Restaurant.Lighting Reviews 105

Emailed support with question. They repled back very quick withd details, really helpful.

Help was immediate. Really impressed by how quickly and efficiently the issue was resolved.

Sigrid was incredibly patient and helpful, offering me multiple options to perfectly match my needs. Highly appreciated!

I was looking for a rechargeable lamp for my bedroom, and this store had exactly what I needed. The delivery took a couple of extra days, but customer service kept me updated, so I appreciated that.

I had a small issue with the delivery, but it was resolved incredibly quickly and efficiently by the team. I will definitely buy from this company again.

The lights work exactly as described. The only downside was the installation was a bit more complicated than expected.

The local shipping company caused some issues with my delivery, which was frustrating. However, your company went above and beyond by sending me a replacement, even though it wasn’t your fault. I really appreciate the exceptional customer service and willingness to make things right.

Warning, stay far away from this cheating company. They cheated me for more than €300 🤬

I bought three wall lights and received one with some scratches. The customer service team handled the situation really well, responded quickly and sent me a replacement.

I made a mistake with my order, but your customer service team handled it so smoothly and without any fuss. It’s refreshing to see such efficiency and understanding.

These stair motion lights are fantastic,they make me feel completely safe going up and down the stairs, especially when my hands are full and I can’t switch on the main lights.

After receiving my chandelier, I noticed one of the crystals was chipped. I contacted customer service, and they were so apologetic. They sent a replacement crystal immediately and even included a small discount for the inconvenience.

Fantastic service! My order arrived ahead of schedule.

The table lamp works as well as described. Portable and bright.

Happy with my lamp, the customer service team answered my question about brightness adjustment function very quick! Would buy from this store again.

Køb ikke!
Lampen er aldrig leveret på trods af utallige henvendelser!
Billige kinesiske lamper, der kan købes til mindre end 1/10 del af prisen på Alibaba, selvom de reklamere med at være skandinavisk design.
De lyver og prøver at snyde.
Creative.Lighting er samme firma. Hold dig langt væk!

Don't buy!
The lamp was never delivered!
Cheap Chinese lamps that can be bought for less than 1/10 of the price on Alibaba, even if they advertise to be Scandinavian design.
Poor communication.
They lie and try to cheat.
Creative.Lighting is the same company.
Stay far away!!

I love my touch sensor table lamp! The battery lasts long, and the design is minimalistic. Only wish it charged a bit faster.

Great table lamp. Timely delivery, true to the advertisement. Helpful customer service.

Love their selection of industrial style light bulbs

AVOID!!
I would like to draw your attention to some socalled "Shops" on IG that sell a cheap ripoffs of designer lamps like the "Wick" candlestick lamp. These are socalled "Drop-shippers" from China, that sell cheap ALI/Temu quality under the guise of being either based in Sweden or in NL. Restaurant.Lightning (so called based in Sweden) Ambiance-Verlichting (so called based in NL) and Creative.Lightning_. It is very frustrating to connect with any of these, they either do not react at all (Restaurant.Lightning), or keep stalling, by sending multiple emails (AmbianceVerlichting). Pls read further on Trustpilot for reference. Avoid at all costs! If there is a problem you will probably loose the money you payed for these phony products!

UPDATE: 07 Feb. 2025: Contacted Klarna for a refund but to no avail at this point. They seem to have had contact with this webshop, and Klarna received proof that the item was sent. But when I send them an email, they do not react. I wrote them I wanted to cancel my order, they did not react. I wrote them I would refuse the parcel at the door, they did not react. So I refused the parcel at the door and it went back to them, but they've never let me know if they had received it, off course, what else is new with these criminals! There is no returnaddress on the shippinglabel (very clever) only *****, so I have no proof really it was sent back to them, only the shipping-code. Klarna paused my payment again, so let's see what happens next! AVOID at all costs, or you loose your money if there is a problem!

UPDATE: 18 Feb. 2025
Finally received an answer from the shop. They want to do a re-delivery and then I can send the parcel back to them! Now, if they can re-deliver they know the location of the parcel, as they first stated it would be in a location close to my address and after a certain time will be destroyed.
I replied that I don't want a re-delivery but want my money back. Since they are lying about the location of their webshop, it is not in Sweden but in China, I think I am, by law, not beholden to anything they state in their policies. There are also discrepancies in their refund policies, as required by law.
Will update when I know more!

Update: 20 Feb. 2025
This morning I found out that this webshop changed it's name, at least in the Klarna App from Restaurant.Lightning to Nordic Empire AB.
Contacted Klarna again, they paused my payment again and they will look into it, again. If this goes on like this I'm going to go to my lawyer.
AVOID AT ALL COSTS!