to the price
i had trouble streaming to Twitter (X) / Instagram / kick
the only services that worked fine were YouTube and Twitch
edit: after reaching out to support they explained some technical stuff and etc, but it is still pricy for how limited the features are
4 February 2024
Reply from Restream
Thanks for sharing your thoughts. We're sorry to hear you find the cost high and that you've faced challenges with streaming to certain platforms.
We're always looking to balance quality and affordability; feedback like yours is crucial. Regarding the issues with Twitter, Instagram, and Kick, we'd like to dive deeper and help solve those for you.
If you're up for it, we'd appreciate the chance to discuss how we can make our service more valuable to you. Your satisfaction with YouTube and Twitch streaming is a great start, and we'd love to extend that positive experience across all platforms.
Anya, Director of Product Marketing
Its way easier now
Setting up each stream took a bit of effort the very first time (as it should). After that initial effort, starting a multi stream broadcast is as easy as clicking “start”!
Love how easy it is to use Restream.io. Thanks!
10 February 2024
Reply from Restream
Thank you so much for sharing your experience. We strive to make going live as easy as possible, so your feedback is very inspiring.
We are here to help if you ever need anything.
Happy streaming!
- Anya
Great
Great: better price than what I was paying elsewhere, more features to use like the various background music selections, countdown timers, scrolling marquee, and ease of prescheduling a live stream. We also liked the stream performance email immediately following the stream.
Cons: in the playback video stored on Restream and on YouTube, there are frame drops, so the video feed stalls every few moments. It almost appears to coordinate with when I click on viewer comments to display them on the screen. The post-stream performance email indicated no lost frames but that is not the case, though it is an improvement over the other company we used previously. Otherwise, this was a vast improvement in streaming performance over what we were previously getting elsewhere.
7 February 2024
Reply from Restream
Thank you so much for sharing such detailed feedback; it's very helpful.
If you experience what looks like frame drops and freezes in the future, please let us know via 24/7 Support Chat. We'd love to help you test before you go live and explore if small changes in your setup could improve the playback video for you and your audience.
Your kind words mean so much to us. Thanks again for choosing Restream.
- Anya
Reply from Restream
Glad to hear! Thank you for the five stars and for streaming with us. We are here to help if you ever need anything!
- Anya
Makes livestream shows so easy!
I love this app! I've been looking for a way to host a show through Facebook groups (not pages) and through my LinkedIn profile (not company page), and my YouTube channel and restream makes it so easy. The fact that I can link it once, and then go live multiple times is a godsend! I've been trlling everyone.
30 January 2024
Reply from Restream
We're thrilled you love the app and find it easy to use for your shows! Thanks for streaming with us and for sharing the love.
- Anya
Terribly complicated to set up and use…
Terribly complicated to set up and use on LinkedIn. Totally bombed. Half the people never got the stream and only saw a waiting room in a pre-live state. The other half somehow got the stream and passed the link around in the chat. Comments were showing up in both places. After the event, a recording was available, but in a weird LinkedIn "event container" with a big "event canceled" banner on it. Totally confusing and broken.
25 January 2024
Reply from Restream
We're genuinely sorry about the difficulties with your LinkedIn Live event and the confusion it caused. We aim to make streaming easy and enjoyable for both hosts and viewers.
While it looks like some issues might be due to how LinkedIn handles and displays event status, we're eager to see how we can make things smoother on our side.
If you're open to it, I'd love to hear your ideas on improving the Restream interface for your team's next event. Let's chat.
Anya, Director of Product Marketing
Restream have a lot of value as…
Restream have a lot of value as streaming service and multistreaming option. It needs value from all users and needs appreciation in the work they do
20 January 2024
Unprompted review
Best for all live-streaming platforms…
Best for all live-streaming platforms and productions.
