ReservationDesk.com Reviews 

41,906
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 22,154 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the platform very easy to use, appreciating the smooth online reservation process and clear accommodation details. People frequently mention that the hotel staff members are extremely welcoming, professional, and helpful throughout their entire stays. Some reviewers were not happy with unexpected additional charges and frustrating booking errors encountered while browsing online. Customers also noted that modifying existing reservations can be quite difficult after the confirmation stage is completed. Additionally, a few individuals mentioned specific concerns regarding poor room maintenance, inadequate cleaning services, and high prices.

What people talk about most

Booking process

Users describe ambiguous interactions with booking process, as experiences vary significantly between... See more

Staff

Reviewers highlight ambiguous aspects of staff, presenting heavily divided opinions. While many consumers... See more

User experience

Reviewers mention positive feedback about user experience, noting that the platform is very easy to use and... See more

Price

People report negative experiences with price, consistently highlighting unexpected costs and inflated room... See more

Service

Customers consistently note ambiguous experiences with service. On one hand, many reviewers praise the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Aside from not knowing about the bar situation everything was wonderful:) stayed here for about 6 days and the front desk lady Brandi was my absolute favorite part of the entire experience. She was th... See more

Company replied

Rated 4 out of 5 stars

We went for Kavacon weekend and the rooms were big and a/c was amazing!! We had no issues and we enjoyed the cafe/market options too!!

Company replied

Rated 4 out of 5 stars

I have staid here numerous time for fishing & razor clamming. Just book direct with you rather than you paying a commission to booking.com or the like.

Company replied

Rated 3 out of 5 stars

We have been staying at this beautiful resort for the past 6 years and love it. However, during our recent 7-night stay, we had one very disappointing experience. After driving around the island all d... See more

Company replied


Company details

  1. Travel Agency

Written by the company

ReservationDesk.com is a leader in hospitality and travel, recognized by top brands across the industry. We make booking travel simple, offering a wide range of hotel options at competitive rates through trusted partnerships with multiple providers. As an online travel agency, our user-friendly platform gives travelers access to deals at over 200,000 hotels worldwide, delivering a secure reservation experience from search to confirmation. What sets us apart from other companies in the industry is our unwavering commitment to customer satisfaction. Our 24/7 support team is always available to answer questions, assist with bookings, and provide support at every step of the process. Whether you're planning a business trip, a family vacation, or a weekend escape, ReservationDesk.com is here to prioritize a personalized, reliable, and secure booking experience for every traveler.


Contact info

3.7

Average

TrustScore 3.5 out of 5

42K reviews

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3.7

All reviews

(41,906)

21,441 reviews in the last 12 months

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Rated 5 out of 5 stars

Available rooms were very easily listed…

Available rooms were very easily listed along with great descriptions. Very easy to book online!

16 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 5 out of 5 stars

Hat Trick!

It was quick , Easy and affordable...You pulled off the "Hat Trick" Good Job!

16 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!

Rated 5 out of 5 stars

Quick and easy

Quick and easy!

16 September 2026
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Reply from ReservationDesk.com

Thank you for your review. Our goal is to provide a quick and seamless booking experience for our customers. We look forward to your next booking with us!

Rated 5 out of 5 stars

New doctor was wonderful

New doctor was wonderful. Very thoughtful and very on top of what I needed.

15 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to share your review with us. At ReservationDesk.com, we strive to consistently deliver outstanding service and support to all our customers. It's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.

Rated 5 out of 5 stars

Very simple process

Very simple process. Immediate results.

15 September 2026
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Reply from ReservationDesk.com

Thank you for leaving us a review! We're so glad you received your confirmation promptly. We appreciate your positive feedback and look forward to serving you again in the future!

Rated 1 out of 5 stars

Read the fine print

Read the fine print, must amend reservation within hours of initiating. Got to pay for two days I was not there. No refund after 1 day. Service people out of country and speak poor english at best. Had to repeat myself over and over.

