My new airsense 11 runs out of water during the night. The device also sends data to Resmed including AUDIO RECORDING that I cannot opt out of or stop as they have built a modem into the device.... See more
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Terrible products and even worse customer support. The machines are bad, really bad. Water boarding is what I’d call it. Customer service are an absolute joke and pin it on the user being at fault wit... See more
20 years with Resmed fantastic customer service .had many machines and masks, However latest F20 is rubbish ! Try reattaching the tube to the mask when it comes off . It requires the ability to feel... See more
A shout out to Liverpool store Manager Rajani & her equally helpful staff for their excellent customer service. Being a first time cpap user that extra care & support factor always goes along way in... See more
Company details
About ResMed
Written by the company
ResMed changes lives with medical devices and cloud-based software apps that better diagnose, treat and manage sleep apnea, COPD, and other chronic diseases.
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3.3
Average
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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It took a long long time to get my…
It took a long long time to get my replenishment stock through my payment subscription. I believe one of my automatic direct payments did not go through a few months ago through because of an IT glitch with ResMed.
20 May 2023
Reply from ResMed
Dear Customer,
Thank you for writing this review. We’re known to get things right, and we regret that you had a frustrating experience this time. We deeply apologise for the lengthy delay and inconvenience this would have caused you.
Your feedback will be considered for future improvements with our customer experience.
Sleep well
ResMed Australia
Reply from ResMed
Hi Cody!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, prompt experience and hope we see you again in future.
Sleep well,
ResMed Australia
Great service
Great service and initial contact speaking to operator at Resmed and when ordering replacement product. Good price and service for delivery and packaging protected small Items. Thank you!
22 May 2023
Reply from ResMed
Hi Gail!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
Charged after returning machine.
I returned the machine after 1 week, however I was still charged for the second week. I requested a refund from the Brighton office but no follow up was done.
I will not use resimed again
23 May 2023
Reply from ResMed
Hello Simon,
Thank you for bringing your experience to our attention. We are so sorry that our service did not meet expectations. I have passed on your feedback to the store who will investigate this further- we would appreciate a chance to turn your experience around.
Sleep well
ResMed
Reply from ResMed
Hello Mohsin,
Thank you for bringing your experience to our attention. We are so sorry that our service did not meet your expectations. If we can help you or your CPAP journey in any way in future, please let us know- we would appreciate a chance to turn your experience around.
Sleep well
ResMed Australia
Happy with the time frame
23 May 2023
Reply from ResMed
Hi Carol,
Great to hear that your order made it to you smoothly and promptly. Your experience is exactly what our customer care team strives to achieve for all of our clients, we are thrilled that this translates to your experience. Please do not hesitate to reach out for any further product support.
Sleep well,
ResMed Australia
Reply from ResMed
Hi Carol!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, prompt experience and hope we see you again in future.
Sleep well,
ResMed Australia
Reply from ResMed
Hi William!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive experience and hope we see you again in future.
Sleep well,
ResMed Australia
The delivery took a bit longer than…
The delivery took a bit longer than expected but this was communicated to me straight after purchase that there would be a delay.
22 May 2023
Reply from ResMed
Hi Jackie,
Thank you for your review, it is much appreciated! It’s so nice to hear that your order got to you safely. We’ll be sure to pass on the feedback and look forward to helping you again next time.
Sleep well,
ResMed Australia
It was a good experience
It was a good experience, however I felt it could have been explained a little better as this was all very new to me.
19 May 2023
Reply from ResMed
Hello Pip,
Thank you for bringing your experience to our attention. We appreciate your honest feedback and will take this on board for future improvements. If we can help you or your CPAP journey in any way in future, please let us know- we would appreciate a chance to get 5 stars.
Sleep well
ResMed
Great products
1 May 2023
Reply from ResMed
Hi Susanne,
We couldn’t be more thrilled to hear that your gear is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know.
Sleep well,
ResMed Australia
Quick delivery.
22 May 2023
Reply from ResMed
Hi Marilyn!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, prompt experience and hope we see you again in future.
Sleep well,
ResMed Australia
Was not happy with the process at all…
Was not happy with the process at all and service with consultant she was lovely but there was not service beyond her she needed help and wasn’t give this from management. I believe management failed her to be able to give the service required.
22 May 2023
Reply from ResMed
Hello Lisa-Ann,
Thank you for bringing your experience to our attention. We appreciate your honest feedback and have forwarded this onto management for future improvements. If we can help you or your CPAP journey in any way in future, please let us know- we would appreciate a chance to turn your experience around.
Sleep well
ResMed
Prompt delivery
22 May 2023
Reply from ResMed
Hi Russ!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, prompt experience and hope we see you again in future.
Sleep well,
ResMed Australia
Staff were very helpful and polite
30 April 2023
Reply from ResMed
Hi Sandra,
Thank you for your review, it is much appreciated! It’s so nice to hear that our team were able to support you. We’ll be sure to pass on the positive feedback and look forward to helping you again next time.
Sleep well,
ResMed Australia
I had recently returned from a trip and…
I had recently returned from a trip and while I was away my mask cushion split up the side, and had to tape it to be able to use it, cutting it short my purchase was easy and a quick turn around I’m back to normal cpap use now will buy again from here as Resmed is the only one
21 May 2023
Reply from ResMed
Hi Samuel!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
The masks that were sent to me took a…
The masks that were sent to me took a little while to get used to. But now I find them comfortable.
16 May 2023
Reply from ResMed
Hi Kylie,
We couldn’t be more thrilled to hear that your gear is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know.
Sleep well,
ResMed Australia
I was provided with free replacement…
I was provided with free replacement while my CPAP unit was being repaired
21 May 2023
Reply from ResMed
Hi Dexter!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
I had severe sleep apnoea but I feel…
I had severe sleep apnoea but I feel great since I started using my new CPAP machine. I took it overseas in January 2023 and had no problems at all. I would recommend a CPAP machine for anyone with sleep apnoea.
30 April 2023
Reply from ResMed
Hi Susan,
We couldn’t be more thrilled to hear that your gear is working for you. Your recommendation means a lot to us, we wish you many nights of good and healthy sleep. If you run into any product issues, please be sure to let us know.
Sleep well,
ResMed Australia
I was desperate for a 12v adaptor for…
I was desperate for a 12v adaptor for my Air Mini. I had been sold the wrong adaptor 😡 We were travelling in our Caravan in country NSW and couldn’t find one anywhere.
I went to the ResMed site and ordered one giving my address as the post office in Bourke.
It arrived on time and they even gave me a follow up phone call to check i had received it.
Thank you ResMed you saved my marriage.
14 May 2023
Reply from ResMed
Hi Debi!
We love to hear when our team gets it right - thank you so much for taking the time to share this with us. We are thrilled to hear of your positive, smooth experience and hope we see you again in future.
Sleep well,
ResMed Australia
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