7 January 2024
Things could be added
For the most part it's been great to use. Just a few things I wish could be changed or added to the settings. Like if streaming to multiple platforms with with the chat we could select the ones we actually want displayed. As in I always have my Twitch on a separate window in OBS as that's my main platform I stream to and I wish restream I could turn Twitch chat off (or even individual turning on or off of any of them) and only show my FB & YouTube that way I wouldn't miss anyone chatting with those. Thry get lost in my Twitch even tho they are marked with the symbols for FB & YT. Then there's the issue of separating the audio. Restream doesn't have that, so everything with my sounds are on my VOD. That is the main reason I'm going to cancel my paid subscription with it.
8 January 2024
The online support is spot on.
7 January 2024
Multi streaming is great but missing some game titles
Streaming to multiple platforms without loss of data is great. Adding more game selections to the list would make it even better. I play War Thunder and have to manually go into my social media platform and add it after the stream starts. Since I'm paying for more than 2 streams I hope this helps to make it happen.
6 January 2024
Reply from Restream
Thanks for your kind words about our streaming service! We're happy you're liking the multi-platform feature.
Great suggestion about adding more games like War Thunder directly to our list. We'll look into this.
We appreciate your support and patience as we work on these improvements. Let us know if there's anything else we can do for you.
Virtual background needs more and I…
Virtual background needs more and I think logos need to be where we want them to big and also bigger
22 December 2023
Reply from Restream
Thanks for your feedback on the virtual backgrounds and logo placement. We hear you – more options and better control over logos would be a big plus.
We're improving graphics in our Studio as we speak. Your input is super helpful, so thanks for sharing and streaming with us!
Love It!
It's an excellent interface! It’s so easy to use! It's intuitive, and if I was able to pick it up pretty quickly, anyone can!
The only concern I had was when I tried to stream to my FB profile AND FB page at the same time, it wouldn't let me. I'm going to try again this week.
3 January 2024
Reply from Restream
Thank you! We're delighted to hear that Restream is intuitive for you; that's one of our primary goals, and your words truly encourage the entire team.
Yes, you can stream to both your Facebook profile, Page, and groups at the same time. Facebook Pages and Groups unlock with our Standard plan. If you have trouble connecting your page, please contact our support team. We are 24/7, and happy to assist with setup and share streaming pro tips.
Once again, thanks for this review, and for choosing to stream with us.
- Anya
The live didn’t stream in Saudi Arabia…
The live didn’t stream in Saudi Arabia unless I turn on the VPN.
31 December 2023
Reply from Restream
Thank you for sharing your experience. We're sorry for the inconvenience – that's certainly not the experience we aim to provide.
Your point about using a VPN is quite insightful, and it suggests that the issue may be due to the distance from our servers. We are working on expanding our infrastructure, hoping to ensure a smoother streaming experience for everyone, no matter where they are.
We truly appreciate your patience, and thank you for streaming with us.
Restream.io offers robust…
Restream.io offers robust multi-streaming capabilities, allowing users to broadcast content across various platforms simultaneously. The platform stands out for its user-friendly interface and broad channel support. However, some users find the cost to be relatively high compared to alternatives like oncast.in and streamyard.com. Despite the pricing, Restream.io remains a preferred choice for those prioritizing seamless multi-platform streaming.
19 December 2023
Unprompted review
Reply from Restream
Thank you for the 5 stars. Your feedback on pricing means a lot to us. We provide a wide range of plans, from free to custom-built enterprise solutions, and we're always eager to hear what our users find valuable. If you have any questions about our plans, please don't hesitate to chat with our 24/7 support team. Ensuring a great user experience is our top priority, and we truly appreciate your compliment about finding our tools user-friendly. It's the best compliment we could receive.
- Anya
Restream is fairly easy to use
The interface is fairly easy to navigate, and getting set up to stream to multiple platforms was fairly easy. The combined chat display on the dashboard is helpful in keeping track with what is going on with each platform's chat.
7 December 2023
Reply from Restream
Thank you for the review! We're delighted to hear that our unified chat is helpful. We hope you'll enjoy using the chat overlay (which displays all your comments on your screen) and chat highlights in Restream Studio the next time you go live.
- Anya
The best streaming tool I havd…
The best streaming tool I have ever used. LOVE IT! 10/10
25 November 2023
Reply from Restream
It feels so great to hear this! Thank you!
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