Respondent Reviews 1,218

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 726 reviews, reviewers had a great experience with this company. Many people find the platform to be powerful and a great way to earn money through participating in studies and focus groups, with many appreciating the engaging nature of the interviews. The website is generally easy to navigate, offers a good range of studies with fair payouts, and the payment process is often described as smooth, reliable, and timely. Reviewers also highlight the clear communication from partners and the overall well-organized experience. However, some customers have experienced issues with delayed payments, researchers not paying despite agreements, and a lack of effective support when problems arise. There are also concerns about recent changes to payment options, such as the shift from PayPal to vouchers or gift cards, which some find less flexible and practical, especially for international participants. Additionally, some users have found the website frustrating or not intuitive after updates, and have noted that customer service responses can be slow or unhelpful.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, with many finding the platform easy to use,... See more

Payment

Clients share ambiguous opinions on payment, with many reviewers expressing significant frustration over not... See more

Website

Customers consistently note positive experiences with the website, praising its clean, intuitive interface... See more

Response time

Users describe ambiguous interactions with response times, with many reviewers reporting no response to... See more

Customer service

People report ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Respondent has been great to work with. I qualify for a good amount of surveys and focus groups and I’ve been able to make money from participating in these. The website is a little frustrating at tim... See more

Rated 4 out of 5 stars

It’s a great professional organization doing meaningful and sensible research work on several important topics. Their screeners are smart and not annoying as they respect the time of the participan... See more

Rated 4 out of 5 stars

Respondent is one of the most powerful platforms for professionals.. I just hope that they can provide bank transfer payout options in Egypt.

Rated 4 out of 5 stars

I’ve been using respondent since October 25 and has mostly love it, I get paid quickly by researchers and the interviews have been really fun. I’ve had one issue with a researcher not paying despite... See more


Company details

  1. Business Services

Written by the company

Respondent matches participants from around the world to high-quality, paid research opportunities


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Respondent is a great research platform…

Respondent is a great research platform that is ALWAYS CONSTANTLY getting BETTER & BETTER!

I’ve been with them less than a year and it feels much longer than that!

They definitely lead the way in what they do and provide a great service for both their researchers and their users/research participants!

If you ever wanted to make both an impact and actual difference in the ways that companies, services, products and even how sciences and the way that the healthcare industry shows up for people, STICK WITH RESPONDENT!

Another awesome and not-so-little extra perk??

You’ll also likely make some really decent money!

I mean it, no joke, a good chunk of change that’s notable and capable of actually becoming a pretty solid supplemental income!

Thank for being so awesome Respondent, I love you guys 😅❤️☺️

- Jonathan (Andy) Anderson

15 May 2026
Unprompted review
Rated 4 out of 5 stars

I’ve been using respondent since…

I’ve been using respondent since October 25 and has mostly love it, I get paid quickly by researchers and the interviews have been really fun.
I’ve had one issue with a researcher not paying despite agreeing to it and the support team where not overly help but after a lot of communication and months the issue was resolved.

15 May 2026
Unprompted review
Rated 4 out of 5 stars

Really like Respondent so far

Really like Respondent so far. The UI is clean and makes it easy to find studies and do screeners. The only thing I’d change is payments. I wish they’d pay out early once the study is done. The screener quizzes are fine though.

15 May 2026
Unprompted review
Rated 1 out of 5 stars

I undertook a study which paid $13.30

I undertook a study which paid $13.30. All completed and went well. Took a long time to pay, when they eventually did they paid $4.00. I messaged the organisation who ran the study, no response and the closed the project so you can not message them. Messaged Tremendous Support (Ironic) and they could not do anything. Honestly it’s a lottery if you get paid for the work you get that far. There is zero support for Participants in my experience and I would not recommend.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Respondent Research Allocation Issue

The experience has been great but l have one concern l joined the platform last year in October, it's been more than six months but l've only done 1 project despite applying for numerous. I would really appreciate feedback on what could be the issue so that l can be a better researcher.

15 May 2026
Unprompted review

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