16 September 2026
Unprompted review
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Reply from ReservationDesk.com

Thank you for sharing your experience. We sincerely apologize for the frustration and inconvenience you encountered regarding your reservation and the difficulties you faced when trying to amend it. We understand how disappointing it is to pay for services you didn't use and to have communication challenges with our support team. Your feedback is invaluable as we continuously strive to improve our customer service and policies.

Rated 5 out of 5 stars

The system was straight forward and…

The system was straight forward and price breakdown
was all their for your eyes to see and you make your reservation online.

16 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!

Rated 5 out of 5 stars

Booked online

Booked online. Went smooth. Will let you know after our stay how it was.

3 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 5 out of 5 stars

Making a reservation was very easy

Making a reservation was very easy. It only took a few minutes.

15 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Easy to book

Easy to book. Got the room I wanted at a good rate

15 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!

Rated 5 out of 5 stars

Very smooth and easy to navigate.

Very smooth and easy to navigate.

15 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 5 out of 5 stars
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 4 out of 5 stars

Nice hotel

Nice hotel. Staff very pleasant.
Not aware breakfast and parking were not included. Extra expenses I had not expected.

6 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to review us and provide feedback. Your insights are incredibly valuable and greatly appreciated. We carefully consider every customer's feedback about the booking experience to continually improve our services.

Rated 5 out of 5 stars

User friendly

Easy to use website and reservations desk

15 September 2026
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Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 1 out of 5 stars

Showing grace to people

Showing grace to people

15 September 2026
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Reply from ReservationDesk.com

Thanks for letting us know. We sincerely apologize for your experience with our customer service team — this is not the kind of interaction we want for our guests. If there's anything we can do to help make things right or assist with your reservation, please don't hesitate to reach out at support@reservationdesk.com. We're here to help!

Rated 1 out of 5 stars

Don’t Be Fooled

Reservation Desk left me feeling defrauded after an honest mistake - Reservation Desk failed to clearly identify itself. Reservation Desk presented itself as an extension of the hotel. Reservation Desk provided no value add. Reservation Desk customer representatives are disingenuous. Reservation Desk exploited my mistake and led to more expense. Reservation Desk has led to a negative experience, and has tainted my perspective of the hotel chain, before my trip has even started.

14 September 2026
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Reply from ReservationDesk.com

Thank you for sharing your review. We're sorry for any confusion between our booking service and the hotel. ReservationDesk.com is an online travel agency that provides booking services for over 200,000 hotels worldwide, but we are not affiliated with the hotel itself. Thank you for booking with us. If you need further assistance with your reservation, please feel free to contact our support team at support@reservationdesk.com. We're here to help!

Rated 5 out of 5 stars

Fast and easy

Fast and easy

15 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for your feedback. We strive to make our booking process fast and effortless for our customers. We look forward to your next booking with us!

Rated 5 out of 5 stars

Customer oriented and app was used with…

Customer oriented and app was used with ease.

15 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave a review. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving our customer experience.

Rated 1 out of 5 stars

I have been trying to reach someone for…

I have been trying to reach someone for days. Called was told someone would call me back, no call back, sent 4 emails. We booked Days Inn by Wyndham in Scranton PA through this site, redirected unfortunately and the room we got was bug infested and had mold on the walls and smelled horrendous. Needless to say we did not stay and when we asked the hotel for a refund they said because we booked through a 3rd party we need to go through that platform. While they do have a no refund policy there should be things that are considered such as HEALTH and WELFARE of human beings. We would not have left had the hotel been worthy. I just want to be refunded!

10 September 2026
Unprompted review
ReservationDesk.com logo

Reply from ReservationDesk.com

We're truly sorry to hear about the distressing experience you had with the hotel and the difficulties you faced trying to reach our team. We understand your frustration and concern regarding the conditions of the room. We recommend speaking with the hotel's front desk or management about the onsite issues. If you need help with your reservation, please reach out to our support team. We're here to help where we can.

Rated 5 out of 5 stars

Ease of use

Ease of use, easy to find, explained well

15 September 2026
ReservationDesk.com logo

Reply from ReservationDesk.com

Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable and helps us provide the best possible service. We look forward to assisting you again in the future.

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